Stacy Samuel | Page 39

Thank you Stacy Samuel! Stacy Samuel goes above and beyond for all our her customers! I can't thank her enough for making getting my car serviced as hassle free as possible. Stacy Samuel goes above and beyond for all our her customers! I can't thank her enough for making getting my car serviced as hassle free as possible. More

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Exceptional Customer Service After suffering an irreparable flat with my S4 on a Friday afternoon 2+ hours from home, I started the search for a replacement tire. Walter's Audi After suffering an irreparable flat with my S4 on a Friday afternoon 2+ hours from home, I started the search for a replacement tire. Walter's Audi was the closest dealer and had positive ratings, so I gave them a call. The service team was able to track down my tire and had one in stock- great! I wasn't keen on driving around on a donut for the next 3 days (I can't drive 55! Plus, no car should suffer that indignity) and despite the fact that I was 40 minutes away and they were closing in 1 hour, they encouraged me to bring it in anyway. On arrival, Stacy Samuel jumped right into the paperwork and worked with the techs to get my car in ASAP- all while still juggling the phones and assisting other customers. As luck would have it, the techs ended up running into an issue during the swap which forced them to stay over an hour late. Stacy and the tire team went well above and beyond, and the service provided was exceptional in all regards. It was entirely unrealistic to expect a tire mount and balance in 20 minutes, but they stepped up and accepted the challenge anyway. They refused to accept any gratuity, and even insisted on still running the car through the wash (she needed it). What could have been a huge headache for me ended up being relatively quick and painless, and thanks to Stacy and the shop now I won't be worrying about my car all weekend. The team at Walter's Audi was enthusiastic and responsive, and I will not hesitate to return in the future... hopefully for scheduled maintenance this time! More

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Great customer service I have my car serviced at Walters regularly and always do business with Stacy Samuel. She understands what it takes to make "customer service" somethi I have my car serviced at Walters regularly and always do business with Stacy Samuel. She understands what it takes to make "customer service" something other than a slogan. Great job Stacy! More

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2007 to a 2003? Alway hesitant to purchase a used car but Phil and the group have been a wonderful support in making me jump into this. Traded in my 2007 A4 Avant and Alway hesitant to purchase a used car but Phil and the group have been a wonderful support in making me jump into this. Traded in my 2007 A4 Avant and purchased a classic 2003 TT from Walter's, ! Love the car! More

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Great Service We always have great service here, and Stacy is always an amazing service rep. She always has a smile on her face and will always fine a way to turn We always have great service here, and Stacy is always an amazing service rep. She always has a smile on her face and will always fine a way to turn your frown upside down. More

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Excellent service advisor We always have a great experience here and our service advisor Stacy is amazing. She knows our vehicle better than we do. We have a 2014 S5 bought fro We always have a great experience here and our service advisor Stacy is amazing. She knows our vehicle better than we do. We have a 2014 S5 bought from Walter's and a 2003 TT bought from another state (new) and she treats both cars equally. The service workers do an excellent job, never had a complaint and keeps our cars show room new. More

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Amazing In all aspects ive never been more happy to have my car break down, the staff is incredible! I definitely love walters audi and the entire staff crew In all aspects ive never been more happy to have my car break down, the staff is incredible! I definitely love walters audi and the entire staff crew down there! More

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Friendly, concerned, experienced, professional Even though there are two dealerships closer to my home, I will continue going to Walter's for service and car purchases. I have been going there sin Even though there are two dealerships closer to my home, I will continue going to Walter's for service and car purchases. I have been going there since 2002 and have always been treated fairly and received outstanding service. Moreover, I always request Stacy Samuels as my Service Advisor. She really knows cars, what repair or service is needed, and how much time is required. She keeps customers informed throughout the process and manages to do it with kindness and friendliness, even when she is working with many customers at the same time. Stacy is an important member of what feels like one big Walter's family! More

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spectacular service Stacy always acknowledges me by name when I come in for service. Always given top notch care and service every single time. Never a time when the serv Stacy always acknowledges me by name when I come in for service. Always given top notch care and service every single time. Never a time when the service is below five stars. Follows through on every aspect and in a timely matter whenever possible with all her multiple car tasks that seem to be a non stop train. Go and see Stacy for the very best of your Audi service needs. More

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Always top notch Once again great service experience. Job done in timely manner with no hitches. Will miss going there once Ontario opens. Stacy was excellent as alway Once again great service experience. Job done in timely manner with no hitches. Will miss going there once Ontario opens. Stacy was excellent as always. More

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