Stanley Chilkotowsky | Page 32

Technican Service Technician that worked on my car for my oil change had a terrible attitude because i came at near closing to get my oil changed. Also had an issue wit Technician that worked on my car for my oil change had a terrible attitude because i came at near closing to get my oil changed. Also had an issue with my aftermarket exhaust that was professionally installed which i never had an issue before until he did my oil change. probably wont return. More

by devon_johnsons Verified Customer Verified Customer

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Incompetent service manager We took our 2017 Accord in for service. There was a rubbing noise while driving. Service writer calls and says technician thinks it's the brakes. Car We took our 2017 Accord in for service. There was a rubbing noise while driving. Service writer calls and says technician thinks it's the brakes. Car has 11000 miles on it. I told him I didn't think so and asked to speak with a manager. Received a call back from Stan. I told him my concerns about having brake job done when I brought the car in for a noise. He seemed rather condescending. Telling me how long he has been doing this. Spoke to my wife in an even more dismissive attitude. After checking car again he told me steering wheel was out of center . They would do an alignment. After alignment was done they said there was some bent parts. Said cost would be around $1100. Suggested calling our insurance company. We did and adjuster approved repairs for $836. After doing the repair told us total was over $900. My wife called insurance company and asked to have adjuster go back. After he was there my wife received a call from Stan saying we didn't have to involve our insurance company again, that we could have submitted bill for a refund. He should have called them before doing additional work. At the very least call us. For as much experience as he says he has, he apparently doesn't do things the way they should be done. All this for a rubbing noise that's still there. Stan said it's "Tire noise". xxxxxxxx. More

by dajamac Verified Customer Verified Customer

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No response We bought the car one owner, cash sale, the air conditioner was not working. Took it back the same day. Service departments was great. Have sent four We bought the car one owner, cash sale, the air conditioner was not working. Took it back the same day. Service departments was great. Have sent four emails confirming the title and registration with updated insurance information no response yet regarding whether they submitted it to the state. More

by ACAIAZZO Verified Customer Verified Customer

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Quick Service My car was in and out in less than an hour on a Saturday. I appreciated the quick service! The staff also provided great customer service. My car was in and out in less than an hour on a Saturday. I appreciated the quick service! The staff also provided great customer service. More

by CHANTELLMBOWMAN Verified Customer Verified Customer

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Oil Change Very quick to just stop by and get an oil change.I was in and out within half an hour with no appointment. Very courteous employees !! Very quick to just stop by and get an oil change.I was in and out within half an hour with no appointment. Very courteous employees !! More

by SBKAVON Verified Customer Verified Customer

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Excellent Excellent, first time using your service the visit was excellent. I was in and out in a timely fashion. The young lady that helped me was polite and p Excellent, first time using your service the visit was excellent. I was in and out in a timely fashion. The young lady that helped me was polite and professional. Thanks Donna Morgan More

by Donna2210 Verified Customer Verified Customer

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Update on AC The service was excellent and time they gave me perfect. Everything was fine in professional manager. Couldn't ask for better service and the respect The service was excellent and time they gave me perfect. Everything was fine in professional manager. Couldn't ask for better service and the respect from your employees. More

by RTHELMA660 Verified Customer Verified Customer

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Left out to dry Dropped my car off at 10:00AM. Had a missed call at 12PM saying work had to be done. I gave them the ok to do everything at 1:00PM. They gave me no ti Dropped my car off at 10:00AM. Had a missed call at 12PM saying work had to be done. I gave them the ok to do everything at 1:00PM. They gave me no time table on when its ready. I called at 5:15PM to ask for an update. Was told there closed and I asked if I can pick up car on Sunday. Was told there closed and cant come till Monday. MONDAY! The begging of a work week. How do i get to Honda? How do i drop my son off to day care? Its unacceptable i was left hanging with no answers. I should have been called Saturday to say "hey it wont be ready how can we accommodate you" or "hey we are sorry but you can come till Monday" allowing me to make plans. I am extremely disappointed. More

by Noname123 Verified Customer Verified Customer

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Poor service After the way I was treated you don’t want me to write a review. I will probably never use your service department ever again. After the way I was treated you don’t want me to write a review. I will probably never use your service department ever again. More

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Poor customer service I was being told that when 3 tires for $110 each and would get the 4th one for free. Which comes down to 330$ . The service department customer servic I was being told that when 3 tires for $110 each and would get the 4th one for free. Which comes down to 330$ . The service department customer service rep told me that it will come to 497$ with mount, balance and install. When the installation has been completed the total bill came to 590$. We weren’t able to deny or refuse paying them . I will never recommend anyone going to the Honda dealership in Springfield to get any tires More

by KENGHENG999 Verified Customer Verified Customer

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