Staci Alexander | Page 29

Outstanding Customer Service! I had the best test drive/sales experience I could have had. I got the car I wanted at the price I wanted! I made an appointment to potentially buy th I had the best test drive/sales experience I could have had. I got the car I wanted at the price I wanted! I made an appointment to potentially buy the car and when I got there first thing they opened, the car I was looking at was right out front and looked freshly detailed! I didn't have to play hardball or get wishy-washy, I ended up with a luxury, sports car Stinger GT2 at a price I can afford. I'm so excited, and I recommend this place to anyone! More

by ianqrideout0341 Verified Customer Verified Customer

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Great My recent visit was awesome. Steve, was very professional and he made me feel like I was a member of the family. I really appreciate that he made sure My recent visit was awesome. Steve, was very professional and he made me feel like I was a member of the family. I really appreciate that he made sure I was well taken care of. Steve is a great reflection on the company. I really enjoy the snacks and coffee. Even the ladies at the service counter was very polite and professional. Great job KIA family. Thanks Larry E. Caper More

by caper143 Verified Customer Verified Customer

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Friendly professional staff Excellent experience friendly professional staff. Short Waite time,comfortable waiting room good coffee and snacks had oil changed tires rotated.and c Excellent experience friendly professional staff. Short Waite time,comfortable waiting room good coffee and snacks had oil changed tires rotated.and checked for ware.very professional staff. More

by lesmortan2 Verified Customer Verified Customer

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The BEST!!!!!! I have owned other makes of cars in my many years of driving. And KIA of Lansing is the best ever!! I had to have a software update to my 2017 KIA Opt I have owned other makes of cars in my many years of driving. And KIA of Lansing is the best ever!! I had to have a software update to my 2017 KIA Optima. It took exactly the time that they said that it would. The next day my engine light started flashing. I called the service department. They said to bring the car in ASAP. I did and they told me that it needed a new wiring harness due to the new software. They gave me a 2019 KIA Forte to drive until mine was fixed. I am so pleased with KIA of Lansing. They care about their customers and it shows!!! My next car will definitely be another KIA!!! Thank-you so very much!!!!!!! More

by schepster Verified Customer Verified Customer

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2018 Terrain Excellent sales staff and management. Deal went as smooth as I have ever had. I will definitely work with the dealership and sales staff again. Excellent sales staff and management. Deal went as smooth as I have ever had. I will definitely work with the dealership and sales staff again. More

by MOA Verified Customer Verified Customer

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Oil change and fliters! I als had soft ware update! I like how the take care of the customers and also kept us in know on our cars and how everything was going !i also found them to be very friendly and I like how the take care of the customers and also kept us in know on our cars and how everything was going !i also found them to be very friendly and helpful! More

by ENCASE620 Verified Customer Verified Customer

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Needed new battery off the lot I bought my car which was 2 years old. It was unable to start several times after the sale. I called Staci and she said bring it in we'll look at it, I bought my car which was 2 years old. It was unable to start several times after the sale. I called Staci and she said bring it in we'll look at it, so I did. I spoke to the service person telling them the battery had been unable to start the car and error codes were coming up and it needed to be replaced. He said he'd check it out. I was shocked to find out not only had they charged me to confirm it needed a new battery but didn't even offer to replace it. At a minimum they should have waived the cost of confirming the battery was bad. We knew it needed a battery that's why my car wouldn't start until it was jumped each time. After paying for them to test the battery I had to jump start my car to get it off the lot. Customer service and efforts to create a long term relationship were just ruined. More

by sglynn35 Verified Customer Verified Customer

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Nice place to visit.. I love this place----Everybody is so nice, I feel so comfortable being there-and knowing everything is being taken care of correctly. I'LL B I love this place----Everybody is so nice, I feel so comfortable being there-and knowing everything is being taken care of correctly. I'LL BE BACK!!!!!!! More

by Debbie Smith Verified Customer Verified Customer

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Quality I trust I always take my car to Kia of Lansing. They always keep me informed of what my car needs or may need in the future. I know my car is safe to drive af I always take my car to Kia of Lansing. They always keep me informed of what my car needs or may need in the future. I know my car is safe to drive after a visit to Kia of Lansing. More

by Minnie420 Verified Customer Verified Customer

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Thank you They are always very helpful . My daughter went in to the service dept without me and I had full confidence that they was going to treat her right fro They are always very helpful . My daughter went in to the service dept without me and I had full confidence that they was going to treat her right from my initial conversation with the service writer . I thank every body involved for treating her with respect and not trying to RIP her off like other places have tried in the past . Will continue to bring all my cars there . More

by Mando/sales exstraordinaire Verified Customer Verified Customer

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