Stacey Short | Page 26

A little bit of a longer wait than what I was normal to, but they were a bit busy. but they were a bit busy. More

by aalford97 Verified Customer Verified Customer

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Explained things clearly today. I was in for express service, so nothing major except time waiting. If I'd known before buying tires elsewhere that this dealership offered a 6 mon I was in for express service, so nothing major except time waiting. If I'd known before buying tires elsewhere that this dealership offered a 6 month plan, I'd have possibly purchased here to save the trip for free tire rotation to the other place. Maybe next time...same with some of the other more expensive maintenance items. I love my car, I keep it maintained as recommended. I've learned the hard way though, that I can't say 'since I'm here go ahead and replace the wipers' or whatever, because I usually end up with a huge bill, which has been explained in the past that it's because they have to move to a different bay so it's the labor cost more than the wipers. I continue to go here though because it is an expensive vehicle and I want her to last as long as possible. More

by jolan.d Verified Customer Verified Customer

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Great dealership and service to deal with friendly service people and gets the job done service people and gets the job done More

by timstk Verified Customer Verified Customer

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All services I needed met my expectations. Collision center did an exceptional job on my repair. Inspection. emissions and oil change were done while there. Collision center did an exceptional job on my repair. Inspection. emissions and oil change were done while there. More

by j-jjacobs Verified Customer Verified Customer

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Service department is A1. I had an issue and they went out of their way to help.. Greatly appreciate all who helped me out. I had an issue and they went out of their way to help.. Greatly appreciate all who helped me out. More

by asb4u Verified Customer Verified Customer

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Stacey took care of me when I took my car for inspection and auto butler. I asked about a recall on the battery and she looked into the situation. I had a battery installed and there was another year on the and auto butler. I asked about a recall on the battery and she looked into the situation. I had a battery installed and there was another year on the warranty. My car had the issues in the warranty and she took care of the repair to be done. More

by carfall86 Verified Customer Verified Customer

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The experience was good for the most part however after having the oil changed in 2019 Legacy it was returned two quarts low on engine oil. Causing the low engine oil level warning to come on. having the oil changed in 2019 Legacy it was returned two quarts low on engine oil. Causing the low engine oil level warning to come on. More

by rllf1123 Verified Customer Verified Customer

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Took care of a warranty issue in a timely and professional manner. Stacy took time to inform me of what needed done. professional manner. Stacy took time to inform me of what needed done. More

by PAULAD Verified Customer Verified Customer

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I would typically rate higher, but I was disappointed in the communication to me and the repair of my vehicle. I was notified during my service that my rear brake pads, although passing state inspection, we the communication to me and the repair of my vehicle. I was notified during my service that my rear brake pads, although passing state inspection, were low in the yellow, and recommended replacement. I agreed and the brake pads were replaced. When I went to pick up the vehicle, my service advisor covered all the service performed. She told me the rear brake pads AND ROTORS were replaced, significantly increasing my bill. I was never notified that my rotors needed replaced, nor did I give permission to replace the rotors. I would have expected that if the rotors needed replaced for state inspection, I would have been notified. If I didn’t have the brake pads replaced (which didn’t need it at the time), I’m sure my rotors would not have been replaced. I don’t believe that rotors require replacement when brake pads are replaced. It didn’t register with me at the time the service advisor went over my repairs, so I didn’t question anything. It was later at home, reviewing my service report, that I focused in on the rotor replacement. I have brought my wife’s 2019 Forester in to Budd Baer for preventative maintenance every 6 months. I have had nothing but great experiences with the dealership, until now. I will continue to bring the vehicle in every 6 months according to the maintenance schedule. But I will be more cautious going forward (strike one). Thank you. Carl Battistone More

by clbattistonejr Verified Customer Verified Customer

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I've been dealing with Budd Baer for years and I'm a very satisfied customer. Great people! Great service!!!! satisfied customer. Great people! Great service!!!! More

by dawnaheinz1 Verified Customer Verified Customer

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