Stephen Mendez | Page 35

Sport Mazda responded

Thank you for letting others know about your recent experience at the Sport Mazda South Service Center. Covid-19 is something we have tried to address in our service and sales departments, to insure that our customers and their cars received our best service while staying as protected as possible. Visiting our dealership and leaving safely free of the virus is a responsibility we take very seriously. I appreciate that you were impressed with our efforts. Thank you for the trust you place in my service staff. Stephen and the team of Mazda technicians that work with him are well certified to provide you the best service possible, and provided the training and up-to-date equipment to make sure they remain that way. It was very kind of you to let others know about how Stephen made your visit enjoyable and successful. We are proud to have you as our valued service customer and hope to see you throughout your ownership where we will continue to provide you the great service and support you deserve. May you and yours stay safe and Healthy!! JAY MEALEY, OWNER

Sport Mazda responded

Saveez, Thank you so much for the testimonial and 5 Star Rating for Stephen at Sport Mazda South. Being a long time loyal customer, I deeply appreciate you returning to us so many time to provide you the support and service you so richly deserve. Your kindness in letting others know about your experience here and how Stephen makes it so special lets me know exactly why it is easy for him to remember you. All of us here at Sport Mazda South appreciate valuable loyal customers like yourself. You will always be welcome here. Please stay Safe and HEALTHY in the times to come. JAY MEALEY, OWNER

Sport Mazda responded

Mike, Thank you so much for your kind testimonial and comments about your experiences with the Sport Mazda South Service Center. Loyal and valued customers like yourself have, with your testimonials and support, provided us a great reputation and one that each and every staff member works hard to keep. In providing you great service that you can enjoy, with the respect that you deserve, from a friendly and caring Mazda professional, we will continue to do our best to always make your visit to Sport Mazda the kind that would warrant a testimonial and rating like this one. We will not disappoint. I am grateful to Stephen Mendez for making sure you and your car were well cared for. Please stay safe and Healthy in all the coming times. JAY MEALEY, OWNER

Sport Mazda responded

I am so glad to hear that you and your little one had a good experience at the Sport Mazda Service Center. Family is important and so is the comfort and enjoyment of our customers. It is hard to wait, and with a one year old I am sure you were relieved when Stephen Mendez, your Service Advisor, and his team, did everything they could to make sure you didn't have to wait too long. I hope you could enjoy some of the amenities we provided in the customer lounge. Everything there was provided to make sure our valued customers enjoyed their visit. Thank you for being a loyal Sport Mazda customer. You and your little one will always be welcome at my dealership. JAY MEALEY, OWNER Please take a look at my video on the front page of our website to learn about special services we are providing during this trying COVID-19 pandemic that may make it even easier for you.

Sport Mazda responded

Thank you from all of the service team here at Sport Mazda South for the kind testimonial about the service you received during your recent visit. I know Stephen Mendez, your Service Advisor, will be very happy to know how you felt about him and the service he provided. I am happy every time I read that one of our valued customers received "excellent service". It is certainly what you deserve and should expect when you visit us. I will be sure to pass the information about the coffee machine and the tea bags to the Service Manager. I will have to give the popcorn machine a little thought. Please enjoy the amenities we provide to make your stay a comfortable and enjoyable one. JAY MEALEY, OWNER

Sport Mazda responded

Alex, I am so grateful to you for this great testimonial about your recent service experience at Sport Mazda South. I am especially proud of the assistance that Stephen Mendez, your Service Advisor, providing in making sure your concerns were addressed quickly and to your satisfaction. I am confident of the technical expertise that my service team maintains and always insist on updating systems and training to keep it that way. Thank you so much for letting others know about your experience. I appreciate reading testimonials like yours. I read testimonials so that I know what our customers want and need, and over the years I have made so many changes based on them. Thank you so much for taking your valuable time to let me know. JAY MEALEY, OWNER

Sport Mazda responded

It was our pleasure to provide you a car buying experience that you could enjoy. We are all proud to have you as a new Mazda owner and want to welcome you to the Sport Mazda Family. We believe it is our responsibility to our customers to be here to support you with the service you deserve and the assistance you need throughout your ownership. You made a wonderful decision choosing the Mazda CX-5. It is a multiple award winner and the top selling Mazda. Loaded with features and state-of-the art systems, both inside and out, this beauty will provide you maximum performance, comfort, entertainment and pure enjoyment. I know you will enjoy experiencing the FEEL ALIVE sensation every time you are behind the wheel. May every mile you drive be safe, happy and fun. Thank you for the very kind words for Marilyn and Gisell. Marilyn is a fantastic Mazda Sales Pro and one of the kindest and friendliest people I know. Giselle is a hard worker and really cares about making sure her customers leave knowing how to get the most out of their new Mazda and its features. Together with the Finance Manager, Rey Almonte, they make a fantastic team and provide a great car buying experience for our customers. Thank you again and we look forward to when you return for your next new Mazda. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER

Sport Mazda responded

Ron, Thank you for the testimonial and for letting others know about your experience here at the Sport Mazda Service Center. I am very glad that Stephen Mendez and Brittany Schultz, two super Service Advisors, made sure you had and enjoyable visit and you and your car received the service you deserved. It is what you should expect from us each and every time you visit. Thank you again for being our valued customer and we look forward to future visits where we can make sure you continue to receive the service you appreciated. JAY MEALEY, OWNER

Sport Mazda responded

Carmen, I don't know the crazy story behind your ending up at Sport Mazda, but I am grateful to whatever made you decide to try us. I am also glad that Stephen (service) and Alex (sales) worked together to make sure you received the experience you deserved, and ended up with a quality Mazda sedan from our great inventory of used cars. You are right about both of these guys. The are friendly, caring, considerate and both are Mazda professionals in their separate departments. Sport Mazda is a family and we would like to welcome you to your new family. You will always be welcome here and I am sure you can always contact Alex or Stephen if you need our support. Thank you again for your kind testimonial and for being our great new customer. JAY MEALEY, OWNER

Sport Mazda responded

Amanda, so glad that you like the texting option. Improving our customer service for valuable customers like yourself is a daily effort at Sport Mazda. With wonderful Service Advisors like Stephen and Brittany, and the way they let our customers know how much we appreciate them, it is great to see testimonials like yours. We appreciate you letting others know about your visit. It is great customers like yourself that have given us the reputation for providing great care for you and your car. You will always be welcome at Sport Mazda and I thank you again for being our valuable customer. JAY MEALEY, OWNER