Stacey Collette
Stacey Collette at Mastrovito Chevrolet

Stacey Collette | Page 2

Service Advisor

Mastrovito Chevrolet

5043 Commercial Dr
Yorkville, NY 13495

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4.7
66 Reviews
4.7

66 Reviews

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66 Reviews of Stacey Collette

September 19, 2026

Dealership Rating
Employee Rating

Stacey was great, that is the only good thing about Mastrovito Chevrolet's service department. They dont answer phones, no status updates throughout the day and service manager is rude and unprofessio More

by JL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2026

Mastrovito Chevrolet responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 19, 2026

Dealership Rating
Employee Rating

Great communication, fast diagnostics and repair. Quick in getting a loaner vehicle to me. Overall it was a very good experience. Im just waiting to hear back on my reimbursement of the towing. More

by vmartinellijr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2026

Mastrovito Chevrolet responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Mastrovito Chevrolet are glad to have you as a customer.

September 18, 2026

Dealership Rating
Employee Rating

Polite and courteous. Chris Webster always goes above and beyond to please us every time. More

by lance5521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2026

Mastrovito Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 04, 2026

Dealership Rating
Employee Rating

They changed my license plate holder without my consent. I asked to speak with the service manager at pick up but he was busy. I requested a call back to me to discuss this and he never called. More

by patrick.g.mcdaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 26, 2026

Mastrovito Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

August 27, 2026

Dealership Rating
Employee Rating

Always professional and friendly, great to work with, definitely will do my business with this dealership. More

by BSMMB72900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Conrad Lupardo

Aug 27, 2026

Mastrovito Chevrolet responded

Thanks for sharing about your experience with Mastrovito Chevrolet. We appreciate your business and hope to see you again soon!

August 26, 2026

Dealership Rating
Employee Rating

Good customer service. Timely check in and great communication of service details and time service would take. More

by chad07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2026

Mastrovito Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mastrovito Chevrolet.

August 26, 2026

Dealership Rating
Employee Rating

Mastrovito is the only service center I trust with my vehicle. Their mechanics are highly skilled, and their work is consistently excellent. More

by lkeating0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Samantha Urich , Heath smith 5 stars

Aug 26, 2026

Mastrovito Chevrolet responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 25, 2026

Dealership Rating
Employee Rating

Dropped my truck off, they called me when it was ready, and even educated me on some cost saving options for future maintenance. More

by Dan P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2026

Mastrovito Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 20, 2026

Dealership Rating
Employee Rating

I was very happy to see that the service center is open until 430 on Saturday now. Everything went great More

by markwag1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2026

Mastrovito Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 20, 2026

Dealership Rating
Employee Rating

Great service, fast, friendly, definitely will go back. Glad to finally have a dependable automotive company More

by LCHLUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2026

Mastrovito Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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