Stephanie Asim | Page 2

We had a very challenging experience trying to complete the deal to get into the car we purchased. We got assigned to 3 different salesmen, and because of an electrical and computer problem with our vehicl the deal to get into the car we purchased. We got assigned to 3 different salesmen, and because of an electrical and computer problem with our vehicle the service department needed over 2 full weeks to troubleshoot the problem , and several people were called in to try to fix our car. It was only when Brad Troedel entered the picture that they were able to ascertain what the technical problem was and after his input and expertise was implemented, the car was fixed in short order. We have very high marks for Jack Debarkjian and Brad Troedel who were 100% transparent and accessible in communicating with us and not making us feel like we were being kept in the dark. As far as the salespeople and the other service dept staff that were part of this odyessy, we hold them in far less regard than we do Jack and Brad. We hope that this was a learning tool for the dealership moving forward, as we learned quite a bit ourselves about the dealership through this experience. Hopefully our future service and maintence of our vehicle will be a lot smoother than this situation was. More

by REMORECRAFT Verified Customer Verified Customer

Report | Print

Easy check in and check out with very friendly staff. on line check out made it easier to pick up car on line check out made it easier to pick up car More

by RPOPS Verified Customer Verified Customer

Report | Print

Lewis and the team at the Maserati and Ferrari dealership do a really nice job do a really nice job More

by JEFFREY.KELLY Verified Customer Verified Customer

Report | Print

If you want to be treated like a family, then this is the dealership for you. dealership for you. More

by D1969R Verified Customer Verified Customer

Report | Print

Ex ellent communications. Fast, friendly and professional. I would highly recommend this group. Service is second to none Fast, friendly and professional. I would highly recommend this group. Service is second to none More

by csweet Verified Customer Verified Customer

Report | Print

Fantastic customer service. Incredible staff. Best team and best cars. They go beyond any expectations. Incredible staff. Best team and best cars. They go beyond any expectations. More

by ARE0 Verified Customer Verified Customer

Report | Print

Car was delivered worse than when I dropped it off. When I complained that my cameras weren’t working anymore after service they said they would diagnose the problem for 680 dollars. They screwed up th When I complained that my cameras weren’t working anymore after service they said they would diagnose the problem for 680 dollars. They screwed up the programming and wanted to charge me for something they screwed up. I went to a local repair shop and they fixed it in 10 minutes at no charge. The dealer had flashed the ECU and didn’t enable back the camera module More

by MICHAELRAPUANO Verified Customer Verified Customer

Report | Print

Michael was very profesional and efficient . Overall was a great experience. Thank you very much. Overall was a great experience. Thank you very much. More

by JAVIER.MERINO Verified Customer Verified Customer

Report | Print

Excellent service experience at Ferrari. Adam, my service manager, was outstanding—knowledgeable, attentive, and kept me informed every step of the way. The entire process was smooth and eff Adam, my service manager, was outstanding—knowledgeable, attentive, and kept me informed every step of the way. The entire process was smooth and efficient. Highly recommend working with Adam and the Ferrari service team! More

by Jyounger1 Verified Customer Verified Customer

Report | Print

The best in the world thanks always , is recomend for ither people is incredible thanks ither people is incredible thanks More

by rufinricardo Verified Customer Verified Customer

Report | Print