Spencer Harris | Page 5

Returning customers and Spencer made the experience VERY pleasant. He went above and beyond and had all paperwork ready when we got there. pleasant. He went above and beyond and had all paperwork ready when we got there. More

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Spencer made my first truck purchase a breeze. He was very helpful with all the information and knowledge he knows about cars. I felt like I made a right decision on choosing my 2020 GMC At4. Not He was very helpful with all the information and knowledge he knows about cars. I felt like I made a right decision on choosing my 2020 GMC At4. Not to mention his excellent customer service. More

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On August 23, 2022 we purchased a used 2022 GMC SLT. The sales process was very good but the follow up left something to be desired. We traded in 2 vehicles so Royal owed us over $5000.00. It took 11 The sales process was very good but the follow up left something to be desired. We traded in 2 vehicles so Royal owed us over $5000.00. It took 11 days for us to receive the check. Admittedly, some of that was the mail. Then, it took 3 weeks to get the extra key for the truck. Each time I contacted someone at Royal it appeared they had forgotten about the key. I finally had to contact Scott Chambers about the key. I contacted Forever Warranty and GMC Rewards on 9/21/2022 with questions and neither had us as new owners. This meant that Royal had not sent in any paper work nor have they sent in paperwork on the two extended warranty policies we selected. Finally, we have only received one thank you contact for purchasing the truck and that was Derek Deckens. While other dealerships offer 1 free service within a year, Royal does not offer anything. More

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Excellent experience with Spencer. BB was also great. Highly recommend Royal to my friends and family. Looking forward to working with them in the future. BB was also great. Highly recommend Royal to my friends and family. Looking forward to working with them in the future. More

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Very simple and easy buying experience. Great people to deal with. Spencer Harris made the buying process enjoyable. Great people to deal with. Spencer Harris made the buying process enjoyable. More

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Great service and very helpful. Went above and beyond to help get me the perfect SUV for my family and I. Took the time to listen to my needs and worked within my budget. I left wit Went above and beyond to help get me the perfect SUV for my family and I. Took the time to listen to my needs and worked within my budget. I left with the SUV I wanted. More

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