Samantha Urich

I attended the initial service appointment for my truck at arrival the service pull in was rateful of new vehicles, They ended up having to back my vehicle out of the bay to take it around, to get its s at arrival the service pull in was rateful of new vehicles, They ended up having to back my vehicle out of the bay to take it around, to get its service. At the time of check in i was informed by the service advisor that the estimated completion time would be one hour. Despite waiting for 1.5 hours in the waiting area, I did not receive any updates on the status of my vehicle. The service app also failed to reflect any progress. I was eventually required to approach the service advisor to inquire about the delay, at which point she acknowledged the issue and went to check on the status. After two hours, I was finally able to retrieve my vehicle. This experience highlights a need for improved communication and transparency regarding service timelines and progress. Disappointment was scheduled at the time of purchase and still was not coordinated for convenience of the customer. More

by novachipstr Verified Customer Verified Customer

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I never received the invoice of the work done. Still hear a tingling sound of metal in muffler When buying the vehicle I never even received a call to see if everything was ok or how I liked it. Still hear a tingling sound of metal in muffler When buying the vehicle I never even received a call to see if everything was ok or how I liked it. More

by chrisvedder73 Verified Customer Verified Customer

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The service department was fast, friendly and professional. Scheduling service online was very convenient and easy professional. Scheduling service online was very convenient and easy More

by Laurasinaspen Verified Customer Verified Customer

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The customer care assign to me for service was very helpful , understanding an knowledgable . My wait time was acceptable helpful , understanding an knowledgable . My wait time was acceptable More

by nyfisherman1222 Verified Customer Verified Customer

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Friendly, professional, polite and helpful. Recommend. I had asked for the 2nd time to have my air pressure fixed, Samantha was told it was done. My monitors say different. Not sure why it wasn Recommend. I had asked for the 2nd time to have my air pressure fixed, Samantha was told it was done. My monitors say different. Not sure why it wasn't done or why they said different. More

by lil54dale Verified Customer Verified Customer

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Fast and efficient service, no hassle and knowledgeable staff, right in time with delivery and fast checkout staff, right in time with delivery and fast checkout More

by sixfootdano Verified Customer Verified Customer

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I am extremely disappointed with my experience at Mastrovito Chevy. After spending over $2,700 between repairs and rental vehicles, my car is still experiencing the same issues I originally brought i Mastrovito Chevy. After spending over $2,700 between repairs and rental vehicles, my car is still experiencing the same issues I originally brought it in for. My vehicle was initially towed to the dealership after experiencing repeated battery failures for approximately two weeks. Every three days, the battery would die overnight, requiring a jump-start. Eventually, the vehicle would not start at all. It had no power, the windshield wipers would move on their own, the brake pedal would kick back, and the taillights would remain on even when the car was turned off. After towing my car to Mastrovito Chevy, it took three days just for someone to look at it. They eventually replaced the telematics module and kept my vehicle for a total of nine days. With no courtesy vehicles available, I had to pay for a rental car for five days while waiting for the repairs to be completed. Unfortunately, when I picked up my vehicle and drove it home, it would not start the following morning. I had it towed back to the dealership, where it sat for another four days. This time, I was told the radio was causing a parasitic battery drain, so the radio was replaced. Once again, there were no courtesy vehicles available, forcing me to pay for another rental. The same night I brought my car home, my neighbor informed me that my taillights were on despite the vehicle being turned off. My battery died again. After jump-starting the car, it ran for a few days before dying once more. At this point, the repairs performed have not resolved the original problem. The recurring battery drain, along with the other electrical issues, was the reason I brought my vehicle to the dealership in the first place. Having multiple components replaced without resolving the issue leaves me questioning whether the vehicle was properly diagnosed and whether the repairs performed were actually necessary. The financial impact has been significant. I have spent approximately $1,200 on rental vehicles alone, in addition to the repair costs, bringing my total expenses to over $2,700. That is an unacceptable amount of money to spend while still being left with a vehicle that is not fixed. Although the staff I interacted with were generally nice, communication was extremely frustrating, and getting ahold of someone was often a nightmare. More importantly, customer service cannot make up for repeated unsuccessful repairs, extended wait times, and the expense of having to find alternative transportation because no courtesy vehicles were available. I understand that diagnosing electrical problems can be complicated. However, after two visits, multiple parts replaced, numerous days without my vehicle, and thousands of dollars spent, I expected a functioning car and a resolution to the problem. I have lost confidence in Mastrovito Chevy’s ability to properly diagnose and repair my vehicle. Based on my experience, I would not recommend this dealership to anyone seeking reliable service. My car was brought in to be fixed, and despite the time, money, and inconvenience involved, the problem remains unresolved. This entire experience has been frustrating, expensive, and completely unacceptable. More

by starrpflukephoto Verified Customer Verified Customer

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They got me in quick fixed my problem right away were very friendly and knew what had to be done very friendly and knew what had to be done More

by sampsonlab7 Verified Customer Verified Customer

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The dealership did a good job repairing my cat. It took much longer than expected but it wasn't entirely their fault. It took much longer than expected but it wasn't entirely their fault. More

by mbtucker08 Verified Customer Verified Customer

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The service department is absolutely amazing, they communicate very well with you and take care of your needs without any issues. It has been an absolute pleasure having my vehicle serviced at this de communicate very well with you and take care of your needs without any issues. It has been an absolute pleasure having my vehicle serviced at this dealership.. More

by sspink8607 Verified Customer Verified Customer

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