Stephen Pavlik | Page 6

Good service honest people In your car comes out nice and clean If I ever buy a new car I will go back to the same dealership clean If I ever buy a new car I will go back to the same dealership More

by Erturkjohn7 Verified Customer Verified Customer

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Christian customer service etiquette was great, he is very personable and helpful with explaining service issues with my car. He's also very responsive with returning my calls. very personable and helpful with explaining service issues with my car. He's also very responsive with returning my calls. More

by KENNYODERINDE Verified Customer Verified Customer

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Would have given 5 starts but felt like an inconvenience to my service advisor. Noone greeted me inside the service bay to help me. Walked inside and noone waved me over to check me in either. I am treated to my service advisor. Noone greeted me inside the service bay to help me. Walked inside and noone waved me over to check me in either. I am treated better at naperville. Everything else was good. More

by lindabutera Verified Customer Verified Customer

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Excellent service and friendly employees. They have the patience to explain the problem and process of getting your car fixed. Readily available to offer help! patience to explain the problem and process of getting your car fixed. Readily available to offer help! More

by JAYED6915 Verified Customer Verified Customer

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Great customer service. The team sent me a reminder to schedule and followed up. They made it super easy to drop off my car for service and then pick it up at the end of the day. schedule and followed up. They made it super easy to drop off my car for service and then pick it up at the end of the day. More

by Larrypociask Verified Customer Verified Customer

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Professional, nice area to use as a work space while I waited. Friendly staff- everyone acknowledged me over the 5 hours I was there waiting for my service to be completed. There were no loaner vehicles s waited. Friendly staff- everyone acknowledged me over the 5 hours I was there waiting for my service to be completed. There were no loaner vehicles so it was a little inconvenient being there from 9am-2pm without an opportunity to get lunch More

by CHRISTABURRIS1 Verified Customer Verified Customer

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Schaumburg Service Department was very professional, attentive, and truly understands the meaning of customer service. I had a very pleasant experience with the Schaumburg team attentive, and truly understands the meaning of customer service. I had a very pleasant experience with the Schaumburg team More

by AH3990 Verified Customer Verified Customer

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Service department was not honest with me about work that needed to be repaired. My service visits with false results both times. Firestone, information of wheel alignment was proff that service at Schaumbur needed to be repaired. My service visits with false results both times. Firestone, information of wheel alignment was proff that service at Schaumburg did not give me a true reading of alignment. I complain to John, Raul about the situation, was at service yesterday got a incomplete reading Steve in service tried to compromise a incomplete reading I did not except it cause reading was in red. So Raul got involved the Alignment reading came back a second time serviced in Green. But I was not sure if work was completed. So this morning I took my 2016 QX80 to Berman infinity in Chicago the Alignment reading came back incomplete again saying the left rear was not in specification so Berman did the third Alignments on the Same vehicle. I have all Alignments from Landrover, Berman, Firestone. Berman got it right. At my expense. This problem was notice first day of purchase and Landrover service department is terrible maybe cause it's not a Jaquar, or Rangerover 1. Steve in service need more training in customer service. Bad 2. Raul ast sale Manager exspessed to me he was not knowledgeable on service work. But need to understand being in charge, failed customer service falls in his responsibility as being a manager. Never tell buyers that you not sure of auto care when people spending there hard earn money. Can't say everyone receives bad service but I did!!!! Apples don't fall far from the tree If you no what I mean. More

by YVT6195 Verified Customer Verified Customer

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Love the text messages and reminder for service! And scheduling is easy. My input is for the service dept to know the folks who prepaid for the extended warranties upon purchase of the car. I remembere scheduling is easy. My input is for the service dept to know the folks who prepaid for the extended warranties upon purchase of the car. I remembered I did for the service and then the gentleman pulled it up and billed the other company separately. Although I didn’t mention I also had one for the rims etc which then didn’t get addressed at the time of service. That is lost revenue for the dealership and doesn’t make for the best customer service. Hope this is helpful info! Overall great experience though. I like that masks are optional as well More

by SHEEGRU Verified Customer Verified Customer

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Prompt and convenient service. Very accommodating. The reason we chose this deal to purchase the vehicle was the excellent Level of customer service that we don’t get in the city reason we chose this deal to purchase the vehicle was the excellent Level of customer service that we don’t get in the city More

by MICH6595 Verified Customer Verified Customer

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