Stephen Mendez | Page 56

Sport Mazda responded

Jacqueline, So happy to hear that Stephen Mendez did a great job for you during your recent visit to our Sport Mazda Service Department.. As you can tell by your experience we really do try very hard to accommodate our customers to make their visits and convenient and enjoyable as possible. We certainly appreciate your business and thank you for the kind words. So glad you are a member of the Sport Mazda family. Have a great 2018. Jay Mealey, GM/Owner

Sport Mazda responded

Cynthia, I am always happy to hear from a loyal service customer. You don't always here the word "pleasure" used in a discussion of car servicing. I appreciate very much that you feel that way about our Service Team and continue to come to Sport Mazda for your service. All the changes this year (new facilities, more staff, new comfortable lounge area, more service bays, etc.) were done for the benefit of our great group of loyal customers in mind. Thank you again for being our great customer and we look forward to seeing you every time you need us. So happy to have you as a member of our Sport Mazda family. Have a happy and prosperous 2018. Jay Mealey, GM/Owner

Sport Mazda responded

GolfinIrishLass, The more I read of your review the more excited I got. I thank you for writing such a thorough account of your service visit to Sport Mazda. The one thing that is for sure is that these guys hustled to make sure you got everything you needed and were well taken care of, both you and your car. I am so proud you are a Sport Mazda customer and for driving from the Villages for your Mazda service. I was really surprised at the last part of your review but for the life of me can see only a very little part that we played. I like to think that if anything we are all used sometime to do the Father's will. I am grateful that you reminded us and so thankful you are well. May 2018 be a blessed year for you with much happiness and prosperity. Jay Mealey, GM/Owner

Sport Mazda responded

Bclerico, I appreciate the review. I cannot tell you how much that bothers me too. For your car to be repaired and ready to go and then you find out you have to wait to get it cleaned. It makes us look like less than the great service provider we way we are. I haven't heard that it has been a problem before but I promise you I am going to address with the Service Manager. I thank you for letting us know. Since you gave Stephen Mendez the stars I hope it means that the rest of your visit went well and the visit was successful. Thank you again and I wish you a great holiday season. Jay Mealey, GM/Owner

Sport Mazda responded

Amaali, I wish I could say we were perfect all the time but we sometimes make mistakes, but it is not for a lack of trying. I am sure that Ellie Diaz did not mind in the least doing everything to insure that it corrected immediately, even if it took a physical search. You really deserve our best service every time. We respect you as a customer, owner, and friend and want you to be happy with each and every visit. Short of the paperwork issue, I see that Ellie still provided you with a 5 star experience. Thank you so much for your review and for being our customer, and friend. Jay Mealey, GM/Owner

Sport Mazda responded

Jaime, Thank you for choosing Sport Mazda and for letting others know about your recent visit to the Sport Mazda Service Center. I know that you felt much more comfortable after Stephen Mendez explained the results of your service. One of the things we always want to hear is that our customers received all the information they need to make the best decisions about the care of their cars. I am glad that you enjoyed your visit and want to thank you again for writing this review and being our customer. Wish you a great 2018. Jay Mealey, GM/Owner

Sport Mazda responded

Sonia Vega, I am grateful to great customers, like yourself, that can see the support she received from our entire Service Team and appreciates it. Almost as much as we appreciate you. I know that we will do everything we can to make sure that the 28 mile drive to Sport Mazda will always be worth it. Thank you so much for the kind comments and for letting others know about your service visit to our dealership. Our reputation comes from our wonderful customers. I thank you for being our wonderful customer. Please have a great Holiday Season. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you so much for your review and for the TRUST that you place in our service team. To a person, they all are committed to ensuring that every car that leaves here is safe and that every customer is happy. Thank you for naming Stephen Mendez. He is an outstanding Service Advisor and will appreciate reading this review. So glad to have you as our customer. We look forward to continuing to provide second-to-none service to all of our Sport Mazda family of customers. Jay Mealey, GM/Owner

Sport Mazda responded

Jordan, Thank you for the kind review on my service team here at Sport Mazda. I know that Stephen Mendez, your Service Advisor, will appreciate knowing how you feel. Like my entire Service Team, he is one of the reasons that so many of our customers return to us for their service. TRUST and FAITH in their fine work has giving us a great reputation and we have customers like yourself to thank for that. So glad you are a member of the Sport Mazda family of owners. Jay Mealey, GM/Owner

Sport Mazda responded

Thank you for the kind review and for the nice words you had to say about Stephen Mendez, and for telling others of your experience at Sport Mazda. When I say that our staff cares about our customers, I really mean it. Our job is easily defined, "LISTEN to what the customer wants and needs, and then do everything you can to get them WHAT THEY WANT." It sounds like Stephen did just that for you. I am proud of Stephen and the rest of the Service Team. Thank you for being our customer. I am so happy to have someone like yourself in our Sport Mazda family. Jay Mealey, GM/Owner