Spencer Berty
Spencer Berty at Acura by Executive

Spencer Berty

Service Advisor

Acura by Executive

527 Washington Ave
North Haven, CT 06473

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5.0
104 Reviews

Born and raised in the New Haven area. Been in the dealership service industry for 6 years. When I'm not at work I like to golf, hike, and root for the Philadelphia Eagles!

Dealership Experience

1 yr, 11 mos

Industry Experience

7 yrs, 2 mos

Specialties & Trainings

6 Years of dealership experience

5.0

104 Reviews

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104 Reviews of Spencer Berty

September 18, 2026

Dealership Rating
Employee Rating

Outstanding service highly communicative extremely professional courteous would recommend anyone to get there future services from this dealership More

by Ccolon1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath , Spencer

Sep 18, 2026

Acura by Executive responded

Knowing that you found our communication clear and our team professional and courteous is truly rewarding. We’re glad our service department could deliver outstanding care for your Acura MDX. Your willingness to recommend us means a lot to our service team.

September 16, 2026

Dealership Rating
Employee Rating

Excellent customer service and provide reasonable price for maintenance services. It was nice that Spencer offered me a free loaner for tire replacement. More

by Jingye123
Recommend Dealer
Yes

Other Employees Tagged: Spencer Berty

Sep 16, 2026

Acura by Executive responded

Knowing that Spencer’s offer of a free loaner made your tire replacement process easier means a lot to our team. We’re also pleased to hear you found the pricing for your Acura RDX’s maintenance reasonable and that our customer service met your expectations. We appreciate your five-star rating and look forward to helping you again.

August 19, 2026

Dealership Rating
Employee Rating

As a long time customer I keep returning because of the great customer service and support I have received since 2014 and continue to keep Acura by Executive servicing our car! More

by GMCUMM
Recommend Dealer
Yes

Other Employees Tagged: Spencer Berty

Aug 19, 2026

Acura by Executive responded

Your note about returning since 2014 highlights how our service department strives to earn your trust with every visit. Knowing you continue to rely on our service department for your Acura TSX’s care means a lot to us.

Aug 19, 2026

GMCUMM responded

Cheers

August 19, 2026

Dealership Rating
Employee Rating

You cannot ask anything better than customer service. It’s unbelievable. Mike did an amazing job. Thank you so much. More

by Minnocci72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath, John Nguyen

Aug 19, 2026

Acura by Executive responded

Knowing that our customer service exceeded your expectations is rewarding for our service team. Your praise and five-star rating mean a great deal to us.

August 13, 2026

Dealership Rating
Employee Rating

i was very pleased that they replaced my recently purchased front tire at no charge. More

by BSIMON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Heath, John Nguyen

Aug 13, 2026

Acura by Executive responded

Hearing that replacing your front tire at no charge pleased you means a lot to our service team. Thank you for trusting us with your Acura TLX.

August 07, 2026

Dealership Rating
Employee Rating

My car is still leaking transmission fluid and they cannot get me in until next week. They had my car for about 10 days. More

by Jenntousignant
Recommend Dealer
No

Other Employees Tagged: Spencer Berty

Aug 10, 2026

Acura by Executive responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, Jenn, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

July 23, 2026

Dealership Rating
Employee Rating

Overall great service Service was completed in the alloted time. I was disappointed i couldn't use a couple. There needs to be some clarity around the fees associated with an oil change but neverthele More

by Lutishia
Recommend Dealer
Yes

Other Employees Tagged: Spencer Berty

Jul 26, 2026

Acura by Executive responded

Thank you! Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 23, 2026

Dealership Rating
Employee Rating

I have been going to this particular dealer for service for years and I absolutely love them. Spencer has been amazing and such a pleasure to work with. They’re extremely accommodating when it comes to nee More

by plachaelandelius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2026

Acura by Executive responded

We’re thrilled that Spencer and our team have made your Acura service visits so seamless over the years. It’s great to know the loaner process and extended warranty support met your needs. We appreciate your loyalty and look forward to your next visit.

July 22, 2026

Dealership Rating
Employee Rating

Another positive experience at the dealership was how efficiently the service team handled my car. They kept me informed throughout the process, completed the work on time, and made sure everything was t More

by garyespo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2026

Acura by Executive responded

We’re delighted to hear your Acura was handled so efficiently by Spencer and the team. We’re pleased you felt informed throughout, appreciated the thorough check, and enjoyed a smooth, timely visit. Thank you for trusting us with your Acura.

July 04, 2026

Dealership Rating
Employee Rating

Spencer was honest from the start and communicated frequently... I had to wait for a part and there was a delay. Acura was very accommodating More

by nybluefan1013
Recommend Dealer
Yes

Other Employees Tagged: Spencer Berty

Jul 04, 2026

Acura by Executive responded

We appreciate you recognizing Spencer’s honesty and frequent updates. We’re glad our team could accommodate you during the parts delay. Thank you for the five-star review.

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