Stacy Bromley | Page 2

On Monday morning I attempted to shift my 2013 Dodge Dart into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off into park, it would not shift. I attempted to turn the car off however since I could not shift the car from drive to part the car would not turn off completely, nor would it allow me to take the key out of the ignition. I did some searching online and found out that my car had multiple recalls on it, one of which was with the transmission shifter cable which is why the car could not shift out of drive. I called AAA to have my car towed to the Ourisman Bowie dealership. I called the service department at Ourisman and was transferred to the parts department, I was told that they did not have the part but would order it right away so that they can start working on it as soon as it arrives. He then directed me back to the service department in order to schedule an appointment. The appointment setter put me on hold and the call was disconnected after being on hold for about 3 minutes. I called back to attempt to schedule the appointment again, I was told that the recall coordinator was the only person that could set my appointment and they were away from their desk they took my information and said they would have them call me back. I called at around 2pm after not receiving a phone call and spoke to another appointment setter who once again could not get the recall coordinator on the phone because they were assisting another customer, they once again took my information and told me they would have them call me back as soon as they were available. At 5:45 I still had not received a call so I called again and was told that the recall coordinator was gone for the day and would call me in the morning. The next day I had not received a call by 1:30pm so I called to attempt to schedule an appointment, the recall coordinator was still not available but the appointment setter that I was on the phone with informed me that they would be able to schedule my appointment for that same day (Tuesday) and if they couldn’t work on it that day they would get started the next day (Wednesday) I did not call on Wednesday because I assumed they would be calling me with an update. I called Thursday afternoon to get an update on my car and the person on the line said that they could not find the slip for my car so the mechanic must be working on it currently and it would be ready in a few days. On Friday morning at 10:30I called to see when my car would be ready and I was told that my service advisor was gone for the day and they would speak to the mechanic to see when the vehicle would be done and I would get a call right back. At 1:30 I called after not receiving a call for a few hours and was I formed that not only had the not started working on my car but there wasn’t even an open ticket on the car. I spoke to a manager and was told they would be working on the car today and it would be done same day if not the next day. I went to the dealership to speak to a manager and was told that the reason why they hadn’t started working on my car was because they couldn’t find the key, key was in the ignition and they hadn’t even called me to ask me where the key was. I was assured that my car would be fixed same day once again but was called a few hours later and was informed that my battery was completely drained and they needed To be replaced, this would cost $400+. I informed them that the battery was dead because they let my car sit for 5 days without taking the key out of the ignition, they informed me that they would not be responsible for the battery being drained. More

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Always fast and reliable service. Everyone is so nice from the front desk employees and shop employees. I will keep bringing my Jeep here for service. from the front desk employees and shop employees. I will keep bringing my Jeep here for service. More

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I made the trip from Raleigh, NC to Bowie, MD and the dealership staff did not disappoint. Everyone was very helpful during the process of purchasing a new Jeep Gladiator. Raymond Walford was very resp dealership staff did not disappoint. Everyone was very helpful during the process of purchasing a new Jeep Gladiator. Raymond Walford was very responsive and went above and beyond to resolve a couple of minor issues. Lauren Smith made the finance experience go smoothly. Too bad I don't live locally since I'm sure taking my Jeep in for service would be just as good. More

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Excellence Purchasing our Gladiator was a breeze. Raymond our salesperson was very helpful and accommodating. Agreeing on a price was fast and simple. The whol Purchasing our Gladiator was a breeze. Raymond our salesperson was very helpful and accommodating. Agreeing on a price was fast and simple. The whole process was very efficient. Thank you Ourisman of Bowie! More

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Purchased a new Ram 3500 in December, the overall buying expense was great, however 4 months 3 temp tags and several phone calls later I finally received my tags only find out they gave me 1 year tags when expense was great, however 4 months 3 temp tags and several phone calls later I finally received my tags only find out they gave me 1 year tags when I should of received 5 year which will cost me another $800 out of pocket. When I called to ask why I was told they did not collect enough money at the time of sell and the remaining 4 years is up to me to pay for. Will not be purchasing from this dealership again. More

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An absolute pleasure Vincenzo was extremely knowledgeable and a pleasure to work with. Everyone made this experience memorable one and would definitely recommend to anyone Vincenzo was extremely knowledgeable and a pleasure to work with. Everyone made this experience memorable one and would definitely recommend to anyone looking for a vehicle. More

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Vincenzo, Glenn, Tony and the whole staff worked with us, helped us get to a good deal and into a great vehicle! Thank you very much. helped us get to a good deal and into a great vehicle! Thank you very much. More

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Quick and easy purchase through USAA car buying service. Great experience dealing through Stacy Bromley. Had an agreed upon price before coming down to the dealership and once there all I had to do is inspec Great experience dealing through Stacy Bromley. Had an agreed upon price before coming down to the dealership and once there all I had to do is inspect and drive the car. By far the easiest and fastest car purchase I have ever had. Herbert was a big help in getting the car ready and was very professional. I would recommend this dealership greatly. More

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The transaction was quick and organized. No games. The internet manager Stacy paired me with the best sales person Patrick and we made it happen! I was able to get the truck I wanted and was out quickly. internet manager Stacy paired me with the best sales person Patrick and we made it happen! I was able to get the truck I wanted and was out quickly. The GM and Finance office were amazing. Definitely recommend this team. More

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Great experience all around The entire team at Ourisman Jeep in Bowie were wonderful to work with. Stacy who looked after me from my initial inquires was a pleasure to work with. The entire team at Ourisman Jeep in Bowie were wonderful to work with. Stacy who looked after me from my initial inquires was a pleasure to work with. Spencer, the sales rep is a great guy. Anyone who is lucky enough to work with him will pleased that they did. Even Donna in the finance department (almost) made it enjoyable handing over that payment. :) Great team all around. More

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