Stacey Short | Page 27

In for oil change and tire rotation. Speedy service. The only thing different this time is they did not bring the car inside or wash it. Speedy service. The only thing different this time is they did not bring the car inside or wash it. More

by neilvan5 Verified Customer Verified Customer

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Had to wait too long for just an inspection. A cracked belt was apparently missed during my 60,000 mile check up A cracked belt was apparently missed during my 60,000 mile check up More

by karylnoel18 Verified Customer Verified Customer

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check in was very prompt and our minor glitz with the insurance card was quickly resolved. insurance card was quickly resolved. More

by nkotarba Verified Customer Verified Customer

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Brought my car in for oil and filter change and presented a coupon for $10 off. I was called back and I was told that it was recommended that I have the wiper blades replaced as well as having the cabin and a coupon for $10 off. I was called back and I was told that it was recommended that I have the wiper blades replaced as well as having the cabin and air filters replaced. I had left a second coupon on the front seat of the car for $25 off additional services. I was told that I could use that coupon for the additional services. When I picked the car up only $25 was taken off. I was not told that only one coupon could be used. This was not explained to me before I gave the okay for the additional services and I did not have the coupon in my possession at that time since I left it in the car. None of the additional services needed to be done at that visit and the coupon was no where near its expiration date. I would have bought it back at another time had I known about this policy. I’m retired and have virtually every day free and I live 5 minutes away so I could have bought it back without any inconvenience. Also, as an aside, the charge for the wiper blade installation was $17. Next time I’ll go to Advanced Auto where they install them for free. As I was finishing this review Stacey called me to tell me that she had just called “upper management” to see if they would honor the second coupon and they said that they would not so I increased Stacey’s review by one star and reduced Budd Baer’s by one. Seems stupid to jeopardize a future auto purchase for $10 More

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I appreciate the time and communication regarding fixing our car. Also greatly appreciate helping with a loaner vehicle. our car. Also greatly appreciate helping with a loaner vehicle. More

by karlakreassig66 Verified Customer Verified Customer

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We have purchased 4 vehicles from Budd Baer. We have been satisfied with sales and service. Chrissy Marks has been or sales person and is excellent at sales We have been satisfied with sales and service. Chrissy Marks has been or sales person and is excellent at sales More

by jfret2016 Verified Customer Verified Customer

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Everyone was great. The experience was everything so easy. All staff were very exceptional . Thank you The experience was everything so easy. All staff were very exceptional . Thank you More

by Norma1 Verified Customer Verified Customer

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Service was excellent. Everything was explained and carried out in the timeframe. The job exceptionally neat and clean Everything was explained and carried out in the timeframe. The job exceptionally neat and clean More

by jacendreszl Verified Customer Verified Customer

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I went in for express oil change. When I went home my car smelled of oil and my garage. My battery that was under warranty failed. they made me schedule a service appointment to rec When I went home my car smelled of oil and my garage. My battery that was under warranty failed. they made me schedule a service appointment to recheck the battery putting me at risk of my car not starting. They did clean up the oil and checked everything when I took it back for the 2nd battery test. The battery did fail and they installed a new battery. More

by KATHYBURNS432 Verified Customer Verified Customer

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Prompt. Communication was effective and efficient. Will need to return to get car washed because equipment was down. Communication was effective and efficient. Will need to return to get car washed because equipment was down. More

by ledington55 Verified Customer Verified Customer

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