Stephen Pavlik | Page 5
Service Advisor
Jaguar Land Rover Schaumburg
920 W Golf Rd
Schaumburg, IL 60194
Dealership Experience
5 yrs, 6 mos
Industry Experience
18 yrs, 3 mos
Languages Spoken
English
160 Reviews
Write a Review160 Reviews of Stephen Pavlik
July 26, 2021
Great service, very professional, always easy to contact, loved the atmosphere and people working at the dealer store, service was well done, Stephan is the best! loved the atmosphere and people working at the dealer store, service was well done, Stephan is the best! More
July 21, 2021
Very unsatisfied, my car has a cpo warranty. The Schaumburg dealership service dept. stated that the part on the motor is not under warranty when two other Jaguar dealership said it was under warran Schaumburg dealership service dept. stated that the part on the motor is not under warranty when two other Jaguar dealership said it was under warranty. Stephen the Schaumburg salesmen tried to charge me over 2000.00 for a radiator pipe and said that I needed two fans that was working properly. So as I explained to them that two other dealership will warranty the part they stated take it to them they will be committing a fraud act if they fix. He stated also we will not cover it under warranty and it will be a 200.00 diagnostic charge to get my car out of Schaumburg dealership or have the other Jaguar dealership to pay theminstead. I paid them the 200.00 and took my car to Imperial Jaguar and they fixed it same day no charge and stated I didnt need the two fans. Safe to say neither one of my Jaguar cars will never drive thru there service doors again. More
July 19, 2021
He is good and received and welcomes in gesture and they are good and working also have a good I will recommend to my friends are good and working also have a good I will recommend to my friends More
Other Employees Tagged: Bill Hans, Christian Csavoy , Ruby Ilyayeva, Anthony Nitti
July 15, 2021
Great communications about vehicle service progress. Service area is clean. Staff are friendly and efficient. Especially like the electronic check on alignment and tire tread wear as you drive into serv Service area is clean. Staff are friendly and efficient. Especially like the electronic check on alignment and tire tread wear as you drive into service area. More
Other Employees Tagged: Ruby Ilyayeva
July 15, 2021
This dealership/ service center is second to none. I drive from Milwaukee Wisconsin to have my Range Rover serviced as the customer service and quality of work are unequaled. drive from Milwaukee Wisconsin to have my Range Rover serviced as the customer service and quality of work are unequaled. More
Other Employees Tagged: Michael
July 13, 2021
Didn’t completely fix my car and then charged me $750 more to complete the fix. Now the check engine light is on after getting car home! VERY frustrating!! Not good service!! more to complete the fix. Now the check engine light is on after getting car home! VERY frustrating!! Not good service!! More
Other Employees Tagged: John Nelson
July 01, 2021
My service advisor was great in keeping me updated on what was going on with my car, but the service department had my car for 1.5 weeks and when I got it back, they still never buffed out the scratch on what was going on with my car, but the service department had my car for 1.5 weeks and when I got it back, they still never buffed out the scratch on my hood and they didn’t install all the pieces of the wheel arch protectors. I had to make the hour long commute back to the dealership the next day to get the work completed. More
Other Employees Tagged: Christian Csavoy
June 16, 2021
Christian customer service etiquette was great, he is very personable and helpful with explaining service issues with my car. He's also very responsive with returning my calls. very personable and helpful with explaining service issues with my car. He's also very responsive with returning my calls. More
Other Employees Tagged: Bill Hans, Christian Csavoy , Ruby Ilyayeva, Anthony Nitti
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