Stacy Samuel | Page 28

Great Service Stacy is a great service advisor. She got me in and out as quickly as possible and gave some advice and alternative ideas with an unexpected issue th Stacy is a great service advisor. She got me in and out as quickly as possible and gave some advice and alternative ideas with an unexpected issue that came up during my service check. More

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Service the way it's supposed to be After bringing my Audi to the dealership close to home for two years, I felt there had to be something better so I searched for a new dealership serv After bringing my Audi to the dealership close to home for two years, I felt there had to be something better so I searched for a new dealership service shop. Walter's Audi is 60 miles from my home but I felt it was worth a try. Now I'm kicking myself for not bringing my car to them sooner. The intake process is fine-tuned, explanation of service to be performed is clear and attention to issues that may need attention in the future is no-pressure and very informative. I was given an estimate of the time it would take to service my car (unlike the "other" dealership) and a thorough review of the multi-point inspection (break pads, tire tread remaining, etc.) so I could make future plans as those items needed attention. The waiting area is nicely stocked with fresh coffee, pastries, fruit, bottled water along with secure wifi, a TV ... everything you'd expect from a service shop catering to high-end clientele. The service representatives are professional, competent and very friendly. I have made Walter's Audi my go-to for Audi service from now on. More

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My third visit to this dealership. Great service every time. I brought my Q5 in for beak noise. Right away I knew the mechanics and service personnel ( Stacy Samuel and Alex Ortiz) would take good car of my car. I brought my Q5 in for beak noise. Right away I knew the mechanics and service personnel ( Stacy Samuel and Alex Ortiz) would take good car of my car. They didn't let me down. I didn't have to work on this day so I waited in the lounge area. Hot coffee and danishes mmmm. New beaks and rotors on a European car aren't cheap but Walters stepped up with some surprise discounts. Wow! Who doesn't like discounts? But the real joy was the the sense of security in knowing my car had been serviced by top professionals and my girl was again running at peak performance. Thank you Stacy for taking such good care us. K. Sutton More

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Great customer service is always appreciated! I was immediately met by a service advisor upon my arrival. I had an appointment and I was asked if I had any other concerns about my vehicle. I actua I was immediately met by a service advisor upon my arrival. I had an appointment and I was asked if I had any other concerns about my vehicle. I actually felt like a valued customer and not just a customer which made me feel very comfortable. I asked if I could have a loaner vehicle and it was ready for me. So my overall experience was excellent no complaints whatsoever. More

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Best Experience Walter's Audi has the best service of any dealership in my experience. All the staff are great but Stacy Samuel is the best. She went above and beyo Walter's Audi has the best service of any dealership in my experience. All the staff are great but Stacy Samuel is the best. She went above and beyond to get my air conditioning fixed and cheerfully dealt with the annoying situation of my not having a cell phone. More

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Audi scheduled service I’m so happy with Walters Audi and my Service Advisor Stacy! Great service always. I wouldn’t trust anyone else with my cars. Stacy is attentive hones I’m so happy with Walters Audi and my Service Advisor Stacy! Great service always. I wouldn’t trust anyone else with my cars. Stacy is attentive honest and knows her stuff. She will always do what is best for the customer. More

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Excellent service and communication Walter's Audi made a service visit into a pleasant experience. The courteous service before I walked into the building was great! Stacy Samuel did e Walter's Audi made a service visit into a pleasant experience. The courteous service before I walked into the building was great! Stacy Samuel did everything to make sure I was taken care of and understood they would do their best to take care of my concerns. Stacy kept in contact with me giving me updates about my Audi. I am relieved to know that when I need to take my Audi in for service I will be treated very well. More

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Friendly and Helpful as Always Stacey Samuel took great care of my A4 as it was in for a warranty issue. I was was provided with a very nice A6 to drive while my repairs were being Stacey Samuel took great care of my A4 as it was in for a warranty issue. I was was provided with a very nice A6 to drive while my repairs were being completed. Stacey kept me updated on a daily basis and my A4 was ready when promised. More

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Always Excellent Service Stacy Samuel has been my service advisor since I purchased my SQ5 in 2016. She is always very professional, courteous and greets me with a smile. Sh Stacy Samuel has been my service advisor since I purchased my SQ5 in 2016. She is always very professional, courteous and greets me with a smile. She truly makes you feel like part of the family. I live in the San Fernando Valley but will continue to take my Audi to Walters for any/all of its service needs. More

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Awsome ! Lease to Purchase Syed Ali , Was able to deliver the whole package Lease to Purchase...He was Instrumental in getting the Contract completed Start to Finish Raul Gutier Syed Ali , Was able to deliver the whole package Lease to Purchase...He was Instrumental in getting the Contract completed Start to Finish Raul Gutierrez Ceo More

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