Steve Boswell | Page 2

Lack of professionalism I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and fro I had issues with my Denali since I purchased in in September 2015. I brought it in to the service department immediately for work to be done and from there it has been nothing but issue after issue. After several months of back and for with the service department, sales manager and one owner, they agreed to a buy back with GMC. After I let them know I was not comfortable going into a same type vehicle I previously purchased, they demanded, I returned the loaner that they agreed I could driver, due to the safety issues they could not fix in may SUV until I get a new car and that they would not move forward with the deal. When I explained to them that this was not acceptable and that they were putting my family in danger both sales managers stated the owner said he did not care, I needed to figure it out on my own. I had to take a car that they documented was unsafe for the road out of their lot and return a car they said was safe. When I brought the SUV home I noticed the side step in the passenger side was loose and could come of at any time when I drive it. The dealership is not worth mine or anyone else is business. They are civil if you do what they want. I do not trust them at all. I have heard about dealerships giving people a hard time but not to the extend or magnitude that this dealership has. I can not believe the positive reports give. More

Report | Print

Top of the line from start to finish. This is a terrific dealership with experienced , first class sales team . Vin Kjersgarrd is knowledgeable, highly competent and personable representat This is a terrific dealership with experienced , first class sales team . Vin Kjersgarrd is knowledgeable, highly competent and personable representative . I would highly recommend the NWH"s as a dealership to visit when a new vehicle is what you looking for.. More

Report | Print

Vin Kjersgaard The Folks at Northwest Hills Cadillac/GMC were true professionals. From the moment I walked in the Showroom they were nothing but inviting from the on The Folks at Northwest Hills Cadillac/GMC were true professionals. From the moment I walked in the Showroom they were nothing but inviting from the onset.. More

Report | Print

An unexpected visit to a proud new purchase I could say I regularly pass Northwest Hills Dealership, I occasionally drive through the lot to admire the GM Vehicles as new ones arrive. As I was p I could say I regularly pass Northwest Hills Dealership, I occasionally drive through the lot to admire the GM Vehicles as new ones arrive. As I was passing a couple days ago I spotted the 2015 Canyon and to my surprise saw it was an All Terrain. Had to get out for a look and I nstantly loved it just by a quick peak. As I struggled to look away Vin (sales) started the truck with the remote start and was kind enough to let me and my girlfriend take it for a quick ride. It was great that someone who is as much into autos as I am was there to tell me all about the truck. Vin wasn't pushy nor did he talk to much. He was polite. Let us talk and got to know each other pretty quickly. We went inside, Vin offered us coffe and snacks. The crunching of numbers was very easy going and although I had some pretty specific terms I wished to be met, Vin and his team achieved the task of getting me to where I wanted to be with my trade in and payments. I'd reccomend anyone looking into getting a new or used vehicle to visit Northwest Hills and the crew who took care of me. I look forward to returning for service or even, further, future transactions. Overall a great experience to drive off in a great new truck. More

Report | Print

I purchased a brand new 2013 Cadillac SRX Performance Edition AWD. It started with less than 200 miles and again with less than 3000 miles. The engine is defective as the service manager informs us, the Edition AWD. It started with less than 200 miles and again with less than 3000 miles. The engine is defective as the service manager informs us, the cylinder head must be replaced, they did not tell us the true problem the first time that it was due to the defective engine, cylinder head and allowed my wife to continue to drive this vehicle which placed her and myself in a very dangerous situation. The cylinder head engine defect on the 2013 SRX 3.6 AWD sucked water and coolant into the engine, rust is around that area now as told by the service manager. The General manager told me that "You are not getting your money back, and that is. Take it up with GM. Insulting us more, they stick us with a Buick aveno tiny car and not even honoring the same level or greater vehicle as was told to me when in the buying process. The service manager told me when I asked why they removed the spark plugs for detailing on delivery, I did not get an answer because the record shows that on the first service issue due to failure with 189 brand new miles, they found the water in the intake and removed the intake, dried out the plug, and coil in # 3 cylinder. Asked how did that get in there, I was told could be due to the power washing. I said, what? what do you mean? I cant drive this in the rain or run it through the car wash? He said no, the power washing of the engine. I said, its brand new, off the line, why power wash the engine. He said, well it suits on the lot for a while before delivery to a customer. People are telling me what a bunch of crap in this story. Now, with 2912 miles, the car is in the garage with the cylinder head defective because the engine is now contaminated with water and coolant inside and they want to tear apart the engine and replace the components / cylinder head. Well not on my watch. I paid cash on the spot and I want all my cash refunded or the vehicle replaced brand new exact specs or greater. I will not stop until one of these two demands are met. The general manager at Sullivan' Northwest Hills Dealerships in Torrington, CT is rude, unprofessional and careless with Customer attention and satisfaction. More

Report | Print

Love both Paul and Steve- would highly recommend them for honestly, friendliness and service. They both are upfront and don't pressure you in any way. Paul is very down to earth and really listens to your honestly, friendliness and service. They both are upfront and don't pressure you in any way. Paul is very down to earth and really listens to your concerns before you jump into buying a new vehicle. More

Report | Print