Stephen Farrar | Page 2

Steve was very professional and personable manner. He answered all of our questions and negotiated effectively for a deal that worked for the dealership an us. He answered all of our questions and negotiated effectively for a deal that worked for the dealership an us. More

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Stephen was great to work with. He worked a reasonable deal with me in a short amount of time. He also continued to help through the service process as the vehicle needed a few "tou He worked a reasonable deal with me in a short amount of time. He also continued to help through the service process as the vehicle needed a few "touch-ups" to get it completely ready. Thank you! More

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I wasn’t pleased with my offer on my trade in initially, but we did come to a good agreement at the end of the day. In the end it became an easy process. but we did come to a good agreement at the end of the day. In the end it became an easy process. More

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I had a mostly negative opinion of Ford of Franklin prior to meeting Stephen Farrar. Grouped into the "most dealer" category where only the dealer wins. Where sales and finance folks are generally only aim to meeting Stephen Farrar. Grouped into the "most dealer" category where only the dealer wins. Where sales and finance folks are generally only aimed towards getting the highest profit possible out of buyers instead of a fair deal and providing a value service to a community. I understand car dealers are businesses which requires profits to remain in business, but there is a difference in fair profit and taking advantage of people. Stephen's honesty, transparency, and genuine help changed my perspective of Ford of Franklin. I haven't yet bought a vehicle, as I'm waiting on the right used one to come along, but don't plan on looking elsewhere at this time. I don't have the same outlook on the service department as I stopped using them some time back due to outrageous price increases, but hoping the leadership changes and business methodologies have flowed over there now as well. I do intent to circle back soon on my next service to validate. Fingers crossed. More

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Stephen Farrar was phenomenal. Sent me home in my new (to me) Lincoln Aviator! However, there was a long wait behind the scenes (maybe with service department) regarding finishing Sent me home in my new (to me) Lincoln Aviator! However, there was a long wait behind the scenes (maybe with service department) regarding finishing detailing touches and computer updates. Nonetheless, I am super stoked to be driving this super sleek Aviator. More

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Stephen was helpful from the beginning in helping us finalize the purchase of our F150 lease. finalize the purchase of our F150 lease. More

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Steve was so helpful as we looked to replace our beloved Escape and look for a larger vehicle for our growing family. From the process of trying to trade in our old vehicle to securing our new vehicle he w Escape and look for a larger vehicle for our growing family. From the process of trying to trade in our old vehicle to securing our new vehicle he was thorough along the way. As we considered new and pre owned options he discussed pros and cons of different models and trim levels. Ultimately, we landed on something that was a perfect with great features and was financially a good fit. Working with Steve was so refreshing during a time that inventory and pricing was making car buying overwhelming! More

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Steve did a great job. Very knowledgeable. Everyone at the dealership was so helpful. Steve really cares about his customers. Very knowledgeable. Everyone at the dealership was so helpful. Steve really cares about his customers. More

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Ford of Franklin treated me excellent my salesman Stephen Farrah was very truthful and upfront during the whole process.He kept me in the loop with updates and when I took possession of my maverick he explai Farrah was very truthful and upfront during the whole process.He kept me in the loop with updates and when I took possession of my maverick he explained how things worked very well.I highly recommend Stephen and all of the dealership that I dealt with More

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Stephen Ferrar has been and continues to be most helpful. The dealership itself is quite a nice facility. Our only complaint comes from our continued frustrations with their poorly administered phone system The dealership itself is quite a nice facility. Our only complaint comes from our continued frustrations with their poorly administered phone system and failure of communication with our service advisor. Brooke, the service liaison, however, is fantastic! In my opinion, management should advise all other service department employees to follow her lead. Sincerely, Mr. Payne More

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