Stefano Santini

I visited Brandon Hyundai to view a 2020 Toyota 4Runner Venture on Saturday, March 7th 2026, and my experience was a nightmare of safety negligence and professional misconduct. 1. Safety Negligence: Venture on Saturday, March 7th 2026, and my experience was a nightmare of safety negligence and professional misconduct. 1. Safety Negligence: During the test drive, the vehicle shook significantly at 60 MPH. The dealer admitted they knew about the alignment issue but hadn’t fixed it in the 38 days they had it listed for sale because they “only test drive on the public road in front of the dealership” which has a 50 MPH speed limit, and the shaking only began at 60+ MPH. They eventually replaced two tires and performed an alignment to make it roadworthy, then attempted to raise the asking price by $1,200, charging the customer for their own safety negligence, because now the vehicle was “more valuable” than without the repairs. 2. Bad Faith & Breach of Trust: I made a fair offer of $37K once repairs were completed. When Valen pushed for more, I said if they can’t agree to my offer, that’s fine, it’s only business. I had mentioned to my sales rep, Stefano, that I had another quote to consider. Valen Tenney asked to see it, claiming he wanted to “show his boss the competition” to help get my price approved. Instead, he used that information to secretly call the other dealership to check if their vehicle had sold, using my private information against me. 3. Physical Intimidation of a Pregnant Woman: When my wife and I decided to leave, manager Valen Tenney ran into the parking lot and chased us to our car. He began taunting us, asking “What’s Plan B?” now that the other vehicle I had a quote for was sold just one day prior, and accused me of “sneaking off”. Valen treated me like a criminal rather than a customer. Valen then stood in close proximity to my pregnant wife, his face turned red, his hands were flailing, and his voice was raised and aggressive, to the point where I felt it necessary to physically place myself between them to ensure her safety. He gaslit us, twisted our words, and attacked my character simply because we refused to accept a predatory deal. Summary: This dealership sells unsafe vehicles, uses your private information against you, and employs managers who physically intimidate pregnant women in parking lots. Avoid at all costs. I attempted to contact Brandon Hyundai directly on multiple occasions before escalating this complaint and received no response. I want to be clear; Stefano Santini was a great salesman. I came home Friday afternoon, after my first test drive before the vehicle was fixed, and told my wife Stefano was the most genuine salesman I've encountered in my life and trusted him. All the negative experience I've mentioned above was from Valen Tenney. More

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had a very frustrating and disappointing experience at this dealership. During the purchase process, a charge labeled “PPV” was added to the price of the vehicle without being clearly disclosed or properl this dealership. During the purchase process, a charge labeled “PPV” was added to the price of the vehicle without being clearly disclosed or properly explained. I only discovered it after carefully reviewing the paperwork. At no point did the salesperson or finance manager clearly explain what this charge was or that it was an optional add-on product. It appears this fee was simply slipped into the contract, which is extremely misleading and raises serious concerns about the dealership’s transparency and sales practices. When I brought this issue to their attention immediately, the staff dismissed my concerns and insisted there was “nothing they could do” because the paperwork had already been signed — despite the fact that this charge was never properly disclosed or discussed during the transaction. This experience left me feeling misled and taken advantage of. Practices like this damage customer trust and make the car-buying process unnecessarily stressful. I strongly encourage anyone considering purchasing a vehicle here to scrutinize every single line of the contract, because optional products may be added without clear explanation. I will also be filing complaints with the appropriate consumer protection agencies to ensure this situation is properly reviewed. Buyers deserve honesty and transparency, and unfortunately that was not my experience here. More

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Friendly and cooperative Professional and pleasant Responsive and respectful Good people and prices Great experience Responsive and respectful Good people and prices Great experience More

by rtroytcpt Verified Customer Verified Customer

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Stefano did a great job telling me all about the features on the Tucson! Financing was great and Briza got us insurance and was so helpful. It was a great experience. on the Tucson! Financing was great and Briza got us insurance and was so helpful. It was a great experience. More

by terryanneupton Verified Customer Verified Customer

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.They are all very professional in what they do. Estefano es muy professional en lo que hace do. Estefano es muy professional en lo que hace More

by davidpena574 Verified Customer Verified Customer

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We were so lucky to have found Stefano. He listened to everything we wanted found us the perfect vehicle and we couldn't be happier! He listened to everything we wanted found us the perfect vehicle and we couldn't be happier! More

by egiddens41 Verified Customer Verified Customer

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Stephano, Darien and Raymond were very friendly and got straight to business. They knew what I was there for and provided everything I needed to get it. Really respectful people. straight to business. They knew what I was there for and provided everything I needed to get it. Really respectful people. More

by Qasim Hemmings Verified Customer Verified Customer

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Very friendly and thoughtful. Helped me with finding a car to meet my needs. Thank you. Helped me with finding a car to meet my needs. Thank you. More

by carltoncantrell4 Verified Customer Verified Customer

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Stefano was a great salesman. He was very transparent. He respected our budget and helped us with a car that suited our needs. He didn't push anything on us that we didn't want He was very transparent. He respected our budget and helped us with a car that suited our needs. He didn't push anything on us that we didn't want. Keith was great in finance. He was very transparent about the financing. Everyone was great and friendly. More

by Heather Shourds Verified Customer Verified Customer

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Very little waiting. Unusually patient salesman with my stress induced stupidity, Stephano Santini. Efficient finance guy, Tyler. Unusually patient salesman with my stress induced stupidity, Stephano Santini. Efficient finance guy, Tyler. More

by dasilvaroza29 Verified Customer Verified Customer

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