Stephanie Spangler | Page 42

The customer service is excellent. It is always easy to reach the team and get an update on the status of my car. It is always easy to reach the team and get an update on the status of my car. More

by PATRICE714 Verified Customer Verified Customer

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Very good understanding knowledgeable friendly professional trust work courtesy experience easy to understand the process professional trust work courtesy experience easy to understand the process More

by JEFF412 Verified Customer Verified Customer

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I am very disappointed for service yesterday. I had to wait 1 hour and 15 minutes for a oil change and the sticker was not put on the inside of my windshield so I don't know if they changed my o I had to wait 1 hour and 15 minutes for a oil change and the sticker was not put on the inside of my windshield so I don't know if they changed my oil or not. Then they said that they couldn't rotate my tires because they said my lug nuts was wore from the weather, that is bill crap. I have mechanics in my family, they said that that is bull crap. All the work that has been done on my car is from y'all, so if anything is wrong with my lug nuts is from y'all and if anything was wrong with my lug nuts why wasn't I told about it the last time that I got my oil change. I am very frustrated about this, I will not be coming back there no more. More

by brendadeal Verified Customer Verified Customer

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Stephanie really goes the extra mile. The notification system is very efficient. I like it. She helped us out with a tweak on our service. Made the time with her tech and they fixed us up The notification system is very efficient. I like it. She helped us out with a tweak on our service. Made the time with her tech and they fixed us up in a very timely manor. Thanks again Stephanie. More

by DODDDEB Verified Customer Verified Customer

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I had to point out that the tires were not rotated and then they were rotated incorrectly and not corrected. then they were rotated incorrectly and not corrected. More

by BGOODMAN1O Verified Customer Verified Customer

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Stephanie was very effective in getting my vehicle's issues addressed and managing my expectations. issues addressed and managing my expectations. More

by SFPETERS640 Verified Customer Verified Customer

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All expectations were exceeded by the service department team members. Would recommend to anyone needed service work. team members. Would recommend to anyone needed service work. More

by jhxperence Verified Customer Verified Customer

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You were able to seevice my vehicle with out an appointment. Thank you for an outstanding job. appointment. Thank you for an outstanding job. More

by woodenmc1 Verified Customer Verified Customer

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Stephanie has been my service manager for the last, I guess, eight years and has always taken great care of my MKX, and me, making sure I was inconvenienced as little as possible. When the dealer owners guess, eight years and has always taken great care of my MKX, and me, making sure I was inconvenienced as little as possible. When the dealer ownership changed from Hall to Southern I was concerned the great service I received from Hall would suffer. The Southern team has not failed to deliver prompt and dependable service. More

by donron Verified Customer Verified Customer

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Very amenable choices were able to be made during our interactions. I appreciated the cheerful discussion, the courtesy calls, and the quick service interactions. I appreciated the cheerful discussion, the courtesy calls, and the quick service More

by jrl1 Verified Customer Verified Customer

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