Stephanie Pelzer | Page 16

Great vehicle! Better follow up needed. Vernon did a great job with the leasing of the vehicle and his knowledge and helpfulness were very good. The area Vernon can improve upon is with his Vernon did a great job with the leasing of the vehicle and his knowledge and helpfulness were very good. The area Vernon can improve upon is with his follow up skills. We paid for a tow package to be put on the vehicle costing $750. We bought the car on April 4th and it is now May 10th and hitch just came in and hope to get installed Mon may 13th so we can tow our boat. We had to chase him down for information multiple times. Also my daughter called him Monday Apr 28th as she was in the market for a used car. He never called her back and as a result she bought a Hyundai Sonata at another dealership. Customer experience and keeping you word is important to our family. I love Martin dealership, have bought a couple of cars and have them serviced with outstanding results which is why I have a high level of trust in your dealership overall. Help Vernon by teaching him follow up is essential and expected by customers. I still believe in Martin Kia and will continue doing business as this is the first time we have ever had this happen at Martin. More

Report | Print

Martin Sales have helped me as well as my family and friends Sales and financing really worked for my satisfaction even though it was not my first choice in a vehicle. They helped me to understand why and what Sales and financing really worked for my satisfaction even though it was not my first choice in a vehicle. They helped me to understand why and what would be the best for me at this time. I really appreciate their patience with me. More

Report | Print

Excellent Customer Service I already owned a 2018 Kia Soul that I purchased from Martin Kia. I really liked the 2020 Kia Soul and received an email with an incentive to conside I already owned a 2018 Kia Soul that I purchased from Martin Kia. I really liked the 2020 Kia Soul and received an email with an incentive to consider making the switch. My sales person, Stephanie Pelzer, was excellent. Her knowledge of the vehicle, experience at the dealership and precision with completing the paperwork made the transaction seamless and efficient. I would highly recommend Martin Kia and to schedule an appointment in advance with Stephanie. She'll give you her undivided attention! More

Report | Print

Con artists They use shady practices to get you into the financial office where the contract details do not match the details discussed with the sales person. Not They use shady practices to get you into the financial office where the contract details do not match the details discussed with the sales person. Notice how they don't take Facebook reviews? They know they'd be trashed for their shameful practices. More

Report | Print

Stephanie Pelzer outstanding saleswoman I had the occassion to visit this dealership and look at a brand new kia. Ms Pelzer was an excellent saleswoman who took the time to listen to my need I had the occassion to visit this dealership and look at a brand new kia. Ms Pelzer was an excellent saleswoman who took the time to listen to my needs and attempted to fulfill everything I needed in a vehicle. Although I didn't make a purchase because I'm more of a Mercedes person, I was extremely pleased with her service. I have recommended this dealership to many of my friends because of her pleasant and helpful attitude. More

Report | Print

It doesn't get any better with Stephanie! It was an absolute pleasure buying my new Kia from Stephanie Pelzer. From start to finish the process was seamless and she made it an absolute joy to It was an absolute pleasure buying my new Kia from Stephanie Pelzer. From start to finish the process was seamless and she made it an absolute joy to buy a car from her. I love my new car and I can't tell enough people about the pleasant experience I had with Stephanie. She is an asset to the Martin Kia team and she should be rewarded for her knowledge and professionalism. More

Report | Print