Steve Brinkhaus | Page 4

Bought 2010GMC 350 duramax from them . Engine showed emissions issue . Called to set up appt , they NEVER called back . Called Virgilios diesel repair , in Shelbyville , and they fixed the Engine showed emissions issue . Called to set up appt , they NEVER called back . Called Virgilios diesel repair , in Shelbyville , and they fixed the next day at , I’m guessing 1/3 the cost of the dealer . This is the second problem with this dealer . The first time they failed to notice a crack in the fuel injector , and def fluid was coming into my cab ( over a year ) . Kept telling me my cab was not clean ( dust or mud on the floor mat ) and said to change air filter ! It’s a farm truck ! Bought some hay in Shelbyville from a farmer last week and he was looking at a new truck with them , I discouraged him and told him to go to Lagrange GMC dealer . There are alternatives to poor service and incompetent clerks that follow up in service ! More

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Professional courteous staff. Attention to detail is commendable. Salesman Steve Brinkhaus did a great job of lining us up with a vehicle to match our lifestyle. Michele Lauersdor Attention to detail is commendable. Salesman Steve Brinkhaus did a great job of lining us up with a vehicle to match our lifestyle. Michele Lauersdorf was fully prepared with all of the appropriate paperwork and was easy to work with. More

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Easy to deal with. Low pressure salesman. Easy and relatively quick document and deal completion. Good experience. Low pressure salesman. Easy and relatively quick document and deal completion. Good experience. More

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Great experience! Steve knows what he is talking about and very thorough.. No pressure and very informative.. Steve knows what he is talking about and very thorough.. No pressure and very informative.. More

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Very courteous, very knowledgeable in product, patient in explaining all functions of vehicle. Very well satisfied with entire process explaining all functions of vehicle. Very well satisfied with entire process More

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Our salesman was pleaseant, courteous and not pushy. Very informative and patient giving us time to process. Very informative and patient giving us time to process. More

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Bought new 2019 gmc truck with duramax diesel. After a short time smelled and felt a acid in eyes and mouth ( others noticed it also ) .Took black several times , left for days , and service perso After a short time smelled and felt a acid in eyes and mouth ( others noticed it also ) .Took black several times , left for days , and service person continued to deny any issue . Called GM and they suggested taking to another dealer . Drove to Lagrange GMC dealer , they kept for 4 days , found the def injector had a hole in it and was spraying on the exhaust . Would not recommend courtesy to anyone , either they are poor mechanics , lazy , or the service guy is incompetent. The dealer in Lagrange not only fixed it , GM paid for it , and requested the defective part be sent back to them . There was an error code that Chsmpion found to repair the problem. If Service is important don’t use Courtesy ! More

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Their customer service is unmatched to their competitors. They also gave me great trade in value. I live in Johnson City and it was worth the drive to Kingsport. They also gave me great trade in value. I live in Johnson City and it was worth the drive to Kingsport. More

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Steve was very patient Steve went over me with everything I needed to know about the car I even said if I had any problems just call him and before my OnStar is going to be up I'm going to come out there and I needed to know about the car I even said if I had any problems just call him and before my OnStar is going to be up I'm going to come out there and he's going to help me with that he helped me get my phone yet situated salt to my Bluetooth Steve's just an all-around nice guy I experienced it with my first car and I experienced it with my second car it's just a pleasure to deal with him More

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Steve Brinkhaus is great and like family. An asset to Courtesy Buick GMC. The best sales person I have ever had the pleasure to know. Courtesy Buick GMC. The best sales person I have ever had the pleasure to know. More

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