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Stephen Plona
Stephen Plona | Page 16
Sales & Leasing Consultant
Secor Volvo Cars
575 Broad Street
New London, CT 06320
210 Reviews
Dealership Experience
37 yrs, 10 mos
Industry Experience
42 yrs, 6 mos
210 Reviews
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210 Reviews of Stephen Plona
October 10, 2019
Great experience Secor staff , especially Steve Ploma,are always attentive to the details of acquiring a new car. This is only the second lease I have done. Another gr Secor staff , especially Steve Ploma,are always attentive to the details of acquiring a new car. This is only the second lease I have done. Another great experience and another great car. More
by JOANAMCCORMICK1
Verified CustomerOther Employees Tagged: Eric Weiss
October 01, 2019
Always top notch service Great service by Mechanic. The loaner car was also amazing. They are second to none when it comes to taking care of their customers. Nice job! Great service by Mechanic. The loaner car was also amazing. They are second to none when it comes to taking care of their customers. Nice job! More
by BENINAR
Other Employees Tagged: Eric M
August 23, 2019
Check Engine Light plus AM Radio Static Nick flexible in scheduling appt. Steve helpful in providing loaner/demo for consideration. Check engine light diagnosed, Service did not call me Nick flexible in scheduling appt. Steve helpful in providing loaner/demo for consideration. Check engine light diagnosed, Service did not call me to discuss, they simply fixed it under warranty. I could have provided additional vehicle history that may have helped their process. Radio static fixed, but left open cover in trunk. Eric fixed on the spot! More
by CARLFRANZONI
Other Employees Tagged: Eric Weiss , Nick Rose, Alex Sadler
August 17, 2019
Fast turnaround Due to a mishap with a curb, I damaged the tire and rim on my Lotus Evora 400. Julie returned the repaired car to me in good as new shape in record t Due to a mishap with a curb, I damaged the tire and rim on my Lotus Evora 400. Julie returned the repaired car to me in good as new shape in record time after giving me all sorts of options. She followed up with images for insurance submission. Steve, always concerned regarding client experience, checked in to make sure I got down with a smile on my face. Thanks for making this potentially protracted and expensive repair quickly and affordable. More
by john@nanjon.net
Other Employees Tagged: Julie Mei
August 16, 2019
Lotus Elvira routine service This was my second routine maintenance and as usual, the service team couldn’t have been better. The Secor Lotus team is exceptionally knowledgeable This was my second routine maintenance and as usual, the service team couldn’t have been better. The Secor Lotus team is exceptionally knowledgeable and it’s great to have confidence in a service team like this who works as s partner in taking care of your vehicle. The space may not be 1sr class, but the team is!! More
by TERRENCECULLEN
Other Employees Tagged: Julie Mei
August 14, 2019
Wonderful Experience The service team were wonderful while I was visiting and very quick to assist even with a request I had not Volvo related. I felt bad for them, howeve The service team were wonderful while I was visiting and very quick to assist even with a request I had not Volvo related. I felt bad for them, however, as there was a patron that was extremely hostile to your team and accusing them of stealing his money for work that was completed on his vehicle. They handled it beautifully and remained pleasant to the man despite of his behavior. More
by PCAMPBELL1
Other Employees Tagged: Eric Weiss , Nick Rose, Alex Sadler
July 24, 2019
Multi-component maintenance job I've been a Secor customer for almost two decades, and they continue to excel. Steve Plona has consistently, thoughtfully and professionally worked w I've been a Secor customer for almost two decades, and they continue to excel. Steve Plona has consistently, thoughtfully and professionally worked with me and my family members to discern our needs and locate just the right vehicle (now up to 7 Saab or Volvo sales over the years). Eric Weiss has frequently gone way out of his way to ensure great service. He has worked with both Saab and Volvo HQ to facilitate proper reimbursement, and he's even driven a couple of my cars roundtrip to his home to ensure a proper diagnosis and repair. Nick Rose at the service desk has a sharp mind and positive personality, and he's able to explain the issues and shop recommendations with a level of detail appropriate to the customer. When needed, Nick will have the technicians speak directly with me, and I've always been impressed. On the most recent job, I had to have maintenance work on a number of systems on a 7-year old XC60 with 170K miles. The issues and recommendations were explained to my satisfaction and the repairs were completed in short order. I'd find it hard to take my cars anywhere else for service, or buy from any other dealer. I must also highlight the body shop work done in the past (perfect) and the great shuttle service. More
by DRDRUGDEV
Other Employees Tagged: Eric Weiss , Nick Rose
June 22, 2019
Great job as usual Outstanding work. The loaner car was stellar also. No problems with anything. The carncame back spotless and vacuumed. They take care of you at Secor Outstanding work. The loaner car was stellar also. No problems with anything. The carncame back spotless and vacuumed. They take care of you at Secor Volvo. More
by BENINAR
June 14, 2019
Recall I have an XC60 that I THANKFULLY leased. It went in for a recall and a check to be sure all is working well!! It randomly slams on the breaks. I was I have an XC60 that I THANKFULLY leased. It went in for a recall and a check to be sure all is working well!! It randomly slams on the breaks. I was called and told at 13k miles it needs new tires and break pads. I explained how it randomly slams on the breaks they then decided to see if it needed updates and it magically needed them!!! I bought my first XC90 from them with a very pleasant outcome, this car has been a completely dissatisfying experience. I fear for the next owner as it will eventually cause an accident. The day to return this vehicle cannot come soon enough!!! More
by luvie1616
Other Employees Tagged: Eric Weiss , Nick Rose
June 10, 2019
AMAZING I had a little bit of an emergency because my ATM card slipped through a crack in my console and disappeared. I was headed out of state and needed my I had a little bit of an emergency because my ATM card slipped through a crack in my console and disappeared. I was headed out of state and needed my ATM card for cash. I drove into Secor Volvo and Nick (service mgr) saw my panic and immediately had one of the service techs look at it. I thought it was game over but within 5 minutes the tech (Kayle) had taken apart my side panels and retrieved by card. All my stress was gone. Couldn't be more thankful to the Secor team. Nick and his service team always go above and beyond. Also a tremendous shout out to Steve Plona who helped educate me when I took delivery of my brand new S60. Steve cares about his customers and does a thorough job of making sure his customers are ready to roll with their new vehicles. Appreciate everybody at this dealership. Billy More
by BillyC
Other Employees Tagged: Nick Rose
