Stephen Mendez | Page 36

Sport Mazda responded

Your commitment to making the Sport Mazda Service Center as your continuing service provider is greatly appreciated. And, thank you so much for letting others know about your experience here and the reasons for your decision. It is wonderful customers like yourself that have made Sport Mazda the Dealerrater Florida Mazda Dealer of the Year for 9 years and National Mazda Dealer of the Year for 3 of those. We appreciate you very much and look forward to providing you the service you enjoy, expect and deserve. On behalf of Stephen Mendez and Brittany Schultz, you Service Advisors, the rest of the Service Team, and myself, I want to thank you so much for your kind testimonial and for being our valued customer. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Thank you very much for letting others know about you recent visit to the Sport Mazda Service Center. I know that Ellie Diaz, your Service Advisor, will be very happy to read your kind comments about her and the service she provided. Knowing that you were happy with your service means a great deal to all of us. We all feel a responsibility to make sure you and your car are well cared for every time you put your service and safety in our hands, and to return your car ready for many more safe, happy and fun miles. Thank you for putting your trust in us and we look forward to providing you the service you need whenever you need us. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Your testimonial for Sport Mazda is so greatly appreciated. It sounds like you have experience with the various services provided and have had several opportunities to judge our team and service provided. As a loyal customer, I can see that your most recent visit was to the Sport Mazda Service Center. I am grateful to Stephen and Brittany for insuring you once again received the service that you deserved, and should expect, every visit. Thank you so much for letting others know about your feelings for my dealership and the staff. You will always be welcome here. JAY MEALEY, OWNER

Sport Mazda responded

Thank you very much. I always enjoy hearing from service customers who have had a great experience at Sport Mazda. I know that Stephen, Nick and Brittany appreciate you letting others know how you feel about the customer service they provide at our Service Center. Our Service Advisors play and important part in not only making sure your car receives the care it needs, but in communicating all of the information you need to know to make the best financial and maintenance decisions for you and your car. For you, they are the face of the entire Sport Mazda service team, a great group of parts specialists and certified Mazda technicians. I am proud to have you as our customer and you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Christina, I want to thank you so much for being our customer and want you to know how much I appreciate your business. When I read your testimonial I was not happy at all with the situation you found yourself in and I wanted to do something about it. You will be contacted shortly to make arrangements for us to take care of 100% of the display system expense. It is the right thing to do. I am grateful to you for being the kind and caring customer that you are. Not many would have provided a high rating in your situation. I feel certain it is because you felt Stephen and Nick still did their best to provide you great service and did not want to deprive them of the rating. I appreciate that very much and hope that you will continue to call Sport Mazda your home when you need service. We are proud to have you as our customer. JAY MEALEY, OWNER

Sport Mazda responded

I am so happy to hear that you had a great visit to my dealership and were able to find the car you were looking for on my lot. You made a great car buying decision and I know you will enjoy your new Mazda for many, many safe, happy and fun miles to come. I want to thank you so much for writing this testimonial and letting others know about your experience at Sport Mazda. I am grateful to Izzy Camareno for taking care of you and insuring you had a successful and enjoyable visit. I want to welcome you to our growing Sport Mazda Family of staff and Mazda Owners. We look forward to providing you the service you need to make sure you and your car are well taken care of at our Sport Mazda Service Center. Remember, Izzy and the entire team will be here to support you whenever you need us. JAY MEALEY, OWNER

Sport Mazda responded

Coach M, I am proud to have you as a customer of Sport Mazda and thank you so much for trusting us enough to make the long trip from Titusville to Sport Mazda for the service on you Mazda CX-9. It is especially nice that you let others know about your experience, our staff and our facilities. I am so happy that you are pleased with the service provided by my excellent service team. Thank you for the kind words of Ellie and Stephen, the Service Advisors that made provided you the courteous and efficient service you enjoyed. I am sure they will really appreciate it. I am also happy you enjoyed the facilities and were comfortable with the waiting area provided. I hope you availed yourself of the Starbucks Coffee and snacks. We are happy to provide an environment that shows how much we respect and appreciate our customers. I want to personally thank you for this testimonial and for being our loyal customer. You will always be welcome at our dealership. JAY MEALEY, OWNER

Sport Mazda responded

It was kind of you to write such a wonderful testimonial for the Sport Mazda Service Center and the my great staff. We all appreciate your comments very much and thank you for letting others know how you feel. Stephen Mendez, your Service Advisor, I am sure, will appreciate you noting him with a 5 Star Rating. He is a caring individual who does his very best to provide you the service you deserve. I want to thank you for the comments about the facilities provided. We have designed the lounge at the service center to provide every customer with the comfort and conveniences that will make their visits enjoyable. Thank you for mentioning the TVs where one can not only be entertained, but monitors that show the live work being done in the service area. The snacks and beverages, including the Starbucks coffee, is to let you know how much we care to provide you our best. We have also made internet and charging stations, and work spaces conveniently available for you during your waiting time. Thank you for the very kind closing that says it all. We appreciate you being our valued customer and please know that you will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Thank you for letting me and others know about your recent experience at the Sport Mazda Service Center. I am grateful to hear that Ellie made sure you were well cared for when your service took longer than expected. Making sure that your car receives the service it needs can sometimes be altered when problems are revealed during the service. We try very hard to make sure you are inconvenienced as little as possible during those times. Stephen Mendez and Ellie Diaz, are two wonderfully caring service professionals who daily make sure our customers received the best service possible. I want to thank you so much for letting others know about the wonderful job they do. We look forward to providing you the service you deserve and are proud to have you as our loyal service customer here at Sport Mazda. You will always be welcome here. JAY MEALEY, OWNER

Sport Mazda responded

Denise, It is always a pleasure to help our customers whenever possible. I am so happy that Stephen was able to get you the service you needed when you visited. Thank you for choosing us and for being our valued customer. We look forward to providing you our best service whenever you need. JAY MEALEY, OWNER