Stephen Pavlik | Page 5

I feel like I got scammed. The price for the service changed every time I questioned it. I do not plan to go back to the dealership. changed every time I questioned it. I do not plan to go back to the dealership. More

by KMBRDA18 Verified Customer Verified Customer

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1 1/2 hour oil change wait turned into 3 1/2Came back 1 1/2 hour oil change wait turned into 3 1/2 Came back with rental was then told plugs & filter are being replaced as we speak. Would have kept ren 1 1/2 hour oil change wait turned into 3 1/2 Came back with rental was then told plugs & filter are being replaced as we speak. Would have kept rental car longer if someone would have called us after one and a half hours More

by GSELCHERT65 Verified Customer Verified Customer

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Great service, very professional, always easy to contact, loved the atmosphere and people working at the dealer store, service was well done, Stephan is the best! loved the atmosphere and people working at the dealer store, service was well done, Stephan is the best! More

by Ciuozike Verified Customer Verified Customer

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Stephen in service is a pleasure to work with! I’m never disappointed when I’m dealing with him! I’ll be back for my next service need! disappointed when I’m dealing with him! I’ll be back for my next service need! More

by RICKG2 Verified Customer Verified Customer

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Very unsatisfied, my car has a cpo warranty. The Schaumburg dealership service dept. stated that the part on the motor is not under warranty when two other Jaguar dealership said it was under warran Schaumburg dealership service dept. stated that the part on the motor is not under warranty when two other Jaguar dealership said it was under warranty. Stephen the Schaumburg salesmen tried to charge me over 2000.00 for a radiator pipe and said that I needed two fans that was working properly. So as I explained to them that two other dealership will warranty the part they stated take it to them they will be committing a fraud act if they fix. He stated also we will not cover it under warranty and it will be a 200.00 diagnostic charge to get my car out of Schaumburg dealership or have the other Jaguar dealership to pay theminstead. I paid them the 200.00 and took my car to Imperial Jaguar and they fixed it same day no charge and stated I didnt need the two fans. Safe to say neither one of my Jaguar cars will never drive thru there service doors again. More

by LARNELLPIGRAM Verified Customer Verified Customer

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He is good and received and welcomes in gesture and they are good and working also have a good I will recommend to my friends are good and working also have a good I will recommend to my friends More

by VALLAMNAVEEN007 Verified Customer Verified Customer

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This dealership/ service center is second to none. I drive from Milwaukee Wisconsin to have my Range Rover serviced as the customer service and quality of work are unequaled. drive from Milwaukee Wisconsin to have my Range Rover serviced as the customer service and quality of work are unequaled. More

by TJP Verified Customer Verified Customer

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Great communications about vehicle service progress. Service area is clean. Staff are friendly and efficient. Especially like the electronic check on alignment and tire tread wear as you drive into serv Service area is clean. Staff are friendly and efficient. Especially like the electronic check on alignment and tire tread wear as you drive into service area. More

by CHRIS@EVERBLAST.COM Verified Customer Verified Customer

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Didn’t completely fix my car and then charged me $750 more to complete the fix. Now the check engine light is on after getting car home! VERY frustrating!! Not good service!! more to complete the fix. Now the check engine light is on after getting car home! VERY frustrating!! Not good service!! More

by LJR Verified Customer Verified Customer

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My service advisor was great in keeping me updated on what was going on with my car, but the service department had my car for 1.5 weeks and when I got it back, they still never buffed out the scratch on what was going on with my car, but the service department had my car for 1.5 weeks and when I got it back, they still never buffed out the scratch on my hood and they didn’t install all the pieces of the wheel arch protectors. I had to make the hour long commute back to the dealership the next day to get the work completed. More

by SHAWN.SLAUGHTER Verified Customer Verified Customer

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