Stephanie Sanchez

I’ll never give Sierra Honda my business again. It was naive of me to believe they cared more about keeping my car reliable than padding their bottom line. I certainly wouldn’t trust them with any It was naive of me to believe they cared more about keeping my car reliable than padding their bottom line. I certainly wouldn’t trust them with any 40, 50, or 100-point “safety inspection” after my recent experience. I’ve taken my Honda Pilot Elite there several times for major repairs. The service was usually fine, and they offered loaners or rentals, though not for free — they’d apply a “discount” (essentially $120, but rental is $40/day). If your car was done same-day, you’d get a small discount. It comes in handy for big repairs. I had them replace my struts on a visit. Then replaced the Camera enclosure and its sensors on another visit. Both big ticket repairs. Although, literally a block from dealership after camera/sensors replacement, my Check Engine light came back on. So I didn't bring it back immediately and waited until my next oil service. So when I brought it for service and the "light", they told me I needed an expensive gasket replaced to stop a transmission fluid leak. Then to address the Check Engine light, it was due to bad catalytic converters. they told me it should be covered by warranty, but after their pre-warranty claim inspection, they found metal shavings inside them, so Honda likely wouldn’t honor the claim. "Sorry about that", so if I want them replaced it would be over $4,000 to fix it, offering vague explanation under the guise of “helping” and working with the price. I declined and asked how metal shavings could even get in there, if not by something that should still allow it to be covered by warranty. After all, they were the only ones servicing my car for a few big repairs AND doing all their so-called “safety inspections.” In the end, all they did was the gasket replacement and an alignment, which I paid over $2,000 for. The answer to the "metal shavings"? I never got one. They promised a call from the Shop Supervisor — never happened. I followed up a week later, he was on vacation. Another week later, he still couldn’t speak to me. Two months later, I got a nail in my tire. When I took it to the tire shop for a patch, they refused — uneven tread wear, against their policy. But I’d just gotten a full alignment from Sierra Honda, and their own safety inspection said my tread was fine. When I asked them to re-check the alignment, they said it was “within spec,” and blamed the uneven wear on their tech not noticing during the last visit's inspection — then tried to sell me new tires. Their whole process is built around these inspections to “keep you safe” and upsell services, but clearly, I can’t trust them to find obvious problems, let alone make real repairs. As for the catalytic converters, two months later, I still hadn’t spoken to the supervisor. My advisor finally told me over the phone that the metal shavings probably came from a major repair done over two years ago — but Sierra Honda was the only service department to touch my car since then, and never once mentioned the issue until the Check Engine Light came on after their own camera replacement. Bottom line: I don’t trust them, I won’t be back, and I’ll make sure others know to steer clear of Sierra Honda. They clearly saw me as a blank check, not a loyal customer worth keeping. They will only call you and be attentive when they know it's just to take your money. More

by noelcm Verified Customer Verified Customer

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Efficiency, excellent customer service, cleanliness, well informed staff, great pricing transparency regarding needed maintenance services. informed staff, great pricing transparency regarding needed maintenance services. More

by ddubbya39 Verified Customer Verified Customer

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Very helpful, answered all my questions. Delivered service timely. Recommended only necessary services. Kept me informed. Delivered service timely. Recommended only necessary services. Kept me informed. More

by RTEVAN02 Verified Customer Verified Customer

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Great communication throughout the process and offer uber rides as well. Good communication with clients. rides as well. Good communication with clients. More

by LUCYVIVERO Verified Customer Verified Customer

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Service was done sooner than expected, despite the large number of cars needing to be serviced that Saturday. number of cars needing to be serviced that Saturday. More

by caroline.han Verified Customer Verified Customer

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Kevin is really good. I can always rest easy knowing he does his best when fixing my car. I can always rest easy knowing he does his best when fixing my car. More

by caroline.han Verified Customer Verified Customer

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Good people, good service, my vehicle is running like new.what else can ask for thank you new.what else can ask for thank you More

by LEOBARAJAS54 Verified Customer Verified Customer

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The person who helped me was real nice and explained everything clearly and I don’t loose any time. everything clearly and I don’t loose any time. More

by SAMUELGARCIA23 Verified Customer Verified Customer

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You guys are the Best of the best! Thank you for taking care of my car. John,Dalton and the rest of the staff were very accommodating. Thank you for taking care of my car. John,Dalton and the rest of the staff were very accommodating. More

by PRESZ10 Verified Customer Verified Customer

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Great service by friendly knowledgeable people, great experience Highly recommended visit you won’t regret the experience experience Highly recommended visit you won’t regret the experience More

by RVEGA6 Verified Customer Verified Customer

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