Sophia Saracino | Page 11

Great buying experience with our 21’ Grand Cherokee 80th anniversary edition. From the start with Alicia to then dealing with Alan & finally sales manager Ryan, I was extremely satisfied. My family traveled anniversary edition. From the start with Alicia to then dealing with Alan & finally sales manager Ryan, I was extremely satisfied. My family traveled 1.5hrs to this dealer & it was all worth it. Super friendly, family owned, anti- highway robbery. Thank you Rt18 Jeep. We plan on referring family & friends along with us being a repeat customer one day. More

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Our car purchasing experience was a very good one. Second purchase from this dealership. This last one was the best. My wife and I commented to ourselves several times that the people we interacted w Second purchase from this dealership. This last one was the best. My wife and I commented to ourselves several times that the people we interacted with were knowledgeable, professional and nice normal people . It made the process of buying a car not something you dreaded or the feeling you were trying to be taken advantage of . None of that ! Daniel was very good Aaron also very good and Sofia was calm , knowledgeable and quite lovely to deal with . She finalized everything nicely. Although we did not meet any dealer leadership this time it is evident that that are behind the scenes. A well trained professional staff just does not happen in its own So a happy customer we are . See you next time . Always a Jeep driver . 77 now started when I was 21 never drove another brand never will. Got my son and grandson into them as well. So thank you Route 18 Jeep !! More

by vapw Verified Customer Verified Customer

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Bryt is amazing! ! She is caring, compassionate and answers all your questions. Thank you Bryt! ! She is caring, compassionate and answers all your questions. Thank you Bryt! More

by plmaraj Verified Customer Verified Customer

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My sales guy was phenomenal-Mike. He was very professional and took the time to answer my questions. I couldn’t take delivery of the car right away due to needed prep and service.He a He was very professional and took the time to answer my questions. I couldn’t take delivery of the car right away due to needed prep and service.He always responded right away to me when I had questions. He was wonderful to work with. Yet I was so disappointed with the final purchase experience during which Mike was not present. It was not transparent or honorable and diminished the joy of buying the car. A happy and pleased customer is so valuable. I wish I could tell people where I bought the car and what a good experience it was but I cannot. I just won’t mention where it was purchased and removed any reference to the dealership from the car, I talk about the car but not the buying process. More

by CD Verified Customer Verified Customer

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Everyone was very polite arriving and Alan was great got us exactly what we were looking for. Thank you us exactly what we were looking for. Thank you More

by maite0 Verified Customer Verified Customer

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Amazing customer service, I really recommend it Everything was so clear . They take the time to explain everything top to bottom it Everything was so clear . They take the time to explain everything top to bottom More

by williamprz Verified Customer Verified Customer

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The staff was courteous and professional. They worked really hard to get me the best deal and I was very pleased with my purchase. They worked really hard to get me the best deal and I was very pleased with my purchase. More

by russell.bedore Verified Customer Verified Customer

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When I bought my car I dealt with Jeremy in sales, affable fellow. Is there for the customer but maybe not all the way. Will explain: I leased then had to purchase my Jeep Compass 2018. Well, take affable fellow. Is there for the customer but maybe not all the way. Will explain: I leased then had to purchase my Jeep Compass 2018. Well, take my advice before five years are up get rid of it. When you purchase, they do not tell you the vehicle has TWO batteries and when they fail, they really fail, and the dealer makes mucho money charging to fix them. When purchasing this should be disclosed to the customer that the vehicle has two batteries and are very expensive to repair, nearly $1,000.00. They reduced it by a mere less than $200. I spoke to previous owners of Jeeps, and they got rid of the Jeep when the battery and or batteries failed. Same with me. Bye, bye Jeep. DO NOT BUY JEEPS UNLESS YOU CAN AFFORD TO HAVE BOTH BATTERIES REPAIRED! Also, if you have any complaints whatsoever which I had in the beginning concerning aspects of my sale, management does not acknowledge receipt of your letters or reply. Managment is poor. My dealing is with Jeremy and he is a nice fellow just doing his job, but he should have told me there are two batteries and very expensive to repair but then he would lose a sale, and he does have a family to support. Really nothing against Jeremy, although I wish he would have told me the expense involved; also, from speaking to others the break down begins in year five of owning the Jeep. My Jeep FIVE years old. More

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Not sure who Aaron Brown is, I dealt with Mike in Sales, If Aaron is the Gentleman who authorize my deal, then yes, he deserves a 5-star rating. If Aaron is the Gentleman who authorize my deal, then yes, he deserves a 5-star rating. More

by jgarced Verified Customer Verified Customer

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I have been dealing with Mike fir many years he is not only a great salesman,he has become family only a great salesman,he has become family More

by norl811472 Verified Customer Verified Customer

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