Stephen Smith | Page 9

Super Service Excellent, courteous, & efficient service. Communication was excellent. Problem was taken care of in record time. Was a pleasant, quick service call. Excellent, courteous, & efficient service. Communication was excellent. Problem was taken care of in record time. Was a pleasant, quick service call. Lia Honda with Steve Smith in service was thorough and excellent!!! More

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Such a pleasure! I have used Lia Honda service for years hence my 2002 Honda Civic is running in great shape! That’s largely due to Steve Smith, who continues to provi I have used Lia Honda service for years hence my 2002 Honda Civic is running in great shape! That’s largely due to Steve Smith, who continues to provide me with excellent service. Anthony, the best mechanic ever as far as I am concerned, is always eager to help evaluate and repair isuues from minor to major. Steve’s supervision and advice is so appreciated every time I stop by. Acts of kindness and excellence can’t be ignored so my thanks for all that you do. Warmly, jo More

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Lia Honda service I have been to Lia Honda several times and I will keep going back. They have excellent Service Managers. I have had a gentleman named Steve Smith o I have been to Lia Honda several times and I will keep going back. They have excellent Service Managers. I have had a gentleman named Steve Smith on more than one occasion. And I will continue to ask for his assistance. He has been courteous and helpful every time I've taken my car in for service. Thank You Steve.. More

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Service Steve Smith was very courteous and professional a pleasure doing business there. I was in and out in an hour and he made men feel like family. I will Steve Smith was very courteous and professional a pleasure doing business there. I was in and out in an hour and he made men feel like family. I will trust this dealership with future biz and recommend to all. More

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very satisfied! I got service for checking wheels alignment and transmission fluid. Steve Smith is terrific. he explained everything very clearly and the service was I got service for checking wheels alignment and transmission fluid. Steve Smith is terrific. he explained everything very clearly and the service was all done on time. More

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Best car buying experience ever! For a hassle free, professional car buying experience I highly recommend Jason Cross. Purchased my Ridgeline (my first truck) from him after feeling c For a hassle free, professional car buying experience I highly recommend Jason Cross. Purchased my Ridgeline (my first truck) from him after feeling completely at ease through the test drive right through signing the paperwork. Knowledgeable about the vehicle and completely easy to communicate with. A couple phone calls, quick deposit, and I'm in my new truck within an hour. I take my maintenance business here and will look forward to checking in with Jason when I am there. Top-notch customer service. Thanks again! More

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I recommend Lia Honsa and Rob Dawes without any reservation! I have purchased my first Hond CR-V from Lia ten years ago and then decided to lease. I recently leased my second CR-V through Rob. He listened to wha I have purchased my first Hond CR-V from Lia ten years ago and then decided to lease. I recently leased my second CR-V through Rob. He listened to what I wanted, what I could pay, and assured me that he would call me when the next CR-V lease promotion came out - and he did! He guided me as I chose the best mileage lease for me and patiently answers all my questions. I have recommended him and will continue to do so! More

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New Car meets rogue aerosal pink paint can in road 2 day old new car sprayed in front with a rogue pink paint can on the highway, took it in to Lia Service to see what they could do.... Steve Smith wa 2 day old new car sprayed in front with a rogue pink paint can on the highway, took it in to Lia Service to see what they could do.... Steve Smith was great, he was able to remove it and I so appreciated it More

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Easiest car purchase! Buying a new car has never been so easy! That’s because our salesman, Rob Dawes, got us the best deal around! I highly recommend using him. He doesn’t Buying a new car has never been so easy! That’s because our salesman, Rob Dawes, got us the best deal around! I highly recommend using him. He doesn’t waste your time and he’s fast! He wants to sell cars and he wants to give the customer the best deal!! More

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Horrible service and communication I have used this dealership for about 2 years to get my Honda serviced. Up until this visit things had been great. My car would not run right last wee I have used this dealership for about 2 years to get my Honda serviced. Up until this visit things had been great. My car would not run right last week so I had it towed in for service under my warranty. First day I dropped the car I received 3 phone calls about it. Next day I had to call the end of the day. Third day, Friday, I called at 4:30 as I had heard nothing (going on day 3). I was put to the service reps VM. At 5pm with no call I called back only to be told that rep was not in today. Well then why the xxxx was I just dumped to his VM?? I called back and spoke to John Kelty, the Service Manager, whom was up to speed on the car and gave me an update. They had now had it 3 days and were no closer to finding the issue so he was putting his foreman on it on Monday. Monday I got a phone call or two that they were working on it. Tuesday nothing again. I call and the service advisor is off so I asked for John again. He called me back and said someone was supposed to call me..... He told me what they found just that afternoon and what they were going to do to get the part and fix it. Yesterday the Service rep called me twice to tell me they had approval and part was local and later called to say its back together and running good. They were going to test it. I told him I couldn't get in until tomorrow (today) to pick it up. He said he would let me know. Crickets..... I guess in the end, all dealerships just suck and it takes time for the underbelly to actually come out. This will be the first and last Honda I ever own and I may have to find somewhere else to service it in the mean time. More

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