Stan Gabrovski | Page 22

Stan and Jason were amazing and the financial guy, I think his name was Amed, was fantastic. I really appreciate all of there help! Thank you! think his name was Amed, was fantastic. I really appreciate all of there help! Thank you! More

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Awesome dealership and awesome salesperson Stan. Highly recommend to everyone needing a vehicle go to Herirage Hyundai Towson and ask for Stan. Completely satisfied customer. recommend to everyone needing a vehicle go to Herirage Hyundai Towson and ask for Stan. Completely satisfied customer. More

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Just bought a Hyundai Kona at Heritage Hyundai and they made the whole experience painless and enjoyable. Happy with the deal I got and super pleased with Stan Gabrovski, very informative and patient with made the whole experience painless and enjoyable. Happy with the deal I got and super pleased with Stan Gabrovski, very informative and patient with me. Highly recommend him and Heritage Hyundai. More

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I worked with George Varga and Stan Gabrovski, who both treated me well. I would give both of them 5 stars rating. I cannot say the same thing for Walt McDonald, who is one of the managers. As I live i treated me well. I would give both of them 5 stars rating. I cannot say the same thing for Walt McDonald, who is one of the managers. As I live in Pennsylvania, about 2.5 hours driving away from Heritage, most of my negotiation was done by phone calls. I felt Walt used some hardball high-pressure tactic on me. It went something like this: I asked for $X, which was a number George and I had previously agreed with. Walt says, no we can't do $X but we can do $(X + 150) instead. I said no thank you and we hung up. Walt calls me back just a few minutes later and says we can do $X but you have to come into our dealership tonight. The phone call was at around 5PM on Friday, so this means, to take this deal, I had to drop all my family plans for that night and do a long-distance driving with my family (total of 5~6 hours). Considering the time we need to spend at the dealership signing the documents and everything, we won't be back home until midnight. I asked if I can come in early the next morning (Saturday). He said no, if I come in the next day, he can't guarantee $X. Also he said there should be "give and take", by which I assume he means that he goes back to $X (the number I and George had agreed with) and I take the inconvenience of long distance driving at a whim. (From my standpoint, I still don't understand what is my "take" here.) Imagine the uncomfortable choice I'm just faced with. I understand that the dealership wants to seal the deal as soon as possible. But, I guess the dealership shouldn't see any difference in their bottom line if the deal happens in Friday night or Saturday morning. I also understand that, if we were to come in the next day, someone else may buy the vehicle ahead of us and it may not be available to me any more. However, I would rather decide myself if I want to take that risk or not. And I wish Walt had presented the choice to me as "Yes you can come in on Saturday morning, but someone else might have bought the vehicle before you arrive". If so, then I would have arranged a hotel stay in the area, keep all our family plans for the Friday night, drive down to the hotel late to stay for the night, and then come into the dealership first thing in the morning. Everyone would have come out happier. Yes, the hotel stay does cost money but this is a cost I choose to take to keep my family happy and comfortable, not a choice forced by someone else. Walt should understand that the bottom line is not the only thing that matters to customers. So, if you ever negotiate with Walt, know that this is one of the tactics he uses for his customers. And don't be surprised if he comes up with some difficult and unpleasant choices for you. More

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Great car buying experience. Stan was very friendly and helpful, making the whole process a very smooth one helpful, making the whole process a very smooth one More

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Great experience. Stan made things easy. Knowledgeable and courteous. Highly recommend. and courteous. Highly recommend. More

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We find looking for a new car stressful but Stan Gabrovski made the process as easy as possible for us. Good guy. It's obvious he has had many years in the business. He's very knowledgeable and comm Gabrovski made the process as easy as possible for us. Good guy. It's obvious he has had many years in the business. He's very knowledgeable and communicates easily. Stan will be our sales guy in the future. More

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Clean and pleasant. It looked busy and fully staffed and everyone was very helpful everyone was very helpful More

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Stan did a fantastic job helping me get the car that I wanted. Even on busy days I was able to get updates about my car and talk with Stan. wanted. Even on busy days I was able to get updates about my car and talk with Stan. More

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I went to inquire about a new Elantra and ended up leaving with one the same day. Everyone was super helpful and knowledgeable in their department. The customer service was great. leaving with one the same day. Everyone was super helpful and knowledgeable in their department. The customer service was great. More

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