Stephanie Spangler
Stephanie Spangler at Southern Ford

Stephanie Spangler | Page 26

Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.9
813 Reviews
4.9

813 Reviews

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813 Reviews of Stephanie Spangler

August 31, 2025

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Employee Rating

Stephanie was extremely helpful in keeping me updated on the progress of work on my vehicle. Also, she was helpful in ensuring all warranties were honored. The work, despite delays due to parts and difficu More

by kanemr
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

August 29, 2025

Dealership Rating
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I normally do not do surveys but Stephanie did a great job. I was upset because I had a lifetime free state inspection with Hall Ford which is no longer valid. Stephanie understood my concern and waived t More

by jopaul91
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

August 28, 2025

Dealership Rating
Employee Rating

They fix my car with a minimum waiting time. Staff are friendly and courteous. Stephanie Spangler is an excellent member of your staff, and she's always courteous, helpful, accommodating and pro More

by andreipolante
Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

August 28, 2025

Dealership Rating
Employee Rating

Service was done quickly. Everyone was very nice and accommodating. Always am pleased with southern ford. More

by steffierose10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kim Boone, Alicia Chapman-Jones, Eddie Marshall , Jeff Dobson, Robert Johnson, Kevin Phillips

August 27, 2025

Dealership Rating
Employee Rating

I will have to have a recall remedy put in my car. They will order it and let me know when it's ready. More

by ceceliag0
Recommend Dealer
Yes

Other Employees Tagged: STEPHANIE SPANGLER

Aug 27, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Aug 27, 2025

ceceliag0 responded

Handling the recall process was smooth

August 25, 2025

Dealership Rating
Employee Rating

I was most satisfied with my service from Stephanie by helping me get my car fixed More

by Jernath Harris
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelcey Jordan

Aug 27, 2025

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 25, 2025

Dealership Rating
Employee Rating

Communication for the service was great. The staff was very friendly when I picked up my car. More

by KHOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 24, 2025

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Employee Rating

Very clean. Very nice. The wait was little longer than I hoped for, but overall, everything was great. More

by MarikoC
Service Price Transparency
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Recommend Dealer
Yes
Aug 27, 2025

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

August 23, 2025

Dealership Rating
Employee Rating

Very poor communication! Car was in the shop for a week and I had to keep calling for updates. Wrong part ordered, mechanic working on another car so it will be another day More

by rscottlauder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Johnson

Aug 27, 2025

Southern Ford responded

Thank you for bringing this to our attention, Scott. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 23, 2025

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Employee Rating

Really appreciated how Stephanie took care of us during our recent service visit. Super customer-focused approach. More

by haskett_dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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