Stephanie Asim | Page 6

I arrived at 8:25am for my 8:30am annual service appointment and was ushered into the dealership and told to wait for someone from service. After standing in the hallway directly across from servic appointment and was ushered into the dealership and told to wait for someone from service. After standing in the hallway directly across from service, no one came out so I walked about 15 feet into the dealership and set up my computer on a small side table next to the waiting area because I had a conference call to prepare for. I sat there working and no one came out until around 10:15am the person who had greeted me when I arrived asked "if Michael had come out to talk to me". I replied no and around that time I received a text from "Stephanie" stating "it looks like we missed the opportunity to service your Maserati Grecale. Please contact me to reschedule". I walked into the service office to find her and said I received her text and that I had been there since 8:25am this morning. I said "is no one working on my car?" She fumbled with her computer and didn't have an answer and said she would check. Around 10:15am Michael did finally come out and told me it was going to be at least through lunch time because there were "several software upgrades". I knew this was xx right away, which was confirmed when he emailed me the paperwork to sign and it said the drop off / start time was 10:23am. He just straight up lied to my face I guess assuming I must be a dumb woman that wouldn't know any better. I walked next door to have lunch and returned at 1:00pm and the car was still not ready. I left and took an Uber home. About 10 minutes later Stephanie accidentally responded to my text when she was clearly trying to text Michael and said (verbatim) "I understand, remember we dropped the ball by not checking in her vehicle upon arrival for almost 2 hours! She needs to see your face sir." I saw the text and said (verbatim) "Thanks I obviously already knew that. I gave up and took an Uber home. And as far as I'm concerned, you can return the car to me yourselves. I live 2.8 miles from the dealership and that certainly falls within your purview. Leave the keys in the mailbox." Michael replied back "Not a problem Danielle. I will have the vehicle delivered to you. The reason I asked that the keys be left in the mailbox is that I was going to be on a conference call all afternoon. When the car was finally dropped off at 5:00pm, instead of the person putting my keys in the mailbox as requested, he kept ringing the doorbell, forcing me to leave my meeting and answer the door. Seriously, is there any way the customer service could have been any worse? And I'm stuck with this ridiculously incompetent service department for another 3 years. You can let my sales specialist Randy Carpen know. I'm sure he'll be thrilled to hear this. More

by DANIHOBBS10 Verified Customer Verified Customer

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The service was Amazing…I was offered round trip transportation to my house and back…the service recall was taken care off and a complementary wash was also given…thank you so much for everything transportation to my house and back…the service recall was taken care off and a complementary wash was also given…thank you so much for everything More

by EBENAIM Verified Customer Verified Customer

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Michael helps me to understand what’s going on with my car. He’s very cool and easy going! I like him! car. He’s very cool and easy going! I like him! More

by JOHNSONKIML Verified Customer Verified Customer

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Michael and the service front desk folks, make this place alright for me!!! I love doing business with you all and thanks so much! alright for me!!! I love doing business with you all and thanks so much! More

by JOHNSONKIML Verified Customer Verified Customer

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Deandra was very helpful coordinating the pick up and drop off of my vehicle. I appreciated her going above and beyond. drop off of my vehicle. I appreciated her going above and beyond. More

by LACEY.REYNOLDS24 Verified Customer Verified Customer

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They are always very accommodating, easy to work with and efficient. Love them and wish them continued success servicing cleintele efficient. Love them and wish them continued success servicing cleintele More

by ESANDERS67 Verified Customer Verified Customer

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Happy with the service provided and staff was nice, will service here from now on service here from now on More

by Juanjs75 Verified Customer Verified Customer

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Great service! The team and Alfa Romeo Fort Lauderdale are exceptional as usual! Thank you The team and Alfa Romeo Fort Lauderdale are exceptional as usual! Thank you More

by FELIPPEBICUDO Verified Customer Verified Customer

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As far as dealerships go I think Maserati is on top when it comes to service and customer service it comes to service and customer service More

by NATNAT954 Verified Customer Verified Customer

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Best experience ever at a car dealership! Very personal attention. Luis and Jack are so helpful! Very personal attention. Luis and Jack are so helpful! More

by DVENEZIA0 Verified Customer Verified Customer

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