Sina Heyd | Page 6

I purchased a Jeep Wrangler from this dealership six months ago, and it has been a nightmare ever since. The sales rep insured me. This would be a great running. Car has been a complete opposite. The ve months ago, and it has been a nightmare ever since. The sales rep insured me. This would be a great running. Car has been a complete opposite. The vehicle has had numerous issues, and I’ve had to return multiple times because their mechanics never fix the problem on the first visit. Yesterday, the car stopped running entirely, and when I spoke to the supervisors, their only solution was to push me to upgrade. They kept reminding me that I purchased an older model, as if that justifies the constant issues. I It feels like a scam they sold me a defective vehicle and conveniently suggest an upgrade now. Their concern is clearly about making money, not ensuring their customers' safety. The mechanics are incompetent, and the sales reps only care about their commissions. Stay away from this place if you want a reliable car they won’t offer it. if I could read it zero I would. Please take your money elsewhere. This place is a nightmare and everyone who works for it. More

Print

Was very please with the whole experience. Sina my salesman was helpful and tried to satisfy my offers. Robert was very helpful and knowledgeable. Franklin that handled the contract was very p Sina my salesman was helpful and tried to satisfy my offers. Robert was very helpful and knowledgeable. Franklin that handled the contract was very personable and freindly. All together I was happy with everyone I can in contact with. I will definetly recomend them. More

by PFAILLACE Verified Customer Verified Customer

Print

Muy buena atencion y servicio lo recomiendo. puntualidad y formalidad.la atención de los muchachos súper atentos puntualidad y formalidad.la atención de los muchachos súper atentos More

by MLMFLEETS Verified Customer Verified Customer

Print

Kendall I lived far away so I was trying to get as much done as possible over the phone, especially since we have 4 young kids. That didn’t go very well. I was told “you really need to come down to ge much done as possible over the phone, especially since we have 4 young kids. That didn’t go very well. I was told “you really need to come down to get a deal. See the car”. I expressed that we have kids so, I really wanted to get as much info as possible over the phone. The sales guy told us “bring the kids. We have crayons”. Good thing i didn’t because there wasn’t anything for kids. There was another couple who did bring their kids and I felt bad for them bc the kids were bored and going bonkers at the dealership. This was the only dealer around with the Pacifica we wanted so, reluctantly we made arrangements for the kids, made an appointment, and made the 40 minute drive down. When we got there our sales rep was busy with other customers. So much so that we waited for hours accomplishing very little in the brief moments we spoke to our sales person. I understand a sales person getting busy. I am one. That sounds like a good day. But I would assume that there would be a sales person to back him up so that the customers who needed help wouldn’t have a bad experience. You would think there would be a manager who would jump in and assist for the same reason. There was not. Instead, it took us four hours with very minimal communication with the sales person and very little progress. In the end, I’m not sure that I got the deal that I wanted. Once we got to finance, I was told the manager had left for the night so, we were stuck with the little we’d achieved over that long period of time. If their strategy was just to keep us waiting until we gave up, they won. It was a grueling experience. The type that you hear people commonly complain about and why people “hate” going to dealerships. Once the car was purchased, more lengthy issues occurred. Just getting the vehicle from the showroom floor to the parking lot took a long time. Once we got it into the parking lot the EV charging cable was missing along with the roadside kit. The rep kept insisting we keep our used roadside kit in case he couldn’t find what was supposed to come with the vehicle. Finally after another long wait the sales person came back with the ev cord, roadside kit, manual, and everything that was supposed to be in the vehicle upon purchase. After driving off, we found that aside from the driver side, none of the window or door lock buttons work. We also thought that the it needed windshield wiper fluid. After further inspections, the fluid is completely full. The car just doesn’t spray it out onto the window so, there’s a pump issue. After purchasing the vehicle we received a courtesy call. I told them everything I’ve written here and was told I would get a call from a manager. That never happened. Does this place even have managers, I wonder in hindsight?? Instead, I was called by the sales person who told me to take videos of the problems and send them to him. I’m not sure what good that will do. We live far away and I’ll just need to take it to the closest dealership for inspection. This was the worst car buying experience I’ve ever had. I hadn’t had poor ones before so, this really shed light on why people traditionally hate going to the dealership. Now I know and I hope to never have to return to this dealer. More

by JEREME_SWAIN Verified Customer Verified Customer

Print

This dealership was extremely helpful professional and knowledgeable about their vehicles operating the vehicles and all aspects of car purchasing and financing everyone new there prospective job the whol knowledgeable about their vehicles operating the vehicles and all aspects of car purchasing and financing everyone new there prospective job the whole process was effortless. More

by LOUROBERT2 Verified Customer Verified Customer

Print

Fast, easy, and very good customer service. The people there were very helpful and took care of me. The people there were very helpful and took care of me. More

by ADMIN50 Verified Customer Verified Customer

Print

The staff at the dealership were very knowledgeable and concise. They went above and beyond to answer all our questions and help us with our purchase. We are extremely satisfied overall, thank you! concise. They went above and beyond to answer all our questions and help us with our purchase. We are extremely satisfied overall, thank you! More

by RSABATER76 Verified Customer Verified Customer

Print

A sido un trato especial es más excelente 👌 espero sean el mejor diler de miami el mejor diler de miami More

by CARLOSEDUARDOLOPEZDIAZ44 Verified Customer Verified Customer

Print

Sina was by far the best sales rep I’ve ever dealt with. Not only was he companionate but extremely professional. He was not pushy and knew so much about the car i wanted. I walked Into the dealer with no i Not only was he companionate but extremely professional. He was not pushy and knew so much about the car i wanted. I walked Into the dealer with no intent to buy but walked out with a brand new jeep wrangler. I gave Sina a payment amount and he did what he had to do to try his hardest to accommodate me. If I could give him 20 stars I would. Sina has a forever client here in this family. Everyone was else very nice and efficient! Thank you to dodge and Sina. More

by ERIKA QUEZADA Verified Customer Verified Customer

Print

Best down the best team of individuals. The service was premium. They were able to meet my needs as a new car buyer and educated me and followed up with me months later after the deal was d The service was premium. They were able to meet my needs as a new car buyer and educated me and followed up with me months later after the deal was done. You can sense the team work More

by ROSSFLEARYESTATES Verified Customer Verified Customer

Print