Stephen Kenna

Chevrolet of Everett responded

Thank you for the feedback. I'm glad Dan, Stephen, and Derek provided the kind of professional, knowledgeable, and friendly service that made your visit go smoothly. I also appreciate your thoughts on the new check-in process-feedback like that helps us evaluate how we can make servicing your vehicle as simple and efficient as possible while still respecting your time.

Chevrolet of Everett responded

Thank you for taking the time to share this feedback. I'm glad Stephen Kenna made your service visit a positive one through clear communication, professionalism, and a helpful approach from start to finish. Making service easy and keeping our customers informed is a big part of what we believe creates a Better Experience at Chevrolet of Everett, and it's great to hear Stephen delivered that for you.

Chevrolet of Everett responded

Thank you for recognizing Stephen and our service team. It's great to hear you experienced friendly communication, fair pricing, and honest guidance on your warranty items. Being transparent about what's covered and getting the work completed quickly are important parts of delivering the Better Experience we strive for every day at Chevrolet of Everett.

Chevrolet of Everett responded

Thank you for sharing that - it means a lot to hear the friendliness and helpfulness have been consistent from your purchase in September through service visits and the warranty repair. Stephen Kenna and the team will be glad to know they've made each step feel easy to work through. That kind of steady care is exactly how we want a better experience to feel every time you're here.

Chevrolet of Everett responded

Thank you for taking the time to share this. Hearing that the team made you feel welcomed and taken care of from scheduling all the way through pickup means a lot to us. We appreciate you recognizing Dan, Stephen, and the entire service team for creating a smooth and inviting experience.

Chevrolet of Everett responded

Thank you for taking the time to share your experience. I'm glad Stephen Kenna took great care of you and that your oil change and inspection were completed accurately and professionally. We know how important clear communication and quality workmanship are during a service visit, and we appreciate you trusting us with your truck.

Chevrolet of Everett responded

Thank you for the great feedback. Hearing that you found our team friendly and affordable means a lot, especially because we know that combination can be tough to come by. We appreciate you recognizing Dan Flora, Stephen Kenna, and the team, and we're grateful for the recommendation.

Chevrolet of Everett responded

Thank you for continuing to trust us with your vehicle. It means a lot to hear that Dan Flora, Stephen Kenna, and the team have consistently treated you with kindness, professionalism, and respect every time you've visited. We want every customer to feel valued and confident in the care their vehicle receives, and we truly appreciate you taking the time to share your experience.

Chevrolet of Everett responded

I'm sorry we let you down after you trusted us with your truck for so many years. Being told wheel balancing was needed and then later finding out we couldn't complete it because of staffing is frustrating, and I understand why losing the whole day would leave you disappointed. We should have communicated sooner and handled that better, and we'll use this with Stephen and our service team to improve how we manage and communicate those situations.

Chevrolet of Everett responded

Thank you for the great feedback. I'm glad Stephen kept you updated and made the experience feel professional, friendly, and fair. We appreciate the chance to help with the repair cost and deliver the kind of Better Experience you can feel good about.