Stephen Scott Mankin | Page 3

Dirk is extremely helpful and professional. He made my experience a 5 star buying process. Subaru of Pembroke Pines is a great dealership from the salesman to the finance man ,service dept and cashier. I experience a 5 star buying process. Subaru of Pembroke Pines is a great dealership from the salesman to the finance man ,service dept and cashier. I would highly recommend this dealership for your Subaru purchase More

by cherylpfund Verified Customer Verified Customer

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I scheduled the appointment 3 weeks ago for a radio replacement and rear spring that they told me they received (3 weeks ago) when we schedule the appointments We only have one car so we left the car replacement and rear spring that they told me they received (3 weeks ago) when we schedule the appointments We only have one car so we left the car very early in the morning. At 4 pm we received a call that they were not able to replace the radio because it was also broken and they need to order a new one ( they never open it ) and at 4pm they did not replace the springs neither . I told them that I can be without a car more than one day and they work around the clock and give the car at 7pm. Now I have to go another day for the radio replacement and the actual radio y now not working properly ( it was working perfect) the reason of the replacement is because it has a crack. More

by aqc_jmb40 Verified Customer Verified Customer

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I would recommend this dealership to anyone who wants a Subaru. They are friendly, and great service without pressure, you need to update your salesman list. Subaru. They are friendly, and great service without pressure, you need to update your salesman list. More

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Great service I had a great experience at Pines Subaru. My service agent Steve was very informative on the exact details regarding the re-calls. Their was Starbucks I had a great experience at Pines Subaru. My service agent Steve was very informative on the exact details regarding the re-calls. Their was Starbucks coffee available. Oh, and they cleaned my car. More

by RobertFrankAntich Verified Customer Verified Customer

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Average service, slow to no communication I waited 45 min before being seen in the waiting room, then finally once they took the car for diagnosing they came back and said it would be 1.5 hour I waited 45 min before being seen in the waiting room, then finally once they took the car for diagnosing they came back and said it would be 1.5 hours, when I said I couldn’t do the repair, they said said it would take just as long to put the car back together and I mind as well let the just do the repairs. I was stuck, and it was already late. I had previously mentioned I couldn’t stay past a certain time, which was already rapidly approaching and that I’d need a car if it was going to be past a certain time which had already passed. I was stuck and my kid therefore was stuck too! I was very annoyed. The service advisor said oh sorry we don’t have a car. So I was totally stuck. Not good communication in my opinion. They could definitely have handled the situation a lot better had they not made me wait 45 minutes in the waiting area before even looking at my car. I shouldn’t of had to go and find my service writer just to get a mechanic to even look at my car. More

by gitarobb Verified Customer Verified Customer

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It was great I arrived about fifteen minutes early. About 5 or 10 minutes later Stephen came to explain to me what they had to check on my Forester and he told me I arrived about fifteen minutes early. About 5 or 10 minutes later Stephen came to explain to me what they had to check on my Forester and he told me how much it was going to be moneywise. He said it would take about 1 1/2 hours. When the job was done he came to let me know that the inspection did not reveal any problems. He explained everything that was done and asked if I wanted to wait until they washed my SUV. He said it would take about 20 more minutes. Everyone was very friendly and professional. It was a great experience. No complaints. More

by Migdalia Verified Customer Verified Customer

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Always there and Ready to Help Just suddenly the indicator of low tire pressure came up. I wanted to make sure what was wrong rather than just adding air. Quickly Stephen took me in Just suddenly the indicator of low tire pressure came up. I wanted to make sure what was wrong rather than just adding air. Quickly Stephen took me in to check if it was something with the pressure gauge or a flat. It resulted that I had a nail in one of the tires. More

by rlbarroso Verified Customer Verified Customer

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Quick and painless This is a vary busy dealer that knows how to stay organized through the rush of service appointments. I appreciate the immediate check in and the reas This is a vary busy dealer that knows how to stay organized through the rush of service appointments. I appreciate the immediate check in and the reasonable wait time after check in to speak with service advisors. They are also sure to have fresh coffee and snacks for those in the waiting room. Service updates where given via text which I loved! Immediate responses helped me keep in touch with out physically being at the dealer. Job well done! More

by saldana3117 Verified Customer Verified Customer

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1st time service Steven took very good care of me making sure al of my concerns were covered. Kyle was kind enough to set up my appointment for me. Steven took very good care of me making sure al of my concerns were covered. Kyle was kind enough to set up my appointment for me. More

by melissa626torres Verified Customer Verified Customer

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Great and honest service department The team in the service department were helpful and were able to fix the issue I had with my car. Stephen explained the issue I was having with my tra The team in the service department were helpful and were able to fix the issue I had with my car. Stephen explained the issue I was having with my transmission and answered all questions I had More

by GABBYT15 Verified Customer Verified Customer

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