Dan Flora

Chevrolet of Everett responded

Shelly, I love hearing this, especially from someone who has trusted our service department for years. Dan is a great example of what we expect from our team: honesty, professionalism, and genuinely caring about the people we serve. Earning a customer's trust over time is something we never take for granted, and I'll make sure Dan knows how much you appreciate him. Thank you for your continued loyalty and for taking the time to recognize him!

Chevrolet of Everett responded

Jeff, I really appreciate you recognizing our team and the way they took care of you. Taking the time to understand your needs, showing genuine empathy, and making the process easy is exactly the experience we want every customer to have. I'll be sure to share your comments with everyone involved. Thank you for your trust in Chevrolet of Everett and for recommending us to others!

Chevrolet of Everett responded

I love hearing this. Kane has a great way of combining knowledge with personality, and it sounds like he made getting your wheels right both easy and enjoyable. I'll make sure Kane sees the "give the man a raise" part too!

Chevrolet of Everett responded

I love hearing this. Dan took ownership, handled everything, and got it done in one day-that's exactly the kind of service experience we want to deliver. I'll make sure Dan sees your review, and thank you for recommending both him and Chevrolet of Everett.

Chevrolet of Everett responded

I love hearing this. Professional, courteous, knowledgeable, and genuinely caring is exactly how we want our team to treat every customer. I'll make sure Dan, Stephen, Kane, and Derek see your comments-and your willingness to recommend Chevrolet of Everett to family and friends means a lot to us.

Chevrolet of Everett responded

We're sorry to hear we missed the mark during your service visit. Bringing your truck in for a front-end noise and vibration only to have the concern remain-especially at highway speeds over 50 mph-is understandably frustrating. We'll be following up with Dan and our service team because we want to make sure concerns like yours are thoroughly investigated, communicated clearly, and resolved, not dismissed.

Chevrolet of Everett responded

We're sorry our follow-through and parts payment process added frustration after your new 2026 Chevrolet purchase. You've given us another opportunity despite past concerns, and we need to earn that trust by communicating clearly, taking ownership, and staying with each issue through resolution. We appreciate your willingness to work through these concerns and will use your feedback to improve the experience.

Chevrolet of Everett responded

Steven's patience and willingness to explain everything until it made sense is exactly the kind of service we want every customer to receive. I'm also glad Dan and the rest of the team were helpful, transparent, and respectful of your time throughout the visit. Earning your trust means a great deal to us.

Chevrolet of Everett responded

I'm glad Dan, Stephen, and the team made your service visit professional, quick, and affordable. Clear communication, quality work, and respecting your time are all part of the Better Experience we work to earn. It's great to hear the complimentary car wash coupon was a nice finishing touch.

Chevrolet of Everett responded

Thank you for the kind words about Dan. I'm glad he took the time to walk you through the recommended services, help you prioritize what made sense for you, and still make sure you left feeling taken care of. Respecting our customers' time and providing clear, honest guidance are a big part of what we mean by a Better Experience, and it's great to hear Dan delivered that for you.