Stephanie Thornton | Page 15

Its was pleasent and easy process The over all transaction was very clear and easy , liked how this was layed out in a very simple form and he was helpful and gave us a lot of choices The over all transaction was very clear and easy , liked how this was layed out in a very simple form and he was helpful and gave us a lot of choices and options and recommendations, he even went the extra mile and took us to the other parking lot and had a look at diffrent options . Over all highly satisfied . More

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Great Experience The people were very friendly and I feel they provided great service. In particular the person who sold us the car and the lady that does the financin The people were very friendly and I feel they provided great service. In particular the person who sold us the car and the lady that does the financing. They went out of there way to make sure we had a great experience. More

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Awesome customer service The employees are great especially the sales (Carlos Subido)for showing us the different types of 4Runner models patiently and Ms Stephanie for findin The employees are great especially the sales (Carlos Subido)for showing us the different types of 4Runner models patiently and Ms Stephanie for finding the right amount for our budget. More

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Just perfect Ryan is a outstanding professional salesmen. Thanks to Ryan I have a new RAV4. He knows and is up to date on all communication platforms. This is a tremendous advance and something to reward. Thanks to Ryan I have a new RAV4. He knows and is up to date on all communication platforms. This is a tremendous advance and something to reward. More

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My purchase My overall purchase was a good experience. My original contact person was still working with another client and Conner step in . Conner was Knowledg My overall purchase was a good experience. My original contact person was still working with another client and Conner step in . Conner was Knowledgeable of all the accessories sealed the deal. More

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Wonderful Ryan w. Made my experience amazing!!! Everyone was super friendly and so helpful. Stephanie was amazing too. Best service and dealership !! Will recom Ryan w. Made my experience amazing!!! Everyone was super friendly and so helpful. Stephanie was amazing too. Best service and dealership !! Will recommend to everyone I know More

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Erika Hodge delivers par excellence I recently visited Heritage just to look at the 2018 Camry but because of Erika Hodge I drove out with my brand new car. Erika aims to please and g I recently visited Heritage just to look at the 2018 Camry but because of Erika Hodge I drove out with my brand new car. Erika aims to please and goes beyond her duties to satisfy your needs. She sold me a car in 2015 when she first came on board n my husband N I were amazed by her youth. Knowledge and desire to get you what you needed and more. Needless to say that at the end of 2017 she worked her magic and expertise once again. I am now driving one of the prettiest Camrys ever., a 2018 Camry XL - brown n gorgeous. Kudos to Erika...She’s The Best!! More

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AAA+++ Carlos Subido worked tirelessly to provide extra care and Stepanie in Finance was the icing on the cake!!!! This is my second Toyota with this dealer Carlos Subido worked tirelessly to provide extra care and Stepanie in Finance was the icing on the cake!!!! This is my second Toyota with this dealership and they will always be my first choice!!! More

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Most pleasant car-buying experience I could ask for After months of hemming and hawing over which replacement vehicle I was going to get, I finally figured that at as I got older, I wanted something mor After months of hemming and hawing over which replacement vehicle I was going to get, I finally figured that at as I got older, I wanted something more comfortable--so I chose the Highlander over the 4Runner. When it came to shopping for it, I test drove elsewhere, but only ever imagined buying from Will Brown at Heritage Toyota Owings Mills, based solely on recommendation. I let Will know how I was going to be using my new vehicle and his selection ended up being spot-on: the Highlander SE. It has just what I want out of it without being too much. He even recommended an accessory I wouldn't at first thought I needed, but based on my telling him that my dog(s) would be getting in the back, the bumper protector only made sense. He was patient with my initial non-committal and picked the perfect Highlander for me. Stephanie Thornton was my finance manager and thoroughly explained every protection option to me WITHOUT pressuring me. She made her recommendations that lined up with the ones that Will had mentioned during the sales portion and I made my selections--appearance, maintenance and warranty are no longer worries for me! All in all, I'd recommend anyone to purchase with Heritage Toyota Owings Mills. The family atmosphere is evident at every step and I appreciate the forthrightness and good old customer service along the way. My next Toyota will be from Will and the gang at Heritage! More

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Excellent Dealership Five stars for this dealership! First impressions DO make a difference. We were greeted by my sales person, Will, who had a fantastic personality and Five stars for this dealership! First impressions DO make a difference. We were greeted by my sales person, Will, who had a fantastic personality and was very professional. He was with me the entire time through the buying experience. Sasan was very helpful and a great manager to work with, and Stephanie in finance was thorough with all my options, and getting everything wrapped up. Everyone I dealt with was professional and friendly. When everything was done, Will took me to my new RAV4 and explained all the features. He also called me on 2 separate occasions to see how I liked the car and asked if I had any questions or needed help with any of the features. I would definitely recommend Heritage Toyota Owings Mills to family and friends knowing they will be in good and competent hands. More

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