Steve Brault

Part needed should have been ordered at time. Appointment was made, not after arrival it was a security update. I had to wait for another appointment for installation Appointment was made, not after arrival it was a security update. I had to wait for another appointment for installation More

by ssgtfige6 Verified Customer Verified Customer

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DO NOT SEND YOUR CAR HERE!!!!!! I was visiting Gainesville for work and live 3 hours away. I had my car towed in at 10am Tuesday due to it would not start, and they did not touch my car until the Gainesville for work and live 3 hours away. I had my car towed in at 10am Tuesday due to it would not start, and they did not touch my car until the Wednesday at 3pm. They did care that I was from out of town. They had no compassion at all to look at my car as soon as possible. I had to be back home Wednesday morning for work so i had to rent a care and then come back there 2 days later to pick it up. They could not recreate the issue and they did nothing to my car. If they would have touched my car the first day I would not have had to do so much extra driving and wasting money on a car rental. More

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Superb from test ride to sale and excellent afterward ! The last car I bought was a 2009 Hyundai Sonata which I traded in on my 2019 Hyundai Ionic Blue Hatchback. A lot has changed in the ten years since The last car I bought was a 2009 Hyundai Sonata which I traded in on my 2019 Hyundai Ionic Blue Hatchback. A lot has changed in the ten years since as far as technology and the cost of new cars. Everyone that I interacted with at Parks Hyundai of Gainesville was friendly, helpful, knowledgeable and eager to be of assistance. I knew I wanted a fuel efficient car so I picked the 2019 Ionic Blue Hatchback. Salesman Chris Clark took me for my first test drive because Salesman Ariel Romain was working with another customer at the time. I returned a couple times to the dealership before I decided to go forward with the purchase. I was not an easy sale but Scott Wilkinson and Ariel Romain worked hard to make me a deal I wouldn't pass up. Even though I had a pre-approved loan from my credit union, the 1.9% rate from Hyundai Capital America was too good to pass up. I bought the car on Sunday afternoon and even though the dealership normally closes at 5 PM, my salesman Ariel, his manager Scott , and the business manager Jackie Fralic all worked past 6 PM to complete the transaction and send me off happy. Today I picked up my spare tire kit from the parts department and the service department installed it. I even got a free car wash, a great cup of coffee, and a freshly baked cookie. Lots to learn about my new car but I can count on the Parks Hyundai Team to answer my questions and keep my car running like new for years to come. Great Job All ! . . More

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Fast and friendly. Joey helped me when I needed an oil change on my car on a Saturday. He wrote my repair ticket with ease. The Technician knew what he was doing. Couldn Joey helped me when I needed an oil change on my car on a Saturday. He wrote my repair ticket with ease. The Technician knew what he was doing. Couldn't have asked for better service. Parts guy was super awesome! More

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