Sterling Daniels | Page 16

Great service, advice, not the typical dealership Received great internet pricing from ANDRES GARCIA and went down to the dealership to test drive a VW ATLAS. This is my 5th car and have met some Received great internet pricing from ANDRES GARCIA and went down to the dealership to test drive a VW ATLAS. This is my 5th car and have met some really good and bad dealerships too before. So was skeptical wrt the whole process until I met Andres. He laid out the details and pricing options - lease vs buy, provided advice, but not pushy at all. Upto the customer to decide what’s best for their situation. While we worked out the deal, test drove and waiting in the lobby for the paperwork to be done, I noticed a couple walk in and say upfront that we are here only to check out the cars and will not be buying until next month. However, another VW specialist took the time to explain and provided all the info of the car they were looking at and ensured they had all the details to make an informed decision- not that day but another day or month or year - whenever they were ready to purchase. This shows enough that they really value their customers- current and potential as well. My suggestion to all car buyers is to look at the dealer ratings and choose the dealership you wish to do business with. Even if you get a lower price elsewhere, great dealerships will try and match the pricing and at the same time leave you with a good feel/ experience vs a bitter one. If you ever want to buy a VW, reach out to ANDRES GARCIA and he will ensure you have a great experience overall. More

by HARRY1122 Verified Customer Verified Customer

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Friendly low pressure environment Gerard, Nanika and Sterling did an excellent job of listening and addressing all of me and my family’s needs during the sales process. They were very Gerard, Nanika and Sterling did an excellent job of listening and addressing all of me and my family’s needs during the sales process. They were very friendly and knowledgeable! I recommend them! Thank you for a great experience! More

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Great service, low-pressure, accommodated a busy schedule. My wife and I have been a Jeep family for more than 5 years. We had recently purchased a 2018 Jeep Grand Cherokee Trailhawk Edition (A vehicle we both My wife and I have been a Jeep family for more than 5 years. We had recently purchased a 2018 Jeep Grand Cherokee Trailhawk Edition (A vehicle we both LOVED). Then we had a 2nd child. After a week of 2 kids and grandma squeezing in, it was clear that the limited legroom for the driver (i'm 6'1") when a carseat was installed, and the tight rear seating....this was not going to work. We needed 3 rows. The new Atlas was on our short-list of vehicles we would be interested in. We turned-up at Dirito on a whim with very little time (a hungry 2-week old baby) and met Jim Cord. He was incredibly pleasant. He wasn't pushy, just curious about how he could help. He quickly picked up that we knew what we wanted and didn't require a spiel. I was familiar with the trim-levels, options, etc. While they didn't have a match on the lot, he responded within hours letting us know he tracked-down an Atlas with the trim, color, packages, etc. He negotiated on our behalf a very fair trade-in for the Jeep, didn't rush us, and most importantly, rolled with the fact we didn't want to spend hours in the dealership making the deal, as that can be grueling, esp with a baby. Most of the numbers game happened over the phone or email. Jim was super prompt. I never felt like I was waiting to get updates from him. We closed the deal in record time. Every member of the staff I dealt with was friendly, curious, and helpful. I would recommend Jim and Dirito over every other Bay Area car buying experience I've had (6 vehicles) Thanks Jim! More

by NATHAN.STREU Verified Customer Verified Customer

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Always a Good Experience w VW Service The service dept is always very good. We have had this car for 6 years. Service dept always communicates well. Never any major problems w car. The service dept is always very good. We have had this car for 6 years. Service dept always communicates well. Never any major problems w car. More

by HAYES Verified Customer Verified Customer

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Purchased new Atlas Andres was very helpful, low pressure, easy to work with. The finance guy was one of the nicer dealership finance people I've ever encountered. Andres was very helpful, low pressure, easy to work with. The finance guy was one of the nicer dealership finance people I've ever encountered. More

by DAVPEARSON Verified Customer Verified Customer

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2018 Tiguan: smooth Internet sales, fair offer, ok pickup This dealer has a good grip on his Internet sales process and made it easy for me to get an offer and reserve my targeted car: a 2018 Tiguan. Once I g This dealer has a good grip on his Internet sales process and made it easy for me to get an offer and reserve my targeted car: a 2018 Tiguan. Once I got a fair price offer via email, I was able to reserve the car and agree on a pick up date. The paperwork took me a little bit more than 2 hrs. The dealership is clean and has some nice amenities. They were ok with my 2 kids hanging out in the show room. I like the fact that they offer you to deal with the DMV on your behalf. The only quirk was my short dispute with the sales rep on whether a privacy cover was included in the package. I remembered it to be part of the Internet offer but the Sales rep denied at first and told me that he couldn't pull it up anymore due to the reservation. Only, when I found a working link on my smart phone, he accepted the fact that it was part of their offering. He later apologized but it still left an aftertaste in my mouth. So, if you go through an Internet sales with them, make sure that you print their original offer before showing up in the dealership for avoiding any discussions. More

by S. Eikenberg Verified Customer Verified Customer

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Excellent customer satisfaction Worked with both Andres and Oscar who were my internet sales consultants. Went above and beyond to make sure that I was happy and answered all my ques Worked with both Andres and Oscar who were my internet sales consultants. Went above and beyond to make sure that I was happy and answered all my questions. Very professional and personable gentlemen. Highly recommend this dealership to anyone looking for a VW. More

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Smooth service during purchase Beetle Oscar gave a sterling service, made my purchase of Beetle easy and stress free . I am thrilled with my new car 🚗 . It was a great dealership to work Oscar gave a sterling service, made my purchase of Beetle easy and stress free . I am thrilled with my new car 🚗 . It was a great dealership to work with Excellent and highly Recommended More

by KOMILLA Verified Customer Verified Customer

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Outstanding service and honest I just bought a 2018 GTI Autobahn. I thought Kyle was very fair in the price he quoted me, without having to go back and forth. Ron, my salesperson I just bought a 2018 GTI Autobahn. I thought Kyle was very fair in the price he quoted me, without having to go back and forth. Ron, my salesperson was thorough, and found exactly the right configuration for me and had the car transported to their location overnight. The Finance guy i felt was very straightforward, and not pushy. I would definitely buy from them again. More

by gregcshort1 Verified Customer Verified Customer

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Easy purchase Nanika made the sale so easy. We test drove a similar car at a dealer near us and was quoted a good price. However they did not have the exact car we Nanika made the sale so easy. We test drove a similar car at a dealer near us and was quoted a good price. However they did not have the exact car we wanted. Nanika was able to give us a similar price for the exact car we wanted. We arranged a time to pick up and extras were installed before we got there. Very quick paperwork and all the car systems were explained. Easiest car purchase! More

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