The staff does the bare minimum and doesn’t care if you
don’t come. Service manger said they couldn’t test drive truck for the concern due to speed limit, just in Arlington the speed limit changes to 70mpd
don’t come. Service manger said they couldn’t test drive truck for the concern due to speed limit, just in Arlington the speed limit changes to 70mpd but wouldn’t help. We bought our diesel suburban from them guess I will take all my personal and work trucks up north to people who want the work. There will not be a next time!
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by meadorsports
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Travis Arnold, Jake Brown, Betty Sidebeck
Apr 12, 2024 -
Chevrolet of Everett responded
Thank you for taking the time to share your recent experience at Chevrolet of Everett. We sincerely apologize that your visit did not reflect the Better Experience we strive to provide all our customers.
We understand your frustration with not being able to test drive the truck to diagnose the concern. There may have been a misunderstanding regarding allowable testing procedures. We'd like to investigate this further and ensure our team has the proper resources to address customer concerns thoroughly.
We value your business, especially considering your previous purchase of a diesel Suburban from us. We would appreciate the opportunity to regain your trust. Our service manager would be happy to discuss this directly with you.
Would you be open to receiving a call to discuss how we can improve your experience? In the meantime, we hope you'll consider giving Chevrolet of Everett another chance. We're committed to exceeding your expectations and demonstrating the Better Experience you deserve.
Apr 12, 2024 -
meadorsports responded
This was not the first bad experience at Everett Chevrolet service department! It was our last! Just after you did the oil change in our diesel suburban the check engine light came on. We took your service mangers advice and went to another dealer! They not only fixed the Silverado shimmy but they also took care of the check engine and offered a rental car at no charge.
Our family needed a vehicle that has more room but at an
affordable price for us. After much online research, we found Everett Chevrolet to be the place for us and we are thrilled that we chose this locatio
affordable price for us. After much online research, we found Everett Chevrolet to be the place for us and we are thrilled that we chose this location. The entire process, from choosing a vehicle from their substantial inventory to finalizing paperwork with their finance department, was easy, thorough, and and stress-free. Their customer service is some of the best we've ever encountered; you will see that they truly care about their customers. ERIK DECHATONNAYREE (sales department) was the best and we highly recommend selecting him to assist you with purchasing a new vehicle. He is patient, knowledgeable, helpful, and will ensure that every detail is attended to. Thank you Everett Chevrolet and we will definitely be returning customers if need be in the future!
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by Andrea Lewis
Verified Customer
Verified Customer
Other Employees Tagged:
Dan Flora
, Travis Arnold, Jake Brown, Erik Dechatonnayree, Kaelob Johnson, Betty Sidebeck, Drew Todd, Kaelob Johnson, 5 stars
Apr 11, 2024 -
Chevrolet of Everett responded
Thank you so much for taking the time to write such a detailed and glowing review! We're thrilled to hear that Chevrolet of Everett was the perfect fit for your family's needs.
Finding a spacious and affordable vehicle can be a challenge, so we're glad our extensive inventory and transparent pricing helped you find the right one. It means a lot to know that the entire process, from browsing the lot to finalizing paperwork, was easy and stress-free for your family. That's exactly what we strive for with the Better Experience.
We're especially grateful for your kind words about our customer service. Our team truly cares about providing a positive experience for every customer, and it sounds like they achieved that with you.
A huge thank you for singling out Erik DeChâtenonayree in the sales department! We're incredibly fortunate to have him on our team. His patience, knowledge, and helpfulness are what make him such a valuable asset. We'll be sure to pass your compliments along to him!
Thank you again for choosing Chevrolet of Everett. We're so happy you found the perfect vehicle for your family and that you had a positive experience. We look forward to welcoming you back as returning customers in the future!
Dan is excellent, and the guy who did the alignment did a
fantastic job on my Ford Interceptor.
fantastic job on my Ford Interceptor.
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by SD
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dan Flora
, Travis Arnold, Jake Brown, Betty Sidebeck
Apr 10, 2024 -
Chevrolet of Everett responded
We're thrilled to hear about your positive experience with Dan and the alignment service at Chevrolet of Everett! Delivering excellent service is our priority, and we're glad to hear that you're satisfied with the results. We'll be sure to pass along your appreciation to Dan and the alignment technician. Thank you for choosing us, and we look forward to serving you again in the future!
Stephen Kenna is amazing.
I night dropped my vehicle on a Sunday. He promptly contacted me the following day. He went above and beyond to get the parts that were not in stock
I night dropped my vehicle on a Sunday. He promptly contacted me the following day. He went above and beyond to get the parts that were not in stock to get my truck finished the same day!! Stephen is amazing!! Go see him for your service needs!! ⭐️⭐️⭐️⭐️⭐️
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by bigstank18
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dan Flora
, Travis Arnold
Apr 07, 2024 -
Chevrolet of Everett responded
It's fantastic to hear about your positive experience with Stephen Kenna at Chevrolet of Everett! Providing exceptional service and going above and beyond for our customers is always our goal. We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don't hesitate to reach out. ⭐️⭐️⭐️⭐️⭐️
Always friendly, usually pretty quick (depending on what
service I’m getting and what time I come in).
service I’m getting and what time I come in).
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by briana.k.hamill
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2024 -
Chevrolet of Everett responded
We appreciate your feedback! Providing friendly and efficient service is always our goal. If there's anything specific you'd like us to improve or any additional assistance you need, feel free to let us know. We're here to help!
The staff here is always helpful and going above and
beyond to provide excellent customer service.
beyond to provide excellent customer service.
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by fiorinochris
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dan Flora
, Betty Sidebeck, J.J. A.
Apr 03, 2024 -
Chevrolet of Everett responded
We're thrilled to hear that you've consistently experienced excellent customer service with our staff! Providing helpful and above-and-beyond service is what we strive for at Chevrolet of Everett. Thank you for your kind words, and we look forward to continuing to serve you in the future!
Fast, convenient,,affordable, and good communication.
Quality parts that are factory and installed with certified mechanics.
Quality parts that are factory and installed with certified mechanics.
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by jeffshonda
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dan Flora
, Travis Arnold, Jake Brown, Betty Sidebeck
Mar 29, 2024 -
Chevrolet of Everett responded
It sounds like you had a fantastic experience at Chevrolet of Everett! Fast, convenient, and affordable service with good communication and quality parts are essential for a satisfying customer experience. It's great to hear that the dealership met your expectations in these areas. If you ever need assistance again or have any questions, feel free to reach out.
Stephen is always amazing.
He has amazing customer service skills. He always makes an old Vet feel at home!!
He has amazing customer service skills. He always makes an old Vet feel at home!!
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by bigstank18
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2024 -
Chevrolet of Everett responded
It's wonderful to hear that Stephen provided excellent customer service and made you feel at home. At Chevrolet of Everett, we strive to ensure every customer has a comfortable and enjoyable experience. If you ever need assistance in the future, Stephen and the rest of our team will be here to help.
Great job to the folks who work in the service
department! You are the reason customers come back!
department! You are the reason customers come back!
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by jimpetroskie
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2024 -
Chevrolet of Everett responded
Absolutely! The service department plays a crucial role in ensuring customer satisfaction and loyalty. It's great to hear that you had a positive experience with them at Chevrolet of Everett. Their dedication and excellent service indeed make a difference in customer retention.
very good and precise, couldn't ask for a better service
person polite and upfront
person polite and upfront
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by rsiesser5060
Verified Customer
Verified Customer
Service Price Transparency
Mar 17, 2024 -
Chevrolet of Everett responded
It's fantastic to hear that you had a positive experience with your service person at Chevrolet of Everett! Being polite and upfront are essential qualities in providing excellent service, and it's great to know that they met your expectations. If you have any further needs or questions in the future, feel free to reach out.
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