Stacey Miller

I was completely shocked at the rude obnoxious disorganized service department. The so called managed berated me in front of a room full of customers and workers — he neglected to offer the requir disorganized service department. The so called managed berated me in front of a room full of customers and workers — he neglected to offer the required services— just horrible. Really wish I saw these bad reviews beforehand More

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Bad experience. Likes to ignore your concern and problem. Will believe her staff right or wrong. Likes to ignore your concern and problem. Will believe her staff right or wrong. More

Helpful 5

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Straight unprofessional, rude and condescending. Failed to address safety concerns. Vehicle left damaged. Terrible service Failed to address safety concerns. Vehicle left damaged. Terrible service More

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Service department is the worse. They give you no update on your vehicle. You purchase a vehicle from them with 3 year maintenance, come to find out strictly oil change, everything They give you no update on your vehicle. You purchase a vehicle from them with 3 year maintenance, come to find out strictly oil change, everything else you are responsible for. Worse mistake I did was leave Toyota for Hyundai. Toyota gives you updates every time your car went in for service. And when Toyota gives you, I believe 2 year maintenance that includes everything filters change, tap off all fluid, rotate tires. These goobers at Hyundai charged me over $300. and only 2 years into me buying my car. Went to Toyota to trade my Hyundai in, but everything is on back order, decided to try Volkswagen and left with one of a 2022 Taos. Hyundai I really would not recommend them. More

Helpful 4

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Had a issue with service June 20, it's now August the manager never called me or even followed up very disappointed! manager never called me or even followed up very disappointed! More

Helpful 5

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Had to have my one year old car towed to the dealer after it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time thi it stalled and would not start. Everett called to tell me that the screw on top of the battery was loose. I informed him this was the second time this happened and asked them to check again to see if there was any defect with the screw. Everett called back and told me they put tamper proof spray on the screw. I told him I was offended by this, why would I tamper with my car, stand on the side of the road with my son for an hour, and be without my car for a day? I asked to speak to a manager and Everett hung up on me. When picking up my car, I spoke to the managers AJ and Stacey would continued to insist that it was suspicious that the screw came loose twice. These are some of the most offensive and condescending people I have ever encountered. More

Helpful 4

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Can’t possibly say enough good thing about Springfield Hyundai service department! The staff is always willing to go the extra mile. I usually work with Everett, he is amazing! Very knowledgeable and prof Hyundai service department! The staff is always willing to go the extra mile. I usually work with Everett, he is amazing! Very knowledgeable and professional! Just had another positive experience, very thankful to have found this dealership! More

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I broke my fuel door completely my fault however the team here took great care of me thank you Chris Bernicker for splitting the cost! here took great care of me thank you Chris Bernicker for splitting the cost! More

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Bought Hyundai Electra 2019 recently with additional service warranty. Tailgate light not working. Charged $375 to replace it. Bad dealership & dishonest service. Beware! Filing a complaint. service warranty. Tailgate light not working. Charged $375 to replace it. Bad dealership & dishonest service. Beware! Filing a complaint. More

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Inferior supplies; workmanship, and lack of communication Took 2014 Sonata there 5/7/18 to replace under shield. This shield had to be reordered two more times because it arrived damaged. (They should have o Took 2014 Sonata there 5/7/18 to replace under shield. This shield had to be reordered two more times because it arrived damaged. (They should have opened it when it arrived and I wouldn't had to make needless trips). 2/6/19 car there for service plus new wiper blades. 9/17/19 AJ told me I needed wiper blades; I reminded him I had them replaced 2/6/19. He told me Hyundais wipers weren't that good and I could get them at Pep boys for around $60.00. He did replace them free. 4/17/2020 Car in for oil change and brake fluid flush. 5/4/2020 took car in thought sun roof was leaking. ( I put sealant around sunroof) Was told by Mike of service manager's office there was $130 diagnostic test, He did not tell me previously when we talked.) $110 to unclog drains. When tech finished my daughter and I checked sunroof there was sealant on car and windows plus a rip on rubber around front of sunroof. Plus inside roof of car around sunroof was dirty. Technican did not say anything about this to us just left the car waiting for us. Asked Stacy and Mike to look at it.Mike stated his tech. wouldn't do a job like that. 5/82020 After general manager Chris Bernicker not returning my calls, we went to the dealership, showed Chris the car and he stated it would be very expensive, to replace the sunroof as you just could not replace the rubber around it. He told us he had a very excellent detail man, Manny and he was working by himself, but he, Chris would call me the following week to bring the car in. Again Chris DID NOT call me. That Thursday 5/16/2020 we went to the dealership again and Chris said again that he was short handed and very busy. I told him he could have had the courtesy to call me. He promised me he would call me that Monday to bring the car in, and he finally did. I told him there was a nail in my tire and if he could have a plug put in it, also that the brakes felt low. Chris said sometimes this occurs when a brake fluid flush is done.. He said he would have the tech check it out. Manny couldn't get to the car until the next day. The detail was good, the glue/sealant was off. Manny said he glued the rip in the sun roof and then put electrical tape around the front of the sunroof. He made it clear that he was a detail man and not a sun roof tech. AJ service manager checked my battery, showed me serpentine belt needed to be replaced and that I needed brakes. What?? I just had a brake fluid flush on 4/17/20. I'm sure they had to pump the brakes or something to test them. Because of their neglect, I could have been in a terrible accident. I don't play with my health and safety. The damaged tire could not be salvaged. I don't know what it is, I began coming to Springfield Hyundai because of a bad experience with technicians in another Hyundai dealership. I'm the type of person that if I've wronged someone I will correct that wrong if possible. Although I won't be taking my car to Springfield Hyundai anymore, I think Mr. Bernicker means well. He is overwhelmed. He's the general manager, the president and CEO. He needs someone whom he trusts to carry some of the load; he can't do it all by himself; that's why he's always in meetings with his staff and neglecting the needs of his customers. I had my previous car of another make for 18 years and never had a problem with the dealership or the technicians. I have contacted the Better Business Bureau regarding this matter as I would like the sunroof replaced or a metal shield welded over it so water can't get in. More

Helpful 3

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