Stanley Chilkotowsky | Page 30

Express Service This was the first time that I used express service and I was impressed. I originally had scheduled an appointment for my car but the customer service This was the first time that I used express service and I was impressed. I originally had scheduled an appointment for my car but the customer service representative suggested that service might be quicker based on the nature of the work that needed to be done. I really appreciated the suggestion of the rep and am equally appreciative of the express service rep. Well done! Thanks More

by Peter CRV Verified Customer Verified Customer

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Oil change for my car. I gave the rating for my service because everyone I talked to was very nice and helpful and it was done before they said the wait time was. And I was I gave the rating for my service because everyone I talked to was very nice and helpful and it was done before they said the wait time was. And I was very pleased being there. More

by jbbollinger10 Verified Customer Verified Customer

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Quick and easy process...love when my time isn't wasted! Your service department is so accomodating and efficient. They explain what needs to be done in an easy, understandable way. So appreciated and grat Your service department is so accomodating and efficient. They explain what needs to be done in an easy, understandable way. So appreciated and grateful for the quick turnaround! More

by SUSAN.MIGATZ Verified Customer Verified Customer

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Amazing I went for an oil change and tire rotation, totally unaware my inspection was up (it was a Saturday without an appointment) but they were able to sque I went for an oil change and tire rotation, totally unaware my inspection was up (it was a Saturday without an appointment) but they were able to squeeze me in. They are absolutely amazing and so so nice! More

by quinnk89 Verified Customer Verified Customer

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Great Experience I did the Express Service. Friendly, helpful staff. My car was done within less than an hour. Charges were discussed before they did any work on my I did the Express Service. Friendly, helpful staff. My car was done within less than an hour. Charges were discussed before they did any work on my car. More

by Mchelle Verified Customer Verified Customer

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State inspection Mike got me in right away after I explained that I had gotten a ticket for an over-due inspection. It will help get the fine eliminated. Thanks Mike! Mike got me in right away after I explained that I had gotten a ticket for an over-due inspection. It will help get the fine eliminated. Thanks Mike! More

by DIROCCO368 Verified Customer Verified Customer

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Excellent I have been coming to Honda for years.I will always come here and recommend others.They do an awesome job all the time!. The staff is always friendly I have been coming to Honda for years.I will always come here and recommend others.They do an awesome job all the time!. The staff is always friendly and everything is always communicated clearly to me. More

by Adoresarcasm Verified Customer Verified Customer

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Honda Inspection Each time I bring my car in to be serviced, it seems I must follow up with 2 or 3 return trips, I drive off the lot and within 24 hours service light Each time I bring my car in to be serviced, it seems I must follow up with 2 or 3 return trips, I drive off the lot and within 24 hours service light reminders come back on the dash. I return back, the car is rechecked and am told that the tech forgot to clear the code. I just don't have the time to make follow-ups after every appointment. Most recently I had my car inspected on Monday, June 10. I was advised that the car needed brakes, etc. I got the brakes and returned within a week because the were making excessive noise. I do feel the employees are friendly, I am thankful for that. More

by RealTeal Verified Customer Verified Customer

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Terrible I decided to go to this dealership because it is closer to my house and Scott Honda made me wait 3 hours just to reset my computer in my truck. That w I decided to go to this dealership because it is closer to my house and Scott Honda made me wait 3 hours just to reset my computer in my truck. That was at 61,000. I brought my truck there originally because my emissions systems problem light came on. Brought the truck to my mechanic and the code for cat showed up. He informed me take it to the dealership that is covered under warranty til 80k. So Scott Honda said that code showed up too but just reset the computer and it went off. 11,000 miles and 3 months later it came on again. I decided to take it to into piazza o get it looked at. I had to wait two weeks and in that span the light would go and off every couple of days. Brought it in, the service counter guy was nice and after an hour informed me the Cat code showed up and most likely fuel injectors would need to be replaced. I asked why this wasn’t addressed before and he said Scott dropped the ball. My truck has 73,000 miles and the injectors were only covered up to 70,000. I spoke with the manager and explained the situation to him I took it to Scott and they said they fixed it and now this issue is gonna cost me 1100 dollars out of pocket because I’m 3,000 miles over warranty. The guy wouldn’t even work with me basically said that’s the cost and there’s nothing they can do. He can call Honda in California and see but i would have to wait for 3 hours for him to reach someone there due to time difference. He also said the $1100 to replace Injectors and it would be done in 3 hours. That’s important to note there. So I told the guy behind the desk tell him i don’t want anything to do with you guys handling my truck and give me my truck back, wrote down the codes I’m going to back to Scott or to my mechanic to get it fixed. After I said this he told me his manager was on the phone with Honda California and he “got the guy on his cell” mind you it’s 7 am in California. They came back after another hour and said “ok they will give you 60% towards the fix but it’s gonna take 7-10 days”. So basically they were squeezing me and punishing me because I put up a fight to get it reduced due to the situation. So it would be 3 hours if I paid in full but if I took the 60% towards the truck deal it would take 7-10 days. How does that make sense? It didn’t I said would you atleast give me a rental this is my everyday driver, rental from enterprise would’ve cost me $350 so no rental. I said I can’t do that and left. It’s the most frustrating interaction I’ve ever had given the circumstances. My wife is trading her Acura in at the end of the summer and we are looking to get a passport eXL model but we will not be getting it from piazza Honda in Springfield. They left such a bad taste in my mouth basically showed me they don’t care about me as a potential customer or someone that needed a problem addressed right away. One star terrible. Frank the service manager is the worst. More

by Pissedoff23 Verified Customer Verified Customer

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Very good I am very satisfied with there service department they are very knowledgeable and very good in what they do and give you good advice on what they are I am very satisfied with there service department they are very knowledgeable and very good in what they do and give you good advice on what they are doing to your car More

by VITANZAC1 Verified Customer Verified Customer

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