Dan Flora

Chevrolet of Everett responded

We're sorry to hear we missed the mark during your service visit. Bringing your truck in for a front-end noise and vibration only to have the concern remain-especially at highway speeds over 50 mph-is understandably frustrating. We'll be following up with Dan and our service team because we want to make sure concerns like yours are thoroughly investigated, communicated clearly, and resolved, not dismissed.

Chevrolet of Everett responded

We're sorry our follow-through and parts payment process added frustration after your new 2026 Chevrolet purchase. You've given us another opportunity despite past concerns, and we need to earn that trust by communicating clearly, taking ownership, and staying with each issue through resolution. We appreciate your willingness to work through these concerns and will use your feedback to improve the experience.

Chevrolet of Everett responded

Steven's patience and willingness to explain everything until it made sense is exactly the kind of service we want every customer to receive. I'm also glad Dan and the rest of the team were helpful, transparent, and respectful of your time throughout the visit. Earning your trust means a great deal to us.

Chevrolet of Everett responded

I'm glad Dan, Stephen, and the team made your service visit professional, quick, and affordable. Clear communication, quality work, and respecting your time are all part of the Better Experience we work to earn. It's great to hear the complimentary car wash coupon was a nice finishing touch.

Chevrolet of Everett responded

Thank you for the kind words about Dan. I'm glad he took the time to walk you through the recommended services, help you prioritize what made sense for you, and still make sure you left feeling taken care of. Respecting our customers' time and providing clear, honest guidance are a big part of what we mean by a Better Experience, and it's great to hear Dan delivered that for you.

Chevrolet of Everett responded

I'm glad Dan kept you well informed and helped guide you through the repair process. Clear communication makes a big difference during service, and that's exactly how we want to earn a Better Experience at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for the feedback. I'm glad Dan, Stephen, and Derek provided the kind of professional, knowledgeable, and friendly service that made your visit go smoothly. I also appreciate your thoughts on the new check-in process-feedback like that helps us evaluate how we can make servicing your vehicle as simple and efficient as possible while still respecting your time.

Chevrolet of Everett responded

It's great to hear that Dennis made the process feel like working with family and that Derek helped make the paperwork simple and stress-free. We work hard to keep the buying experience straightforward, transparent, and respectful of our customers' time, so your feedback means a lot. I'll be sure to share your kind words with Dennis, Derek, and the team. Enjoy your new vehicle!

Chevrolet of Everett responded

Thank you for taking the time to share this feedback. I'm sorry we missed the mark, especially when it came to understanding what you were trying to accomplish and clearly explaining your options. Hearing that you worked with Dan Flora and still left feeling unheard is disappointing, and it's not the experience we want anyone to have. We appreciate you bringing this to our attention and will use it as an opportunity to do better by listening more carefully and communicating more clearly with our customers.

Chevrolet of Everett responded

Thank you for taking the time to share this. Hearing that the team made you feel welcomed and taken care of from scheduling all the way through pickup means a lot to us. We appreciate you recognizing Dan, Stephen, and the entire service team for creating a smooth and inviting experience.