Stacey Miller | Page 2

Service department offers little actual service From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions a From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions and issues. Here are the highlights: Being told that I would need to rent a car from somewhere else at my own expense for this warranty issue on my one year old car. After a long debate, it was agreed that they would provide a loaner car that they previously told me they did not have available for me. I was told I had to pay $400. For the car rental. Then I was told that it could be months before my car was repaired and there were 15 people ahead of me. When I called service to check in after a week, I was greeted with an attitude and told that I don’t need to call them. That THEY would call me when the car was finished. At day 23 I called again and was told the same thing. At that point I called Corporate Hyundai to see if I could get some answers as I was loosing confidence that my car would ever be fixed. I filed a complaint, and only after filing the complaint, I was called by service to come pick up my vehicle that day, or I would be charged further on the rental car. When I inquired as to why the car was fixed over night when yesterday they said they had no idea when it would be fixed due to parts not coming in, I was simply told the part came in. The attitude lacked respect or consideration. I repeatedly tried to get in touch with the manager Stacey, but never was able to speak w her and was told she does not take customer calls. 1 month later, I was called and told I owed a balance on the rental car I was told would be no charge to me. I did receive a refund of $400. That is paid, but now they were charging me do the 2 days before they could diagnose my undrivable car. One call from Stacey after corporate was called a second time about charging me for the rental. Her message on my voicemail was simply that the charges had been credited. When I tried to call her back I was told she was not available. No apologies No accountability No compassion for what the car owner might be dealing with This was a warranty issue that made the car undrivable. There is no customer service at this location I won’t be back. More

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Ripoff! Brought my Azera in for a recall repair. Was told that I also needed wheel alignment, coolant system flush, fuel injector clean, and power steering f Brought my Azera in for a recall repair. Was told that I also needed wheel alignment, coolant system flush, fuel injector clean, and power steering flush. Trusted their assessment and performed all the services recommended. However, when I returned home and checked my service record, I found that I already had the coolant and fuel injection services performed less than a year ago at a different Hyundai dealership. Unlikely they are bad after ~6000 miles. What a rip-off! Never going back there again! More

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Best Service Adviser and Best Service Department Everet Hogge, Service Adviser, has always been courteous and attentive. He identifies my need and take care of it with the positive attitude. I had se Everet Hogge, Service Adviser, has always been courteous and attentive. He identifies my need and take care of it with the positive attitude. I had service experiences with other Advisers such as AJ, Mike, and Kristina in the past years. They are all kind, efficient, and caring professionals. I an recommend Springfield Hyundai Service Department to anyone without any reservation. More

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Top of the Line I purchased my Sonata because of the great confidence I have in the safety of this car. The quality and workmanship is just superior. I have confid I purchased my Sonata because of the great confidence I have in the safety of this car. The quality and workmanship is just superior. I have confidence in this dealership to treat me their customer as family. I will continue to see them first when buying my next car. More

by erickson3 Verified Customer Verified Customer

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Christmas Time I bought a beautiful and comfortable Sonata. It more than meets my needs. Its many features will provide a luxurious experience for years to come. I bought a beautiful and comfortable Sonata. It more than meets my needs. Its many features will provide a luxurious experience for years to come. I am glad to be a continuing Hyundai owner. More

by erickson3 Verified Customer Verified Customer

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Mike's This is our second lease purchase in the past year and a half and it is because of the staff that we spoke with that includes the salesperson, cashier This is our second lease purchase in the past year and a half and it is because of the staff that we spoke with that includes the salesperson, cashier and finance office. We are also familiar with the service department since we have a 2015 Sonata that is serviced at this dealership. We will certainly recommend this dealer to our relatives and friends when they are in the market for a new/used vehicle. More

by mike Verified Customer Verified Customer

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Good Place to do business! This is my third lease of a car from this dealership. Everyone I have dealt with in all areas have been great. Courteous and will surely go back! This is my third lease of a car from this dealership. Everyone I have dealt with in all areas have been great. Courteous and will surely go back! More

by polly26 Verified Customer Verified Customer

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A proud and confident owner . Will do this again, I like the no hassel kept it simple, easy. met my needs . big purchase walked away feeling good,and looking good with a smile on Will do this again, I like the no hassel kept it simple, easy. met my needs . big purchase walked away feeling good,and looking good with a smile on my face . More

by WIGGITME Verified Customer Verified Customer

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