Samantha Urich
Samantha Urich at Mastrovito Chevrolet

Samantha Urich

Service Advisor

Mastrovito Chevrolet

5043 Commercial Dr
Yorkville, NY 13495

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4.8
22 Reviews

Dealership Experience

1 yr, 10 mos

4.8

22 Reviews

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22 Reviews of Samantha Urich

July 14, 2026

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Employee Rating

Is this dealership can provide excellent service and a good lease that I can afford, I will continue to deal with them More

by swilson21
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 14, 2026

Mastrovito Chevrolet responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Mastrovito Chevrolet.

July 07, 2026

Dealership Rating
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The service was absolutely amazing! !! I can not say enough great things about service department. Thank you for taking such care of my corvette More

by mark6038
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andy Decarolis

Jul 07, 2026

Mastrovito Chevrolet responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

June 09, 2026

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While our initial service (diagnosis of the problem) was excellent, the length of time taken to actually complete the labor, without communication from Mastrovito, was excessive. More

by NHOLLINS
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Recommend Dealer
Yes
Jun 10, 2026

Mastrovito Chevrolet responded

Thank you for your business and this review. We're happy our team was able to serve you and demonstrate our commitment to great service, even though it took longer than expected. If there is anything we can assist you with in the future, please let us know.

June 07, 2026

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Had issues with purchase and still have issues. Things where broken more during service. It still has clinking. The last time it was in shop 2 weeks. Not happy with it at this moment cause of curre More

by salvaged4428
Service Price Transparency
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Recommend Dealer
No
Jun 11, 2026

Mastrovito Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

May 26, 2026

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Very knowledgeable , friendly, and helpful through the whole process , including ordering new tires. Very pleased. More

by eyeoffice23
Service Price Transparency
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Recommend Dealer
Yes
May 26, 2026

Mastrovito Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 23, 2026

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I asked for a price to replace a key fob for my truck and was told it's $199.00 in labor to program a new fob. I find that an outrageous price. It's hard to believe it would take an hour and that the tech wo More

by johnsongreen945
Recommend Dealer
Yes
May 26, 2026

Mastrovito Chevrolet responded

Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you.

May 13, 2026

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Good communication, the work on my vehicle completed on time and returned, clean and on time I would recommend them More

by samjg3763
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Recommend Dealer
Yes

Other Employees Tagged: August Santini

May 13, 2026

Mastrovito Chevrolet responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

May 04, 2026

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Employee Rating

Worked around the clock to make sure we got approved and were happy with vehicle More

by arianapaige866
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matt Hensel, Jasmin Dizdarevic

May 04, 2026

Mastrovito Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mastrovito Chevrolet!

May 01, 2026

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Continue to have great service by all staff without issues and great atmosphere. Better than other dealerships I’ve dealt with. More

by dtmay2019
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Service Communication
Recommend Dealer
Yes
May 01, 2026

Mastrovito Chevrolet responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 22, 2026

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Employee Rating

Samantha was fantastic! !! Truly professional and knowledgeable with a great personality. I am extremely happy with the experience. More

by ngiglio44
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Recommend Dealer
Yes
Apr 22, 2026

Mastrovito Chevrolet responded

Thanks for sharing about your experience with Mastrovito Chevrolet. We appreciate your business and hope to see you again soon!

1

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