Stacey Vilardi | Page 4

refused test drive I visited the dealership after visiting their service department who was struggling with an issue affecting my 2018 raptor, and I received from the sa I visited the dealership after visiting their service department who was struggling with an issue affecting my 2018 raptor, and I received from the sales department the same inappropriate behavior I had to endure at the service department. I thought of upgrading to the 2019 model and enjoy the upgrades, especially to the cruise control. I started talking to a sales associate and after the routine introduction, just before we were ready to test drive the vehicle (he took copy of my license and grabbed the plate for the vehicle) the manager called the associate in his office, knocking on the glass wall dividing the office booths. The associate talked to the manager and after coming back he started questioning me in the most awkward way, with question like: "do you know what kind of engine the raptor has? Do you know it is an expensive car?". This line of questioning appeared inappropriate to me (since usually the customer asks this kind of questions) and stupid because I drove there with mine (circumstance we discussed) that uses the same engine and is equipped with similar options. I became aggravated and after the situation escalated the manager joined the conversation, trying to justify the situation with pointless excuses. After I manifested my intent not to even discuss any further the issue, let alone doing business with them, he even offered a test drive "no string attached"; now that everything is going south I am no longer required to pass the test before I can test drive a vehicle. Needless to say, I left feeling deeply offended. More

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slammed door in my face and refused paperwork I have to dramatically rectify the review of this place. I never had any major issue with my car until recently. After problems arose I realized how b I have to dramatically rectify the review of this place. I never had any major issue with my car until recently. After problems arose I realized how bad this place is. The waiting room is a table and chairs in the work area. The advisors had been rude and unprofessional. They often did not properly check in my car, did not provide estimates and less then willingly reported my concerns on work orders. After many visits to this place with no solution to the issues affecting my vehicle, I was even refused paperwork proving the attempted repair. More

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Poor service from the manager Take the time to talk to the customer cause I can clearly see your attitude showing. Don't talk down like you haven't got time for anything. If you c Take the time to talk to the customer cause I can clearly see your attitude showing. Don't talk down like you haven't got time for anything. If you can't be bothered to listen then I shouldn't be bothered to brig you my car. More

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Dropped my car off for them to install a remote start. From the guy who took my car when I dropped it off to the service guy who gave me a quick tutorial when I picked it up, they were total professionals From the guy who took my car when I dropped it off to the service guy who gave me a quick tutorial when I picked it up, they were total professionals. Even got a follow up letter from Stacey, the service consultant who handled the order. Night and day from Newins Ford who I purchased the truck from one month earlier, see my review on that.....oh boy! I just wish I bought my truck from Hassett. More

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