Sophie Kidd | Page 2

We have need customers for over 20 years! There is a reason why we keep going back to BMW of North Cincinnati! They have the magic of how to attend to their customers and their needs in a very professio reason why we keep going back to BMW of North Cincinnati! They have the magic of how to attend to their customers and their needs in a very professional manner! Excellent service!! Excellent customer care!! They totally have the best interest of serving their customers! We are one happy BMW loyal customer and will continue to do so! Thank you so very much for what you do so well!! More

by PKSABHAR Verified Customer Verified Customer

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Jeff was really knowledgeable and helped me make my decision. However, there was a glitch in the car on the test drive that required me to bring the car in 2 different times in a 1 week period, and whe decision. However, there was a glitch in the car on the test drive that required me to bring the car in 2 different times in a 1 week period, and when I mentioned it to him, he politely suggested it was nothing. It was quite frustrating. He was very amenable to my negotiations and we made a good deal. Also, on the plus side, Sophie has been a fantastic service advisor and very receptive to my needs. I really am thankful for her hard work in resolving this mechanical issue More

by DR.ALIKANDIL Verified Customer Verified Customer

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No nonsense new car buying experience Due to the Covid-19 pandemic, Aatir Barlas and I communicated via email for over a month before we scheduled a face-to-face meeting. I had a pleasant Due to the Covid-19 pandemic, Aatir Barlas and I communicated via email for over a month before we scheduled a face-to-face meeting. I had a pleasant experience in purchasing my first BMW. The staff at BMW of Cincinnati North is top notch. Everyone I met treated with the utmost respect. More

by lfcreedon Verified Customer Verified Customer

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Great service and attention to detail by all involved. Remote purchases are challenging, but the team made it go smoothly. Thank you very much. Can’t wait to receive the vehicle in a few days. Remote purchases are challenging, but the team made it go smoothly. Thank you very much. Can’t wait to receive the vehicle in a few days. More

by CWJONESVT Verified Customer Verified Customer

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Dealership of Excellence ! The entire team at BMW Cincinnati North are, simply put, an outstanding group. My wife and I were well accepted and received courteous, friendly and The entire team at BMW Cincinnati North are, simply put, an outstanding group. My wife and I were well accepted and received courteous, friendly and excellent service from all that had contact. No waiver in attacking any situation and no problem unresolved. I would be remiss if I didn’t mention the special attention we received with each visit by Qasim, Aatir, Brian, Sophie, Jonathan, Shaun, Donnie, Ryan and Chris. Such a wonderful and dedicated group of BMW experts. We are moving to another location and hope the BMW dealership there is able to live up to the high standard provided by the good people of BMW of Cincinnati North. Christiane and I thank you very much and wish you all the very best in the future. More

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Unsolicited Call I own a 2017 X5 50 CPO which I purchased last October from a dealer in the Chicago area. I received a call this afternoon because this dealer's servic I own a 2017 X5 50 CPO which I purchased last October from a dealer in the Chicago area. I received a call this afternoon because this dealer's service department had gotten notice that I am within 1,000 miles of being due for my next service (oil change, etc). Understand that I have never had any interaction with this dealership in terms of buying a vehicle or having service work done, The young lady who called me was very persistent that I set up a service time to have this maintenance work done. I live in Maineville and work in Norwood (less than two miles from The BMW Store) so why would I got 20 miles out of my way for service work? Thank goodness there are only two BMW dealers in town or I might get additional solicitations. Does this dealer think I am not smart enough to note the Service Due message that shows up every time time I start the car? More

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Great Service and the folks there are very welcoming. My car was going to be there a couple days. They got me to work and picked me up when I was finished then gave me a loaner car to get home and back on My car was going to be there a couple days. They got me to work and picked me up when I was finished then gave me a loaner car to get home and back once my vehicle was finished being serviced. More

by A.MECHLEY.III Verified Customer Verified Customer

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Awesome service advisors, terrible detail job Dana and Sophie as well as all the service personnel are amazing!! My detail job on the M4 however was...terrible. Water spots on the bumpers, grill w Dana and Sophie as well as all the service personnel are amazing!! My detail job on the M4 however was...terrible. Water spots on the bumpers, grill was dirty and brake dust in the rims. This does not reflect poorly on your service personnel as I said they are great; however I would probably have a chat with the Detail Shop. More

by CCATRN Verified Customer Verified Customer

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Brake fluid/oil change I received a call telling me that BMW had received notification from my car that I needed a brake flush. I scheduled the appointment and spoke with t I received a call telling me that BMW had received notification from my car that I needed a brake flush. I scheduled the appointment and spoke with the service advisor upon arriving and was told that I didn’t need a brake flush but that I needed an oil change. Not sure why there was the confusion. I waited for the oil change which took approximately two hours. More

by GHOWARD20 Verified Customer Verified Customer

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A rip off I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 mo I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 month old work with warranty. Oil filter housing assembly, oil cooler pipes, crank shaft, drive belt, pulleys, and pulley tensioner were all replced due to an oil leak that caused belt to snap. Fast forward to 8 months later the oil cooler leaked and caused the same issue all over again and I’m expected to shell out another $1600 for an issue that was overlooked or not addressed. They won’t even cover the parts that were replaced and atai under the 2 year warranty. I was a devout dealer customer because the work was always quality, but they’ve lost a 3 BMW owner customer for life. More

by CHRISTOPHER.GALES.CG Verified Customer Verified Customer

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