Sophia Saracino
Sophia Saracino at Route 18 Chrysler Jeep Dodge Ram
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Sophia Saracino

Business Manager

Route 18 Chrysler Jeep Dodge Ram

400 New Jersey 18
East Brunswick, NJ 08816

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4.9
324 Reviews

Dealership Experience

18 yrs, 8 mos

Industry Experience

18 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.9

324 Reviews

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324 Reviews of Sophia Saracino

April 30, 2025

Dealership Rating
Employee Rating

Another amazing experience. Always feel welcome and well taken care of. The process didnt take long at all from start to finish and we will definitely be back. More

by Latishamonique
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the amazing feedback and 5-star review! We’re so happy to hear that you had another great experience with us. It’s our goal to make sure you always feel welcome and well taken care of, and we’re thrilled that the process was quick and easy for you. We truly appreciate your continued trust, and we look forward to welcoming you back again soon! If there’s anything you need, don’t hesitate to reach out. Thank you again!

April 27, 2025

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Employee Rating

They were nice, welcoming, nice, real customer service, with that speed of service, my wife was able to get her birthday car 😍 More

by Arsene kablan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Delise

May 01, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for your wonderful feedback and 5-star review! We’re thrilled to hear that you and your wife had a great experience with us and that she got her birthday car! 🎉 It’s awesome to know our team made it a smooth and enjoyable process, and we’re so happy to have been a part of such a special moment. If you ever need anything else, don’t hesitate to stop by. We’re here to help, and we look forward to serving you again in the future!

April 26, 2025

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Everyone was very attentive as soon as we walked on the lot. Mike was able to answer any questions we had. They made it an easy process. More

by gms1229
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike A.

May 01, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for sharing your positive experience and for the 5-star review! We’re so glad to hear that Mike and the team made your visit enjoyable and that all your questions were answered. It’s always our goal to provide an easy and attentive experience, and we’re happy we could do that for you. If you need anything else, don’t hesitate to reach out. We appreciate your business and hope to see you again soon!

April 19, 2025

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Pre-sales service was great, but after the sale, it went downhill. We were promised a second key and three weeks later, still nothing. The parts department doesn’t answer or call back. The salesperson’s voi More

by 801mx5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Daniel Colon

Apr 25, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for taking the time to share your experience. We're glad to hear our pre-sales service met your expectations, but we're truly sorry to learn that the post-sale experience has been frustrating. This isn’t the level of service we aim to provide, and we sincerely apologize for the delays and lack of communication. We understand how important timely follow-through is, especially when it comes to promised items like a second key. Your feedback has been shared with our team so we can address these issues internally and will work to ensure it’s resolved as quickly as possible. Thank you again for bringing this to our attention—we truly appreciate the opportunity to improve.

April 15, 2025

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Employee Rating

Buyer Beware: I purchased a hybrid Jeep Wrangler 4xE in December 2024. For 2024, new US government clean vehicle sales reporting made the DEALERSHIP RESPONSIBLE for reporting the sale of electric and hybri More

by 4xE
Recommend Dealer
No

Other Employees Tagged: David Zarillo, Mike A. , Front Desk

April 14, 2025

Dealership Rating
Employee Rating

Very professional & helpful. Everyone was great to talk to & helping me find the right truck. More

by tony24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 21, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for the great feedback and 5-star review Tony! We're glad to hear that our team was professional, helpful, and made your truck-buying experience a positive one. It was a pleasure helping you find the right fit, and we truly appreciate you choosing us. Enjoy your new truck, and don’t hesitate to reach out if you need anything!

April 04, 2025

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Employee Rating

I purchased a car 4 days ago they are Very friendly questions answered paper work and everything done quickly I would recommend them highly More

by lulu1965123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Daniel Colon

Apr 21, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you so much for your wonderful review and for choosing us for your recent car purchase! We're so glad to hear that our team made the process smooth and quick, and that all your questions were answered. We truly appreciate your recommendation and hope you’re loving your new car! Don’t hesitate to reach out if you need anything in the future.

March 30, 2025

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Employee Rating

Everyone was very helpful. Would recommend dealer. Nothing else to add here in this section. More

by JJULEE10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryt Gandarinho, Ryan McDonagh

Mar 31, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your feedback and 5-star review! We're glad to hear that everyone was helpful and that you had a positive experience. We truly appreciate your recommendation and look forward to assisting you again in the future!

March 26, 2025

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Employee Rating

Professional staff, easy and swift transaction, explained every document prior to signing and make everything understandable More

by ladyblue237
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike A.

Mar 31, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for the great feedback and 5-star review! We're delighted to hear that you had an easy and efficient experience with our team. We take pride in ensuring all documents are explained clearly, so it's fantastic to know we met your expectations. We appreciate your trust and look forward to serving you again in the future!

March 25, 2025

Dealership Rating
Employee Rating

Second car I had purchased from this dealership and would go back again. Mike A is gentleman and great to deal with More

by JEFFHABLEY
Recommend Dealer
Yes

Other Employees Tagged: Sophia Saracino

Mar 31, 2025

Route 18 Chrysler Jeep Dodge Ram responded

Thank you for your continued trust in us and for sharing your 5-star positive experience! We're thrilled to hear this is your second purchase with us and that Mike A. provided you with great service. We're so glad to know he made your car-buying experience enjoyable. We look forward to working with you again in the future!

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