Stephanie Spangler | Page 21

I prefer to have my Ford serviced at a dealership. I just feel I have a better leg to stand on should something go awry. What I like about this dealership is that I can bring my own parts and fluids a I just feel I have a better leg to stand on should something go awry. What I like about this dealership is that I can bring my own parts and fluids and they will use them (unlike another dealer in my immediate area who will only service vehicles with fluids recommended by Ford). I feel that they've been fair and, so far, all of the repairs have been made to my satisfaction - and I'm very particular. The service advisors are very nice, and once you actually get a direct phone number, the communication is easy. I really like the service director, Jeff. He has taken the time to explain things to me. I don't find that he or anyone else in Service has tried to sell me things that I don't need. Like another commenter, I do wish the updates were more timely. One of the biggest things I'd like to see changed is being able to get a loaner car. My mom is in her 90s and she lives about an hour and a half away. It makes me very nervous to be without a car in case I needed to get to her. More

by MYRAW09 Verified Customer Verified Customer

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Everything went smoothly. Stephanie arranged for transportation, saving me and my wife time and money. All in all a very pleasant experience. My HAT'S off to the people at Sou Stephanie arranged for transportation, saving me and my wife time and money. All in all a very pleasant experience. My HAT'S off to the people at Southern Ford's service department. More

by kanemr Verified Customer Verified Customer

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As always I feel like a VIP when I visit your service center. Stephanie is always on top of what I need to get done and makes sensible recommendations to maximize my time. center. Stephanie is always on top of what I need to get done and makes sensible recommendations to maximize my time. More

by E1TOCDR Verified Customer Verified Customer

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I left several messages for Stephanie after I picked up my. The 'System Charging get service' battery light has been on since I picked up my car. No return call. And it's been three days. my. The 'System Charging get service' battery light has been on since I picked up my car. No return call. And it's been three days. More

by Michael_a_g2 Verified Customer Verified Customer

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Very Positive. She was also Very Nice and Very Caring. She was also Very Helpful. She was also Very Nice and Very Caring. She was also Very Helpful. More

by jcommander232 Verified Customer Verified Customer

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Good service. Ms Spangler very helpful. Look forward to my regular 5000 mile checkup soon. Ms Spangler very helpful. Look forward to my regular 5000 mile checkup soon. More

by richardwahlert Verified Customer Verified Customer

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I take all my vehicles for service at Southern. Stephanie is very professional, knowledgeable, and courteous. She makes my experience easy. Stephanie is very professional, knowledgeable, and courteous. She makes my experience easy. More

by LOKARBRO1 Verified Customer Verified Customer

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She was very professional with the way she handled herself and ask the questions answer the questions that we had and came out to check on us herself and ask the questions answer the questions that we had and came out to check on us More

by kathywiseman01 Verified Customer Verified Customer

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When I drove in, I was greeted by Stephanie. She was very nice. She took my keys and my car inspection was done very fast. I may be there for 30 minutes at the most. She handed my keys and walke She was very nice. She took my keys and my car inspection was done very fast. I may be there for 30 minutes at the most. She handed my keys and walked me to my car outside. Thank you Stephanie for fast and outstanding customer service! More

by mattocksshawna Verified Customer Verified Customer

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Had a hard time getting to talk to a person. Other than that it was good. Other than that it was good. More

by GMAGNUSEN Verified Customer Verified Customer

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