Sophie Kidd | Page 3

Great Service and the folks there are very welcoming. My car was going to be there a couple days. They got me to work and picked me up when I was finished then gave me a loaner car to get home and back on My car was going to be there a couple days. They got me to work and picked me up when I was finished then gave me a loaner car to get home and back once my vehicle was finished being serviced. More

by A.MECHLEY.III Verified Customer Verified Customer

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Awesome service advisors, terrible detail job Dana and Sophie as well as all the service personnel are amazing!! My detail job on the M4 however was...terrible. Water spots on the bumpers, grill w Dana and Sophie as well as all the service personnel are amazing!! My detail job on the M4 however was...terrible. Water spots on the bumpers, grill was dirty and brake dust in the rims. This does not reflect poorly on your service personnel as I said they are great; however I would probably have a chat with the Detail Shop. More

by CCATRN Verified Customer Verified Customer

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Brake fluid/oil change I received a call telling me that BMW had received notification from my car that I needed a brake flush. I scheduled the appointment and spoke with t I received a call telling me that BMW had received notification from my car that I needed a brake flush. I scheduled the appointment and spoke with the service advisor upon arriving and was told that I didn’t need a brake flush but that I needed an oil change. Not sure why there was the confusion. I waited for the oil change which took approximately two hours. More

by GHOWARD20 Verified Customer Verified Customer

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A rip off I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 mo I had over $2000 of repairs done only to 8 months later have to get the almost identical repair done, only to be told they won’t cover any of the 8 month old work with warranty. Oil filter housing assembly, oil cooler pipes, crank shaft, drive belt, pulleys, and pulley tensioner were all replced due to an oil leak that caused belt to snap. Fast forward to 8 months later the oil cooler leaked and caused the same issue all over again and I’m expected to shell out another $1600 for an issue that was overlooked or not addressed. They won’t even cover the parts that were replaced and atai under the 2 year warranty. I was a devout dealer customer because the work was always quality, but they’ve lost a 3 BMW owner customer for life. More

by CHRISTOPHER.GALES.CG Verified Customer Verified Customer

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All around excellent experience I have had nothing but outstanding customer service from both the sales and service departments. Everyone is friendly and eager to help. Any communica I have had nothing but outstanding customer service from both the sales and service departments. Everyone is friendly and eager to help. Any communication regarding vehicle status or services needed is timely and clear. My vehicle is always super clean when I pick it up. I drive out of my way to bring my care to BMW of Cinci North and it is totally worth it. Highly recommended. More

by MK Verified Customer Verified Customer

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Routine service Everyone is very friendly and courteous. They listen to your concerns and recommend the best actions. I am very confident in the work performed corr Everyone is very friendly and courteous. They listen to your concerns and recommend the best actions. I am very confident in the work performed correctly. More

by JLS Verified Customer Verified Customer

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"Great Service" Reception from the people I dealt with was outstanding and they each went out of their way to make me feel special and assured all my needs were met. Reception from the people I dealt with was outstanding and they each went out of their way to make me feel special and assured all my needs were met. More

by porterbear81 Verified Customer Verified Customer

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Good response, timely action, work completed Ed Besl is THE reason this dealership is still my BMW destination! He gets me and he makes it all happen! I will be ordering a new 540 with Ed in th Ed Besl is THE reason this dealership is still my BMW destination! He gets me and he makes it all happen! I will be ordering a new 540 with Ed in the next few weeks! Chris Chaney More

by christian_chaney Verified Customer Verified Customer

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Great service experience for getting an oil change on my BMW X1. There was minimal minimal wait time, excellent waiting area and a very accommodating staff at this experience for getting an oil change on my BMW X1. There was minimal minimal wait time, excellent waiting area and a very accommodating staff at this service location. More

by ROHANKUMAR Verified Customer Verified Customer

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Excellant Experience I called the service center around 1 PM on Wednesday explaining a metel on metal scraping noise. I got an appointment for Thursday, received a loaner I called the service center around 1 PM on Wednesday explaining a metel on metal scraping noise. I got an appointment for Thursday, received a loaner and my car was serviced and repaired by Friday afternoon. You guys are the best! More

by DESTES1951 Verified Customer Verified Customer

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