Stefano Santini | Page 3

My only complaint would be that the process took so long. Angel did not make me feel overwhelmed or pressured like most sales people. Angel did not make me feel overwhelmed or pressured like most sales people. More

by madisonresmondo Verified Customer Verified Customer

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Good persons working together to provide a good service. thank you very much .i see you soon thank you very much .i see you soon More

by Nheos Verified Customer Verified Customer

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Angel was amazing and they got me the price I needed to stay within my budget. stay within my budget. More

by tray_sd Verified Customer Verified Customer

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Very helpful,respectful,explained all about my vehicle in words that I could understand and all around an excellent place to buy a vehicle. words that I could understand and all around an excellent place to buy a vehicle. More

by ssports1993 Verified Customer Verified Customer

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Angel stepped in for another salesman and was amazing start to finish. Thank you for your help start to finish. Thank you for your help More

by gzjjordan Verified Customer Verified Customer

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Very pleasant and attentive made you feel welcome I'm fine very concerned about the time we stayed in the showroom it was 5 hours fine very concerned about the time we stayed in the showroom it was 5 hours More

by k2ayers68 Verified Customer Verified Customer

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The sales rep was absolutely amazing his name is Stefano and has been nothing but helpful. Why I gave this fair review is because of everyone else and things that happened after I left the dealership while and has been nothing but helpful. Why I gave this fair review is because of everyone else and things that happened after I left the dealership while there everyone was amazing from sales rep to finance officer who was Mr Steel going above and beyond the problems started when we were told our payment would be 90 days out when we signed and then when I was about to leave the dealership I wanted to make sure what date the payment was due then I was told it’s 45 days out I asked why the change when we were told 90 days at signing he said because he had to go with a different bank for financing we were not informed of this until at that moment the finance officer told me it was no problem we could call the bank in 3 days once the process was closed and we could tell them we were told 90 days and they would call him and he would have it approved and it would go back to 90 days like originally stated. I didn’t really understand but trusted the finance officer because he was great to use the entire time we were there. 3 days later I call the bank and try to do exactly like I was told and they said there is no way to do that I was shocked because that wasn’t what we were told would happen no problem called my sales rep and asked for the finance officers number and email so I could ask him I emailed him a week passed no response my sales rep calls to check in I tell him I haven't heard anything back i email him again while on the phone with the sales rep who gave me the contact info again just to make sure I got the right email. Still to this date no answer the finance officer text my husband needing our insurance card so my husband then asks him about the payment and my email he says he will talk to a manager about it.. it’s been 4 days now and no response so I text my sales rep who has been amazing this entire process he escalated it to a manager I received a call from the customer service manager Mrs Stacia who seemed to not have a clue on what the issue was and was very adamant that I was wrong and could not understand that I was more mad about being lied to than anything else gave no Resolution and I had to end the conversation by saying she clearly didn’t understand why I was was and we’re getting no where and hoped she had a great day I’m sure conversations are recorded and I have screenshots of the text and emails that were sent. I say Mrs Stacia had no clue on the situation because she I was put on hold for her to talk to Mr.Steel I’m sure and when she returned she tried to tell me he called and had a phone call conversation with me which was a lie because till this day I have never talked to him on the phone he hasn’t even responded to my emails or text my husband back. But some how she said she was told there was a conversation which never took place. I know it seems like I’m mad over a payment but I like to plan everything out and I Absolutely Despise being lied to as a Marine Corp Veteran both my husband and I and previously buying a vehicle from this same dealership previously I can not and will not stand for being lied to. I do not believe this review should go against Stefano in anyway because he has been nothing but amazing this entire time and tried his best to help out in every way. More

by mas.sanchez1977 Verified Customer Verified Customer

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All was great! The whole experience was great. I hope to do business again in the future. Thanks again! The whole experience was great. I hope to do business again in the future. Thanks again! More

by Joseph67 Verified Customer Verified Customer

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It was all great except hold long we had to wait for the cleaning of the car cleaning of the car More

by thesal643 Verified Customer Verified Customer

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This was our first time with Hyundai and we are so pleased! Stefano was able to help us find the perfect car that we wanted in our price range! He was thorough in explaining details about the car and pleased! Stefano was able to help us find the perfect car that we wanted in our price range! He was thorough in explaining details about the car and pricing. More

by gracebrooke22 Verified Customer Verified Customer

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