Stephen Kenna | Page 21

Chevrolet of Everett responded

Thank you so much for your glowing review and for making the journey to see us! We're delighted to hear that you find our team considerate, friendly, and attentive to your needs. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE by not only performing superior work but also by proactively communicating the reasons behind recommended checks and services. We understand the importance of maintaining your vehicle, especially with low mileage, and we're glad you appreciate our thorough approach. Your willingness to drive a 75-mile round trip speaks volumes about your trust in us, and we're incredibly grateful for that. We look forward to continuing to serve you and your Spark with the same top-notch care you've come to expect. Thank you for choosing Chevrolet of Everett, and we'll see you at your next service!

Chevrolet of Everett responded

Thank you for taking the time to share your experience. We apologize for any confusion regarding the initial quote you received for the AWD service. We understand how important clear communication is for maintaining trust and ensuring a BETTER EXPERIENCE. We're glad to hear that Stephen was able to assist by applying a discount to your total bill, making the situation right. We appreciate your understanding and are here to ensure that your future visits meet your expectations right from the start. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again with greater clarity and continued dedication to excellent service.

Chevrolet of Everett responded

Thank you for your kind words and for recommending Chevrolet of Everett to your friends! We're thrilled to hear that you find our team easy to work with, efficient, and attentive to customer needs. At Chevrolet of Everett, providing a BETTER EXPERIENCE is at the heart of everything we do, and it's wonderful to know that our efforts are resonating with you. We truly appreciate your trust and support. Thank you for being a valued member of our community, and we look forward to continuing to serve you and anyone you send our way!

Chevrolet of Everett responded

Thank you for reaching out and sharing your concerns. We apologize for any confusion regarding our service offerings. At Chevrolet of Everett, greasing the fittings is not included as a standard part of our oil change service; it does indeed require a specific request. We strive to meet each customer's individual needs and appreciate your feedback as it helps us clarify our services better. We're sorry to hear about the misunderstanding and the resulting negative reviews. We aim to provide a BETTER EXPERIENCE by clearly communicating what our services entail and ensuring we meet your expectations. If there's anything further we can clarify or assist you with, please don't hesitate to contact us directly. We value your business and are here to help make your service experience as positive and straightforward as possible. Thank you for choosing Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for bringing these issues to our attention. We apologize for the oversight regarding the greasing of the fittings and the window washer fluid during your recent service visit. At Chevrolet of Everett, we aim to provide a BETTER EXPERIENCE, and clearly, we missed a couple of important details in your case. We would appreciate the opportunity to rectify this and ensure that your vehicle is serviced correctly. Please contact us at your earliest convenience to arrange a time to bring your vehicle back in; we will take care of these issues at no additional cost to you. Thank you for your feedback, which helps us improve our service. We look forward to making this right and ensuring your satisfaction.

Chevrolet of Everett responded

Thank you for your wonderful review! We're so pleased to hear about your consistently professional and courteous service experiences at Chevrolet of Everett. Delivering a BETTER EXPERIENCE that exceeds expectations and keeps wait times shorter than anticipated is something we pride ourselves on. We're thrilled you're happy doing business with us, and we truly value your continued trust and satisfaction. We look forward to serving you again soon. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for your excellent review! We're thrilled to hear that you appreciated the customer service, promptness, and attention to detail during your visit. At Chevrolet of Everett, we strive to deliver a BETTER EXPERIENCE by keeping our customers informed and attending to all the little things that make a difference, like a car wash to finish off your service. We're glad you noticed and enjoyed these touches. We look forward to continuing to serve you with the same high standards in the future. Thank you for choosing Chevrolet of Everett!

Chevrolet of Everett responded

Thank you for sharing your great experience! We're thrilled to hear that Stephen always welcomes you with a warm smile and makes you feel at home. At Chevrolet of Everett, delivering a BETTER EXPERIENCE by creating a welcoming and comfortable environment is a priority for us. We're glad Stephen exemplifies this with every visit. We appreciate your feedback and look forward to welcoming you back again soon! Thank you for choosing Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as it does not reflect the BETTER EXPERIENCE we strive to provide at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for taking the time to share your positive feedback about our service department! We are thrilled to hear that you've had such great experiences with our team. At Chevrolet of Everett, we aim to deliver a BETTER EXPERIENCE by focusing on clear communication, honest service recommendations, and respecting your choices and budget. We appreciate your trust in us for your Suburban’s needs and are glad to know our team’s efforts have made a positive impact. We look forward to continuing to serve you with the same high standard of care in the future!