Stephen Plona | Page 17

Easy, hassle free Steve and Frank at Secor Volvo made the buying process extremely easy. I have to say it was the best test drive I have ever been on and I have purcha Steve and Frank at Secor Volvo made the buying process extremely easy. I have to say it was the best test drive I have ever been on and I have purchased many new cars throughout my driving history. I will surely recommend to everyone. More

by VWILLEY1959 Verified Customer Verified Customer

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Last of free 3 yrs of service First we got the best car we have ever had. I am 64, & my wife is 78...so that is saying something! But then to only need a service once a year com First we got the best car we have ever had. I am 64, & my wife is 78...so that is saying something! But then to only need a service once a year compared to the old days of every 4-6 months is really awesome! But then to have been able to but this 2016 XC-70 at 0% interest, and all these services are free is something that is truly extraordinary. It has felt like we won the lottery with every aspect of the Volvo, Secor sales, & service dealership. The cherry on top of everything I have already said is you also washed & vacuumed the car with services! WOW!!! We have told and shown our car to many hundreds of our friends & family how wonderful this experience has been! Thank you so much! More

by CHUCKPARROT Verified Customer Verified Customer

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No sales games Straight forward, honest, community involved dealership. Employees have tenure and seem empowered to make a decision. Everyone, even employees I met Straight forward, honest, community involved dealership. Employees have tenure and seem empowered to make a decision. Everyone, even employees I met in passing seem happy to be there. Makes for a comfortable satisfying experience, More

by MATT ST.AMOUR Verified Customer Verified Customer

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Excellent non pushy very informative salesperson Excellent non pushy very informative and fast sales Very helpful friendly and professional. Great demo of car and good deal. Contacted my insurance Excellent non pushy very informative and fast sales Very helpful friendly and professional. Great demo of car and good deal. Contacted my insurance agent for fast purchase More

by DABELE Verified Customer Verified Customer

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Five Star Service Excellent service provided by a knowledgeable staff of experts. Preventive suggestions were greatly appreciated. The car service waiting area was comf Excellent service provided by a knowledgeable staff of experts. Preventive suggestions were greatly appreciated. The car service waiting area was comfortable and service information was provided to answer all questions. More

by TRUDY.CARPENTER Verified Customer Verified Customer

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A testament to their commitment. In 2017 We purchase our 2014 Volvo Certified XC70 T6 from Secor, a week later the battery died, freak thing, nothing they did wrong or could foresee, In 2017 We purchase our 2014 Volvo Certified XC70 T6 from Secor, a week later the battery died, freak thing, nothing they did wrong or could foresee, this while my wife was at a Job Interview in New London. The salesman and manager immorality responded and went to get my wife and the vehicle, got her in a loaner and the next day had a new Volvo battery installed and no problems since. A testament to their commitment for which I assume they would do for any customer. In past month 2019 I used their service department for the first time with no complaints. They were very good about making things 100% right. Nick in services is very pleasant to deal with, a little busy at times but still was very personable and attentive. The work completed for me was on two vehicle, one the 2014 xc70 T6 warranty service and an alignment. The other was an Audi A6 Quattro where I had them mount and balance tires on very expensive wheels. Although nervous, the reason I went to them is they have the proper equipment i.e. touch-less tire changer and very good quality tire weights and balancing equipment. I normally use the local Audi dealer but they required three days advance to mount and balance wheels, even if off the vehicle, and too, want twice the cost of an alignment than what Secor charges. I dropped of the Audi for an alignment at 9am and had it back by 11:45 with the steering wheel straight and no complaints. As I am very particular about my vehicles, they are like one of my children and I don't just trust them to anyone. I have to say Secor did a great job, I now have a trusting relationship with them and look forward to doing business with them again in the future. More

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New car purchase Great place to do business no pressure.Frinedly sale personal that actually take time to explain all of your new car options.I would definitely recomm Great place to do business no pressure.Frinedly sale personal that actually take time to explain all of your new car options.I would definitely recommend this dealership to anyone in the market for a new car More

by CRAIGMITCHELL Verified Customer Verified Customer

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Secor Service - Not what it used to be. We brought our XC60 in for the 50,000 service. We had a few issues we wanted checked out as well. Service technician brushed off our concern about a c We brought our XC60 in for the 50,000 service. We had a few issues we wanted checked out as well. Service technician brushed off our concern about a clicking noise in the engine saying "yeah, they do that. It's normal". We didn't have the noise when we bought the car with 30,000 miles on it. The noise only started recently. It doesn't seem normal but I guess we will see. We were way over charged for the oil for our oil change. Thank goodness my husband noticed the charges before he left the garage. I was also disappointed that my car wasn't vacuumed or washed off after the service. In the past the car was always spotless when we picked it up. just not a good feeling. We will probably look elsewhere for our next service. One positive note: while waiting my husband spoke to a salesperson who was knowledgeable and pleasant. More

by Deb123 Verified Customer Verified Customer

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Knowledgeable sales and excellent service. Steve Plona is the most knowledgeable car salesperson I have ever met in my life. He knows the details of every model, and is a genuine automotive ent Steve Plona is the most knowledgeable car salesperson I have ever met in my life. He knows the details of every model, and is a genuine automotive enthusiast. He is also the first person to properly explain how turbo systems work, in a way that I could easily understand. Thought I live in NYC, I make the two hour trip to Secor for all my service needs because I trust Secor Volvo more that my local Volvo dealers. 5 Star Sales and Service! More

by PETEANSEL Verified Customer Verified Customer

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Service under warrantee. The service was to replace a pump. this follows a previous malfunction. This should not happen with a new car which is why we lease in the first place The service was to replace a pump. this follows a previous malfunction. This should not happen with a new car which is why we lease in the first place. Great service however. More

by VTHORS Verified Customer Verified Customer

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