Stanley Chilkotowsky | Page 30

Terrible I decided to go to this dealership because it is closer to my house and Scott Honda made me wait 3 hours just to reset my computer in my truck. That w I decided to go to this dealership because it is closer to my house and Scott Honda made me wait 3 hours just to reset my computer in my truck. That was at 61,000. I brought my truck there originally because my emissions systems problem light came on. Brought the truck to my mechanic and the code for cat showed up. He informed me take it to the dealership that is covered under warranty til 80k. So Scott Honda said that code showed up too but just reset the computer and it went off. 11,000 miles and 3 months later it came on again. I decided to take it to into piazza o get it looked at. I had to wait two weeks and in that span the light would go and off every couple of days. Brought it in, the service counter guy was nice and after an hour informed me the Cat code showed up and most likely fuel injectors would need to be replaced. I asked why this wasn’t addressed before and he said Scott dropped the ball. My truck has 73,000 miles and the injectors were only covered up to 70,000. I spoke with the manager and explained the situation to him I took it to Scott and they said they fixed it and now this issue is gonna cost me 1100 dollars out of pocket because I’m 3,000 miles over warranty. The guy wouldn’t even work with me basically said that’s the cost and there’s nothing they can do. He can call Honda in California and see but i would have to wait for 3 hours for him to reach someone there due to time difference. He also said the $1100 to replace Injectors and it would be done in 3 hours. That’s important to note there. So I told the guy behind the desk tell him i don’t want anything to do with you guys handling my truck and give me my truck back, wrote down the codes I’m going to back to Scott or to my mechanic to get it fixed. After I said this he told me his manager was on the phone with Honda California and he “got the guy on his cell” mind you it’s 7 am in California. They came back after another hour and said “ok they will give you 60% towards the fix but it’s gonna take 7-10 days”. So basically they were squeezing me and punishing me because I put up a fight to get it reduced due to the situation. So it would be 3 hours if I paid in full but if I took the 60% towards the truck deal it would take 7-10 days. How does that make sense? It didn’t I said would you atleast give me a rental this is my everyday driver, rental from enterprise would’ve cost me $350 so no rental. I said I can’t do that and left. It’s the most frustrating interaction I’ve ever had given the circumstances. My wife is trading her Acura in at the end of the summer and we are looking to get a passport eXL model but we will not be getting it from piazza Honda in Springfield. They left such a bad taste in my mouth basically showed me they don’t care about me as a potential customer or someone that needed a problem addressed right away. One star terrible. Frank the service manager is the worst. More

by Pissedoff23 Verified Customer Verified Customer

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Very good I am very satisfied with there service department they are very knowledgeable and very good in what they do and give you good advice on what they are I am very satisfied with there service department they are very knowledgeable and very good in what they do and give you good advice on what they are doing to your car More

by VITANZAC1 Verified Customer Verified Customer

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Always Excellent Service Piazza Springfield Honda has never disappointed when it comes to customer service. They take excellent care of the car and the customer. I will contin Piazza Springfield Honda has never disappointed when it comes to customer service. They take excellent care of the car and the customer. I will continue to go back and I will continue to recommend them. More

by MICHAEL901 Verified Customer Verified Customer

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Oil change The service and friendliness is over the top here at Piazza Honda in Springfield. They are precise and quick. They let you know what your car needs o The service and friendliness is over the top here at Piazza Honda in Springfield. They are precise and quick. They let you know what your car needs or will need to keep you safe on the road. And I love how they check your fluids at every visit. More

by MCARSIA Verified Customer Verified Customer

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Regular service Everyone was helpful and eager to please. The work was done promptly and I was very pleased. I bought my first Honda at Piazza in 1989 and have been Everyone was helpful and eager to please. The work was done promptly and I was very pleased. I bought my first Honda at Piazza in 1989 and have been a regular customer ever since More

by John Verified Customer Verified Customer

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Quick service I was please with the time frame in which my car was done but this would be the second time I am bringing the car in for recall service. Since your c I was please with the time frame in which my car was done but this would be the second time I am bringing the car in for recall service. Since your company had called me the first time regarding the recall I believe since you knew what was needed for the repairs all the parts should have been ordered beforehand. I went there two times and it is still not completed. I am grateful for the work already done but it takes gas to go back and forth to get this work done. More

by hettydumas Verified Customer Verified Customer

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Service At Piazza Honda Spg Prompt and reliable. Everything was explained in detail including pricing, work/job details. The Ridgeline was also serviced for a recall. This was Prompt and reliable. Everything was explained in detail including pricing, work/job details. The Ridgeline was also serviced for a recall. This was explained in detail. Excellent service! More

by PANDE49473 Verified Customer Verified Customer

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Excellent and fast service. The price was good and the staff were pleasant to deal with. They let me know what work my car would be needing in the future to p and fast service. The price was good and the staff were pleasant to deal with. They let me know what work my car would be needing in the future to pass inspection. All of this was helpful. More

by FIFCAL Verified Customer Verified Customer

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Attention to detail will yield good results. Potential for a great experience but they keep forgetting things like the tire pressure light and then you can’t tell when you pick up a nail, which i Potential for a great experience but they keep forgetting things like the tire pressure light and then you can’t tell when you pick up a nail, which is what happened. I ended up with a surprise sift tire and no way to tell because I got the car back last visit with a faulty light on. More

by Teach Verified Customer Verified Customer

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Express Service Despite efforts to plug my tire (2 previous visits) I had to take it back. Service was fast and friendly. Thanks for all your help! Despite efforts to plug my tire (2 previous visits) I had to take it back. Service was fast and friendly. Thanks for all your help! More

by kjkilson Verified Customer Verified Customer

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