Steve Arnold | Page 50

Great customer service! Steve provided me with a quote quickly and adjusted my invoice since I had a coupon. Fred was friendly and made the visit more enjoyable due to his kinds words. One suggestion woul quickly and adjusted my invoice since I had a coupon. Fred was friendly and made the visit more enjoyable due to his kinds words. One suggestion would be to present the invoice for the customer to view prior to payment and breakdown labor costs to include hours worked. This will allow the customer to fully understand the prices and can discuss any discrepancies or deduct coupons. The price quoted over the phone should match what the invoice when walking in to pick up the car. Transparency is key in communicating the cost. Nobody likes surprises. Thank you for wearing masks and keeping socially distant. More

by CLKEND01 Verified Customer Verified Customer

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Great service and everyone was helpful and informative. I had all my questions answered and they were good to let me know of other needs before my service was done. had all my questions answered and they were good to let me know of other needs before my service was done. More

by BROUPETE Verified Customer Verified Customer

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Excellent customer service very professional helped me get an appointment when I didn't have one and took my vehicle with no problem and also gave me a ride get an appointment when I didn't have one and took my vehicle with no problem and also gave me a ride More

by LOUIEJ3382 Verified Customer Verified Customer

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Always a good experience. Received my car back within the estimated time. Steve explained all the service that had to be done. Price was fair estimated time. Steve explained all the service that had to be done. Price was fair More

by NANB2004 Verified Customer Verified Customer

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I Went to the dealership on December 22nd because my check engine light was on. When I went there I told them while the Car was there they could do in oil change. When I picked the car up the centre check engine light was on. When I went there I told them while the Car was there they could do in oil change. When I picked the car up the centre Caps for my wheels were missing.. After several conversations They checked with the Tech that did the repairs and he could not find the caps. They try to tell me maybe they were stolen and made several excuses but finally ordered them instead they would pay for them. When I went back on January 16th to have them put on The girl that The girl that inspected the car when I brought it Told me that my oil life was only at 10%. I told her they just didn't oil change on December 22nd that I paid for so did they do the oil change charge me and not do it or did they forget to reset it. Said if they charged you for the oil change then it got done . This is not the 1st bad experience with this service centre but it will be the last. I received an email on January 17th telling me that I haven't had service for awhile from somebody named Amy. This whole thing makes me realise it doesn't seem as if anyone in service has any idea what was going on. More

by TBEARBC527 Verified Customer Verified Customer

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Had the BEST experience from start to finish! Our salesperson was welcoming, so helpful and down to earth. No “show”. No games. No back and forth. The financial process was very smooth and we ende salesperson was welcoming, so helpful and down to earth. No “show”. No games. No back and forth. The financial process was very smooth and we ended up with a great rate right from the competitive options available to them (we were prepared to use our own bank but they found us a better rate!). When they found out there would be a delay in obtaining the title, they went WAY above and beyond, providing us transportation in the meantime! And, when I returned the loaner, the sales dept personnel were just as great! HIGHLY recommend this team and dealership! We have purchased plenty of cars over the years and this by far was the best experience! More

by MICHELLEDONOHOE Verified Customer Verified Customer

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Great service as always. All of the service department are always very helpful. That is why I continue to return for my service for my car. are always very helpful. That is why I continue to return for my service for my car. More

by NANCYCORREIA06 Verified Customer Verified Customer

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Steve and Margie were top notch. I had the piston rings replaced, a new exhaust manifold, and they even caught an expired sticker, and they supplied a courtesy car. Their service is a 10! replaced, a new exhaust manifold, and they even caught an expired sticker, and they supplied a courtesy car. Their service is a 10! More

by MACHADOJAY Verified Customer Verified Customer

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This is my second SUV I purchased from Tony and he was amazing in both cases he went above and beyond to help us get exactly what we wanted. I would never see anyone else! amazing in both cases he went above and beyond to help us get exactly what we wanted. I would never see anyone else! More

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Whenever I have had concerns on an issue, I have been handled with professionalism and the staff has been very courteous and attentive. Keep up the great customer service, especially the Service Dept. handled with professionalism and the staff has been very courteous and attentive. Keep up the great customer service, especially the Service Dept. Karen Ferreira More

by KALYBEE2 Verified Customer Verified Customer

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